Best Rate Guarantee

“I found this deal on the hotel’s website – often this provides better rates than those websites that find hotels for people.” AussieBJ, USA, TripAdvisor – Booked through Royal Plaza on Scotts official website.

We promise that your reservation at our official website will be made at the lowest price possible. Enjoy up to additional 10% off when you subscribe to our mailing list! Find out more here.

All bookings also include complimentary unlimited high-speed WIFI/wired Internet for multiple devices, complimentary daily minibar, complimentary Nespresso gourmet coffee and complimentary local calls. Find a lower rate with the same booking conditions within 24 hours of your booking and we will match the rate.

Steps to submit a claim

1.    Email us at
2.    Indicate your booking confirmation no. in the subject line
3.    Provide the URL of the website with the better rate
4.    Provide a screenshot the website where the room type and rates for the required dates of your stay are indicated as available.

Best Rate Guarantee Terms and Conditions

Your confirmation no. must be submitted to complete the claim.

The following conditions must apply:

  • Same hotel
  • Same period of stay
  • Same room/bed type
  • Same currency
  • Same stay conditions , including but not limited to advance purchase requirements, day of arrival requirement, minimum stay requirement, book period, prepayment and deposit requirements
  • Same cancellation and amendment policies
  • The room must be available for instant confirmation when we validate the claim.
  • The “Best Rate Guarantee” does not apply to unpublished rates that are not meant for the general public. Lower rates available through opaque sites, where the exact hotel is not known until after booking, are also excluded from the guarantee.
  • Rates that are offered through promotional codes, coupons, vouchers, and by non-authorised third party sites are excluded from the guarantee.

Our “Best Rate Guarantee” cannot be combined with other offers or promotions.

Royal Plaza on Scotts reserves the right to modify, review, append, suspend or terminate the “Best Rate Guarantee” at any time.