We guarantee you the best publicly available rates when you book direct with Royal Plaza on Scotts. If you find a lower rate on another booking site after making a reservation with us, please drop us a note with the form below within 24 hours, and if all Terms & Conditions are met, we will match the lower rate of equivalent offer from other websites and give you an additional 20% discount.
Terms & Conditions
-A confirmed reservation must be made through Royal Plaza on Scotts’ website, room reservations phone line or email to qualify for Best Rate Guarantee.
-The lower rate submitted for comparison must be a publicly available rate on a non-Royal Plaza on Scotts booking channel, excluding opaque websites.
-The lower rate should be made on the same room type, same dates, number of guests, terms and conditions and purchase policies governing the room rate.
-Claims must be submitted here within 24 hours of booking on Royal Plaza on Scotts’ booking channel and at least 3 working days (Singapore local time or GMT+8 hours) prior to arrival. After the claim has been submitted, guest will receive the response within 3 working days.
-The lower rate must be available for booking at the time of verification.
-Rates comparison exclude taxes, gratuities, service charges, fees and incidental charges.
-Rate disparities due to fluctuations, rounding or differences in the currency exchange rates will not be considered.
-Guarantee does not apply for packages that bundle airfare, car rental, food and beverage and other inclusions with the hotel stay.
-Guarantee does not apply for multi-days stay combining multiple reservations or for partial stay under a single reservation.
-Discounted or negotiated rates that are not available to the general public including corporate, membership, promotional, travel agent, vouchers, groups, pre-paid rates etc. do not qualify under the guarantee.
Royal Plaza on Scotts reserves the right to amend the offer and terms and conditions at any time at its sole discretion.