Royal Plaza on Scotts

About Us


Our Purpose Statement
To Provide a Colourful Guest Experience

It’s simple, really. We want to be your favourite place to stay in the Orchard Road area. (And we’ve won some awards along the way, thanks to you!)

How do we view ourselves – business or leisure? To be honest, we’re not really into labels. What we can tell you is that we’re independent, proudly Singaporean and hyper-local. We’re also fully equipped – with 511 plush rooms and suites, nine function rooms and a colourful spectrum of amenities and services.

We’d be remiss if we didn’t mention Carousel. Our lobby-level restaurant is a Singaporean icon and one of the few Halal-certified hotel restaurants in Singapore. Its dazzling buffet has a strong local following.



Living our brand values each moment, each day, keeps us inspired to Colour Your Day. C.O.L.O.U.R.S  is our acronym (see what we did there?) and it helps us remember how we do things differently at Royal Plaza on Scotts.

  • Creativity: We think out of the box, bring new ideas to life and create moments that are refreshingly imaginative.
  • Ownership: We think on our feet and make swift decisions to give our guests a seamless experience.
  • Lovable: We turn up our genuine charm and win the hearts of our guests and our colleagues.
  • Opportunity: We’re empowered to seize the day (and the moment) to make a difference.
  • Unexpected: What you see is not always what you get. We like to think our hidden talents make us versatile to surprise and delight our guests.
  • Real: We stay away from scripts. Instead, we love to keep things authentic and individualised whenever we can.
  • Sincerity: Quite simply, we put our heart (and soul) in whatever we do so we can keep up a genuine emotional connection.


Find out more about Royal Plaza on Scotts’ affiliations with hotels and groups below.
Preferred Hotels & Resorts

Royal Plaza on Scotts is a member of the Preferred Hotels & Resorts Lifestyle Collection, which represents premier global properties that offer engaging stays and memorable moments. This diverse collection presents hotels and resorts featuring responsive service and local dining that articulate culture and style.

Our chain code is PH and codes on GDS are:

Sabre (AA) – PH2080
Galileo (UA) – PH2099
Amadeus (IA) – PH SIN45D
Worldspan (IP) – PH 1117

Out of Singapore

Nusa Dua Beach Hotel & Spa, Bali
Five-star diamond hotel located in Bali, Indonesia offering refined luxury and hospitality.

The Empire Hotel and Country Club, Brunei
Crowned the best Golf Resort in Asia Pacific in 2011 and 2010, the resort reflects the majestic and cultural heritage of Brunei.

Royal on the Park Hotel, Brisbane
Offering a rich history full of tradition, elegance and service, the iconic hotel overlooks the City Botanic Gardens and offers guests a tranquil retreat in the heart of the Brisbane CBD.

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Awards and Accolades

At Royal Plaza on Scotts, we make every effort to make your hotel stay in Singapore and dining experience memorable. Here are some of the awards and accolades we have garnered from our guests and industry professionals for our personalised hospitality as we bring you only the very best!

We’re thrilled to have been awarded the I Prefer Hotel of the Year 2020 and I Prefer Members’ Choice Award 2021! Thank you to all our guests and loyal I Prefer members for helping us achieve this recognition!


Best Employer & Dedicated Workforce Awards
Work-Life Excellence Award by Tripartite Alliance Award 2021
Leadership Award to General Manager, Mr Patrick Fiat by Tripartite Alliance Award 2021

#1 Asia’s Best Workplaces by Great Place to Work® Singapore 2019 – 2020
#1 Best Companies to Work by Great Place to Work® Singapore 2019
#3 Asia’s Best Workplaces by Great Place to Work® Singapore 2018
#2 Best Companies to Work by Great Place to Work® Singapore 2018
#7 Asia’s Best Workplaces by Great Place to Work® Singapore 2017
#3 Best Companies to Work by Great Place to Work® Singapore 2017
#6 Top 10 Best Companies to Work by Great Place to Work® Singapore 2016
“Watch Out World” Special Mention Award by Great Place to Work® Singapore 2015

Human Capital Partner for Exemplary Human Capital Development Practices 2016 – 2020
by Ministry of Manpower Singapore and Tripartite Alliance for Fair & Progressive Employment Practices

