Royal Plaza on Scotts
English

Precautionary Measures

The hotel is currently in collaboration with the Government to fight against COVID-19. Please be assured that safe management measures are in place for our guests’ and employees’ safety.

In light of the current COVID-19 situation, the hotel has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.

 

We Are Getting Squeaky Clean to Welcome You Again!

  • – Deep cleaning and sanitisation of the hotel, including public areas and guest rooms. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
  • – All bedding and towels are washed in water heated to 90ºC and treated with disinfectants, sanitising solutions and UV light.
  • – Carpets and upholstery are shampoo-washed with environmentally-friendly cleaning agents and hospital-grade germicidal cleaner at least once every week.

 

Hotel & Public Areas

  • – Mandatory temperature screening is conducted at our entrances, for guests and employees. We are also monitoring the temperature of our employees twice a day. Individuals with a temperature of 37.5 degrees Celsius and above will be denied access to the hotel.
  • – Guests and employees observed to be coughing, sneezing, breathless, with runny nose or a fever (equal or greater than 37.5 degrees Celsius) are denied entry, given a mask and asked to seek medical advice immediately. The hotel has medical referral contacts readily available for guests and employees who are unwell.
  • – Markers have been indicated at the reception and restaurant entrance to facilitate safe distancing.
  • – Alternate counters are utilised for check-in and acrylic partitions are installed to ensure social distancing. Counter is sanitised before every guest is being attended to.
  • – There is an increase in the frequency of sanitisation of public areas, especially high-touch areas. These include the main entrance, guest facilities, sofas and lifts. Sanitisation is scheduled at least every 2 hours with hospital-grade disinfectants.
  • – Hospital-grade hand sanitisers are available at lift landing on all guest’s floors, restaurant entrance and reception counter.
  • – Sanitisation every two hours for hotel washrooms.
  • – Check-in and checkout timings are staggered for your safety and to minimise contact with other guests and staff. For more details, click here.
  • – To minimise contact and risk of cross-contamination, Scotts Lounge is closed until further notice.
  • – The SafeEntry digital check-in system developed by Singapore’s Government is put in place at the hotel, restaurant and facilities for contact tracing. The hotel requires all guests and employees aged seven and above to check-in with the TraceTogether app or token.
  • – Gatherings of more than two individuals are not allowed on the hotel premises from 22 July to 18 August 2021, in compliance with local authorities’ Safe Management Measures.
  • – Room service is temporarily unavailable.
  • – The swimming pool and gym will be closed until further notice.
  • – The Surau is available at limited capacity for Carousel diners.
  • – Hospital-grade disinfectant (Presept® tablets) are used in cleaning solutions as an added disinfectant to kill viruses and bacteria.
  • – Cash-free contactless payments are encouraged and available at Front Office and Carousel. Electronic invoices will be sent via email, if required.
  • – Room key cards are sanitised and treated with UV light after each use.

 

Guest Rooms

  • – Gathering of more than two individuals is not allowed on hotel premises from 22 August to 18 August 2021. Only registered guests are allowed in the guest rooms.
  • – Increase frequency of servicing and cleaning of individual air-conditioner units in each guest room.
  • – Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
  • – All high touch surface areas in rooms and public areas such as lift buttons and door handles are treated with SDST self-disinfecting coating.
  • – High-touch surfaces in the room like light switches, door handles, thermostats, bed frame, nightstands, table tops, chair arms and backs, curtain and blind pulls, bins, hairdryers, wall switches, telephones and safebox buttons and knob are sanitised with hospital grade disinfectants. Sanitised TV remotes are sealed.
  • – Sanitised room indicator is placed on the door after each room is thoroughly cleaned and sanitised by our housekeepers.
  • – Disinfecting wipes, antibacterial gels and soaps are available in every room.
  • – Disposable cups are provided in-room to avoid contamination.

 

