FAQ for Pocket WIFI Royal Plaza on Scotts

Hotel in Singapore

FAQ for Pocket WIFI

Do I have to enter credit card details to use free mobile data?

Yes. Your credit card details are stored securely on an authorised payment gateway whereby stringent steps are taken to ensure the safety of your data. Please read the terms and conditions before agreeing to the usage.

Can I purchase the device for future use?

Yes, the device can be purchased at S$139. Please let the hotel know before checkout and the charge will be processed by Yogofi through the credit card, which was provided upon registration of your Yogofi account.

How much is it for damaged or lost devices and/or accessories? How will I get charged?

A damaged or missing pocket WIFI is chargeable at S$200, USB cable at S$20 and power adaptor at S$20. The charge will be processed by Yogofi through the credit card, which was provided upon registration of your Yogofi account.

How long can the battery life last for the pocket WIFI?

On a full charge, it can last up to 15 hours.

How many devices can I connect to the device?

You can connect up to 5 devices at one time. After a one-time registration, the password for the device will be revealed in the app. Use the same password to connect your other devices.

How can I check my daily usage?

You can access the information under Data Usage in the Yogofi app.

Will I run out of data?

You will never run out of data. The pocket WIFI and the hotel’s plan supplies you with unlimited high-speed mobile data when you are on-the-move!

When you are back in the hotel, press and hold the power button on the side of your pocket WIFI to turn it off and connect to the hotel’s WIFI instead while you charge the device. It’s all brought to you free by Royal Plaza on Scotts so you are always connected.

Do I have to end the plan?

It is recommended that you click end plan in Yogofi app before you leave the pocket WIFI in the room prior to checkout.

If I am making a day trip, will the mobile data still work?

Most likely! Our pocket WIFI partner, Yogofi has global coverage in our neighbouring countries and up to 50 countries covering Asia, Europe, Oceania regions. Please click this link for the full coverage of countries.

Is there a contact I can reach for any other enquiries?

Click on the Whatsapp or email icon in the Yogofi app to reach Yogofi support team who is online 20 hours a day.

Where do I leave my pocket WIFI when I check out?

You should leave it on the charging stand in the room.