“He Xie” Special Award
by SME One Asia Awards 2014

Singapore’s Best Employer 2013
Best Employer for Commitment to Engagement 2013
by Aon Hewitt

Model Company for Making Re-employment Sustainable
by NTUC Re-employment Group

Corporate Social Responsibility
SHARE Corporate Platinum Award 2002 – 2021
by Community Chest

Special Events Gold Award 2005 – 2006
by Community Chest

Special Events Silver Award 2007 – 2008
by Community Chest

Special Events Bronze Award 2008 – 2015
by Community Chest

5-Year Outstanding SHARE Award, 2006 – 2007
by Community Chest

10-Year Outstanding SHARE Award, 2011 – 2012
by Community Chest

15-Year Outstanding SHARE Award, 2016 – 2017
by Community Chest

Excellence and Recommendation Awards by TripAdvisor
Tripadvisor Travelers’ Choice Award 2020
TripAdvisor Certificate of Excellence Hall of Fame – 2019
TripAdvisor Certificate of Excellence 2012 – 2019
TripAdvisor Travellers’ Choice 2012 – 2013
Top 25 Hotels in Singapore
Top 25 Luxury Hotels in Singapore
Top 25 Hotels for Service in Singapore

Green Hotels Initiative Awards 
Singapore Green Hotel Award 2015, 2013, 2011, 2009
by Singapore Hotel Association

ASEAN Green Hotels Recognition Award
by Singapore Tourism Board

BCA Green Mark Award, Gold 2013
by Building and Construction Authority (BCA)

Best ‘Beyond the Hour’ Award 2011
by WWF Earth Hour Singapore

Hotel, Safety and Service Excellence Awards

Tiket.Com Award 2023 – Top Supporting Hotel
by Tiket.Com

HalalTrip Gastronomy Award 2024 – Best Forward Chef, Chef Kelvin Soon
by HalalTrip

HalalTrip Gastronomy Award 2024 – Diamond Award, Carousel
by HalalTrip

HalalTrip Gastronomy Award 2024 – Best Hotel Restaurant or Cafe, Carousel
by HalalTrip

Best Restaurants Special 2020, 2021, 2022
by Tatler Dining Singapore

TripAdvisor Travelers’ Choice Award 2020
by TripAdvisor

I Prefer Hotel of the Year 2020 – Award of Excellence
by Preferred Hotels & Resorts

I Prefer Members’ Choice Award 2018, 2019, 2020
by Preferred Hotels & Resorts

Singapore’s Best Restaurants 2019/20, 2018/19, 2014, 2013, 2012, 2011, 2010, 2009, 2008
by T.Dining by Singapore Tatler

TripAdvisor Certificate of Excellence Hall of Fame 2018
by TripAdvisor

Hotel Security Star, Hotel Security Awards 2019 by Singapore Hotel Association, Singapore Police Force and National Crime Prevention Council

Hotel Security Excellence Award, Hotel Security Awards, 1999 – 2018 by Singapore Hotel Association, Singapore Police Force and National Crime Prevention Council

Fire Safety Excellence Award 2016
by Singapore Civil Defence Force & National Fire and Emergency Preparedness Council

Certificate of Excellence, Hotel Security Awards 2015, 2013, 2012, 2011
by Singapore Hotel Association, Singapore Police Force and National Crime Prevention Council

Best Buffet Restaurant Award 2011 – 2016, AsiaOne Hall of Fame 2014
by SPH AsiaOne

Outstanding Cluster Award 2012
by Safe & Security Watch Group

Cluster Award 2011
by Safe & Security Watch Group

I Prefer Hotel Rewards 2015 Excellence Award
by Preferred Hotels & Resorts

Award of Excellence 2014

Chinese Preferred Hotel 2014
by Ctrip

Fresh Stay Award 2013, 2012, 2011

GIFTTS* Pineapple Awards 2019 – Overall Excellence Winner
by Preferred Hotels & Resorts

GIFTTS* 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009, 2007
by Preferred Hotels & Resorts
*Great Initiatives for Today’s (Tomorrow’s) Society)

