Are you someone who is driven, analytical and well-versed in implementing revenue maximization strategies for a hotel, focusing on occupancy, rate and RevPAR optimization?

Area of focus:
Apply revenue management practice and expanding strategies beyond rooms into catering and food and beverage (F&B) operations, maximize conversions / rates sold for hotel, lead and ensure 100% work accuracy for the reservations team.

Responsibilities/ Duties include (but not limited to):

• – Consistently offer professional, friendly and engaging service to guests and business partners
• – Meet the demands of a fast-paced environment by using good judgment and the ability to working independently and multi-task
• – Prepare/present detailed 6 month forecasts for the business entity, by market segment on a weekly basis, or as required (rooms, catering and F&B)
• – Inventory management, rates, all channels of distribution are managed and support the agreed sales strategy
• – Ensure that all rate loading and interface are both accurate and timely distributed at all time
• – Carry out marketing research and prepare relevant reports monthly/where necessary
• – To have strong product knowledge and superior customer service skills
• – Ensure effective/time efficient operational approach in the area of responsibilities
• – Ensure the revenue management practices follow the procedures and policies
• – Ensure reservations team have rate and inventory management knowledge
• – Guide and develop all reservations colleague
• – Alert departments on the fluctuation of occupancy where need arises.
• – Perform Director of Business Development & Strategies’ duties during his/her absence
• – Work effectively and co-operatively with all Sales & Marketing team members and other departments in the hotel
• – Be on duty on weekends and Public Holidays
• – Perform all duties as deemed necessary for the success of the department and our business

We are looking for someone who is:

• – Attention to detail
• – Strong communication and organizational skills
• – Well-versed in Opera system, IDeaS and Microsoft Office applications
• – Minimum of 3 years relevant experience in a similar capacity, from a hotel with more than 400 rooms inventory
• – Applicant with more than 5 years of relevant experience may be considered for a more senior role