Carousel Buffet Restaurant

  • Carousel is closed for dine-in from 22 July to 18 August 2021. Dinner reservations are open from 19 August 2021. Weekend lunch and high tea reservations are open from 21 August 2021.
  • – During this period, there will be a limited seating capacity. Dining reservations are required.
  • – Each table will be limited to two or five diners, depending on vaccination status, from 19 July to 21 August 2021. Babies and toddlers are considered in the headcount based on the guidelines by Enterprise Singapore. Unvaccinated guests will be allowed to dine out only alone or in pairs. Fully vaccinated guests will be able to dine out in groups of five. A guest is considered fully-vaccinated two weeks after receiving two doses of either the Pfizer-BioNTech/Comirnaty or Moderna vaccines. Vaccinated status will be verified through individual guests’ TraceTogether app or Singapore Ministry of Health’s physical vaccination card. Unvaccinated guests with a valid negative pre-event test result may join in groups of five. Guests who are not able to produce proof of vaccinated status or pre-event test result will not be allowed to dine-in in a group of 3 and above. For more information about the restrictions, please refer to Ministry of Health’s website on Phase 3 Heightened Alert Measures. Guests dining with children can refer to dining scenarios listed under 12.4 Annex B.
  • – All diners are required to sanitise their hands before entering the restaurant.
  • – Staggered meal hours will be in place to enhance social distancing at the restaurant. Diners have to dine in during their reserved timeslot.
  • – A text message indicating the table number will be sent to diners on the day of dining. Flash the message upon arrival to reduce contact time at the counter.
  • – Multiple bookings are not allowed during the same meal period.
  • – Intermingling between tables is not allowed.
  • – Tables at Carousel are spaced out at least one metre apart to facilitate safe distancing.
  • – The buffet will be presented in an assisted buffet format. Trained team members in masks and gloves will prepare and serve the dishes directly onto guests’ plates at the buffet lines. Diners are not allowed to help themselves at the counters.
  • – Diners are to don on their masks every time they leave the table.
  • – Diners are not allowed to pass plates back and forth between servers.
  • – Diners are to maintain a one-metre distance from one another at the counters.
  • – Diners are not allowed to talk or interact with others when in line, even if they are from the same dining party.
  • – Markers will be in place at Carousel’s entrance for queue management and to ensure safe distancing.
  • – Acrylic partitions are installed at the buffet stations and open kitchens to prevent contamination. Diners are not allowed to touch the partitions.
  • – In line with the Safe Management Measures, live performances or activities such as singing for birthdays (or other celebrations) are not allowed.
  • – High touch points such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
  • – Cutlery and a serviette are packed and sealed in individual cases. The cases can be used for mask storage.
  • – Gueridon service for desserts will rove around the restaurant during lunch and dinner meal periods.
  • – As an enhanced hygiene measure, contactless payment is encouraged. PayNow and Paywave are available at Carousel.
  • – For guests staying with us and prefer dining in the comfort of their rooms, breakfast bentos are available to-go.

 

Meetings & Events 

  • – Marriage solemnisations will be allowed to continue for up to 100 attendees with pre-event testing, and 50 without pre-event testing. Up to 2 people are allowed in each group at marriage solemnisations.
  • – Up to 100 people will be allowed to attend wedding receptions with pre-event testing from 22 August 2021. Pre-event testing will be required for all attendees. Group sizes at wedding receptions will continue to be limited to up to 5 people per table and guests will have to abide by strict safe management measures, which includes maintaining social distancing and avoid mingling with others beyond their own table.
  • – Unvaccinated individuals are strongly discouraged from attending events.
  • – MICE events with 50 participants or less do not require MTI’s approval. Permitted enterprise may proceed to organise the event and adhere to the Safe Management Measures (SMMs) at the Workplace by the Ministry of Manpower.
  • – MICE may continue for up to 50 attendees with PET required for all foreign participants who are on a Controlled Itinerary, and any local residents and Business Travel Pass (BTP) holders with recent travel history. For events with more than 50 participants at a time, mandatory Pre-Event Testing (PET) using the Antigen Rapid Test (ART) or the Polymerase Chain Reaction Test (PCR Test) is required for individuals. The ART and PCR Test results are only valid for 24 hours from the time the participants register at the testing premises to take the test. Unmasking is not allowed for speakers and performers, and there should be no singing or playing of instruments that require intentional expulsion of air (e.g. wind and brass instruments).
  • – Unmasking is not allowed for speakers and performers, and there should be no singing or playing of instruments that require intentional expulsion of air (e.g. wind and brass instruments).
  • – Food and drinks are not allowed at work-related and consumer-facing events.
  • – The seats of guests are spaced out at least 1-metre apart. Clear acrylic partitions enhancing safe distancing are provided upon request. The tightened measures for solemnisations e.g. fixed groups of 2 persons, will take effect from 22 July 2021.
  • – Event venues are sanitised with hospital-grade disinfectants prior to the arrival of guests, during coffee breaks and after the departure of guests.
  • – Housekeeping attendants are stationed at the washrooms to ensure frequent sanitisation.
  • – The SafeEntry digital check-in system developed by Singapore’s Government is put in place at the hotel, restaurant and facilities for contact tracing. The hotel requires all guests and employees aged seven and above to check-in with the TraceTogether app or token.
  • – Please note that government agencies may request footage of weddings (including videos and photos) to conduct checks and investigations on adherence to the safe management measures.

 

Reservation and Flexible Cancellation Policy

  • – For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by end of 2021. Please note that any changes to existing reservations will be subjected to availability and any rate differences.
  • – To facilitate a quicker and safer check-in for guests and staff, guests with upcoming stays will need to provide mandatory guest details and submit health declaration forms at least 1 day prior to arrival.

Direct Bookings (from now until end of 2021)

  • – For guests who book our Best Available Rate for any future arrival date, we will allow the reservation to be changed or cancelled at no charge up to 6pm on your arrival date.
  • – For guests who book our room promotions for any future arrival date, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your arrival date.

Online Travel Agent Bookings (from now until end of 2021)

  • – For guests who book our Best Available Rate for any future arrival date, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your arrival date.
  • – For guests who book our room promotions for any future arrival date, we will allow the reservation to be changed or cancelled at no charge up to 72 hours before your arrival date.

 

For I Prefer Members

Preferred Hotels & Resorts is more committed than ever to supporting I Prefer Members. We are taking the following steps to protect your hard-earned benefits and ease any worries you may have about your status and points: 
  • – I Prefer Points that were scheduled to expire in 2020 have been extended through June 30, 2021
  • – All I Prefer Elite Members globally will maintain their status through June 30, 2022, including members who were scheduled to downgrade in 2020 or 2021

Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here.

If you have any questions, please do not hesitate to contact us.

Last Updated: 21 July 2021