‘Hotel of the Year’ Award 2010
by Preferred Hotels & Resorts

Hotel Club Awards Winner of Best Five Star Hotel 2009
by HotelClub

Best Independent Hotel Award 2007
by TravelWeekly Asia

Best Concierge, Deluxe Hotel Category
by IFH Best Departments Awards 2012

Best Housekeeping Department 2011, Deluxe Hotel Category
by AICR International

Excellent Service Awards 2010
by Singapore Productivity & Standards Board

Productivity Competition, First Runner-Up 2010
by Pacific Asia Travel Association and Work Development Agency

Outstanding Service Award 2010– WINNER
by HotelClub Hotel Award

Excellent Service Award 2009
by SPRING Singapore

Top Producing Hotel 2022
by Group

Singapore Book of Records
Singapore’s Largest Bread-and-Butter Pudding Heart
Singapore’s Longest Strawberry Cake

TTG Asia Travel Awards
Asia Pacific’s Best Independent Hotel (Hall of Fame) 2023
Asia Pacific’s Best Independent Hotel (Hall of Fame) 2018
Asia Pacific’s Best Independent Hotel Award 2008 – 2017
Asia Pacific’s Best City Hotel 2007

Travel Awards

Chinese Friendly Hotel 2024
by Group

Loved by Guests Award 2021, 2020, 2019, 2018

Forbes Travel Guide Recommended Award 2017, 2016, 2014, 2013
by Forbes Travel Guide

Gold Circle Awards Winner 2016
by Agoda

Guest Review Awards 2016, 2017, 2018, 2020

Expedia VIP Access Best of 2015
by Expedia

Gold Award, Rakuten Travel Award 2017
by Rakuten Travel

Silver Award, Rakuten Travel Award 2015, 2019
by Rakuten Travel

Customer Satisfaction Award, Rakuten Travel Award 2014,
by Rakuten Travel

World Luxury Hotel Award Winner 2014
by World Luxury Hotel Award

Golden Award, Rakuten Travel Award 2012, 2011
by Rakuten Travel

Expedia Insiders’ Select 2010, 2009, 2008, 2007
by Expedia

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Change For Charity

Community Chest has launched the Change for Charity initiative to encourage Singaporeans to give through spontaneous acts. In this initiative, Community Chest will partner businesses to weave a giving mechanism into their business models. By doing so, we provide opportunities for individuals to give through our partners’ payment platforms. The Change for Charity Grant will also encourage businesses to match donations from their customers, as part of their corporate giving.

By increasing opportunities for consumption-based giving at various touchpoints, we can build generosity where donating becomes a social norm, infused in all aspects of living.

100% of funds raised through this initiative will go towards supporting over 100 social service agencies and 200 critical programmes across five causes: children with special needs and youth-at-risk, adults with disabilities, persons with mental health conditions, and seniors and families in need of support.


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We’re proud to support Community Chest in this initiative.

Sustainability Initiatives

Royal Plaza on Scotts’ is committed to making a difference to the environment, through the following initiatives in place:

In-rooms and Suites

– A notice is placed in the hotel rooms to encourage guests to reduce water usage by reusing towels and linens.

– Metal teaspoons are provided in our Premier Rooms and Suites, and sustainable wooden stirrers are provided in our Deluxe rooms.

– Toiletries such as toothbrush, toothpaste, shower cap, comb, razor and vanity kits all come in biodegradable packaging.

– Hand basins are equipped with water thimbles to aerate taps to reduce excessive water flow.

Around the hotel

– Hotel pens have been replaced with those that are biodegradable and made from recycled fibre.

– The hotel has made the switch from bottled water to water dispensers for meetings and functions.

– All water taps are equipped with motion sensors to limit water wastage.

– Automated controls moderate electricity consumption for cooling the building and for food storage, based on demand.

– Motion sensors installed at the stairwells reduce electricity consumption for lighting.

– Lighting at the car park and building facade is timer-controlled, cutting down electricity consumption.


– Carousel, the hotel’s buffet restaurant, has also adopted biodegradable items for takeaways, such as paper cups and envelopes for candles and knives.

– Careful menu planning for daily food and beverage operations ensures minimal food wastage at our buffets and events, and our culinary practices maximise the use of ingredients to reduce wastage during the food preparation process.