Are you someone who is driven, analytical and well-versed in implementing revenue maximization strategies for a hotel, focusing on occupancy, rate and RevPAR optimization?
Area of focus:
Apply revenue management practice and expanding strategies beyond rooms into catering and food and beverage (F&B) operations, maximize conversions / rates sold for hotel, lead and ensure 100% work accuracy for the reservations team.
Responsibilities/ Duties include (but not limited to):
- – Consistently offer professional, friendly and engaging service to guests and business partners
- – Meet the demands of a fast-paced environment by using good judgment and the ability to working independently and multi-task
- – Prepare/present detailed 6 month forecasts for the business entity, by market segment on a weekly basis, or as required (rooms, catering and F&B)
- – Inventory management, rates, all channels of distribution are managed and support the agreed sales strategy
- – Ensure that all rate loading and interface are both accurate and timely distributed at all time
- – Carry out marketing research and prepare relevant reports monthly/where necessary
- – To have strong product knowledge and superior customer service skills
- – Ensure effective/time efficient operational approach in the area of responsibilities
- – Ensure the revenue management practices follow the procedures and policies
- – Ensure reservations team have rate and inventory management knowledge
- – Guide and develop all reservations colleague
- – Alert departments on the fluctuation of occupancy where need arises.
- – Perform Director of Business Development & Strategies’ duties during his/her absence
- – Work effectively and co-operatively with all Sales & Marketing team members and other departments in the hotel
- – Be on duty on weekends and Public Holidays
- – Perform all duties as deemed necessary for the success of the department and our business
We are looking for someone who is:
- – Attention to detail
- – Strong communication and organizational skills
- – Well-versed in Opera system, IDeaS and Microsoft Office applications
- – Minimum of 3 years relevant experience in a similar capacity, from a hotel with more than 400 rooms inventory
- – Applicant with more than 5 years of relevant experience may be considered for a more senior role