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Guest Services Assistant Manager | Royal Plaza on Scotts

Hotel in Singapore

Guest Services Assistant Manager

(Royal Club Lounge)


Reporting to the Guest Services Manager, you oversee and assume full ownership of the operations in the hotel’s executive lounge, also known as the Royal Club Lounge.

Whether it’s through your sincere warm welcome or efficiency in getting our guests checked in, our guests are delighted to meet you because they know you genuinely care about their experience. You grasp every opportunity to create a pleasant lasting impression during their experience at the Royal Club Lounge, and you make them feel at home with your friendly demeanour.

Your duty includes (but is not limited to):
• Managing daily activities including the Food & Beverage operations of the Royal Club Lounge
• Planning and working closely with other departments on deliverables necessary to create a great experience for our guests
• Handling irregularities and guests’ feedback with empowerment and strong accountability in a timely manner, making appropriate recommendations where and when necessary
• Supervising and managing the performance of all associates at the Royal Club Lounge such as staffing, assigning work activities, ensuring consistent adherence with SOP, coaching, training and conducting performance appraisals
• Leading the Royal Club Lounge team to provide lovable, real and sincere guest experiences at every touchpoint

Your versatility and employability will also be enhanced with cross-learning opportunities at the Concierge Desk, Reception and Serviced Residences.

Write to us if you check the following listed:
• Minimum of 2 years’ experience in a similar capacity
• Thrives on guest satisfaction
• A dynamic and passionate individual
• Able to work independently under tight timelines
• Willing to work rotating shifts across a 5-day week  
• Excellent leadership and interpersonal skills

Knowledge on the OPERA system and basic knowledge of handling Food & Beverage is an added advantage.

Start your career in the hospitality industry with Royal Plaza on Scotts today!

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Here it is, folks—the best rate for your staycation at Royal Plaza on Scotts. Enjoy up to 17% off room rates when you book direct.


As always, the extras are worth getting excited about. Free mobile WIFI with unlimited data, high-speed WIFI, Nespresso gourmet coffee and our one-of-a-kind Simmons Dream Bed.

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Save 17% off room rates

The early bird gets the best savings! Score 20% off for 60 days advance booking or 15% off for 30 days advance booking.


Free cancellation up to before 7 days to arrival!

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Up to 20% off room rates

Save more when you book a stay in our new Deluxe Plus Rooms. Perfect for leisure travellers of up to four*.


Rooms come with packed with essential comforts like two plush Simmons beds and complimentary seamless WIFI connectivity for all. Wake up to a hearty mouth-watering breakfast buffet daily. Personal Nespresso machine with capsules replenished daily for added indulgence.


*Up to 2 adults and 2 children, aged 11 years old and below.


Free cancellation up to 48 hours prior to arrival.

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Up to 15% off room rates