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Part-Time Reservations Officer | Royal Plaza on Scotts

Hotel in Singapore

Part-Time Reservations Officer

(November 2019 to March 2020)

 

Our guests are in your good hands. You clarify their doubts and offer advice to help them make the best arrangement for their upcoming stay with us; and when our guests speak to you, they feel your wholehearted friendliness in making them feel at home.

Your duty includes (but is not limited to):
• Consistently offering professional, friendly and engaging service
• Having strong product knowledge and superior customer service skills
• Creating and keying in guest’s room reservation requests using the Property Management System
• Entering reservations/group rooming lists accurately
• Updating reservations to ensure a flawless check-in and checkout process
• Maximising revenue by upselling guest rooms and/or serviced residences and recommending property facilities
• Following section policies, procedures and service standards – In particular, answering telephone and email enquiries in a timely manner according to service standards
• Assisting guests with property facility enquiries in an informative and helpful manner
• Preparing and disseminating daily business reports by 8am; such as the Best Available rate Online Selling Guide (BOS) etc.
• Working effectively and co-operatively with all Sales & Marketing team members and other hotel departments
• Having an effective and time efficient operational approach to reservations operations responsibilities
• Performing all duties deemed necessary for the success of the department

Write to us if you check the following listed:
• Excellent communication skills
• An eye for detail
• Love to colour someone’s day
• Able to work independently under tight timelines
• Willing to work on alternate weekends and/or Public Holidays (off in lieu will be granted)

Prior working experience in the hotel and/or travel industry with knowledge on the OPERA system is an added advantage.

 

Start your career in the hospitality industry with Royal Plaza on Scotts today!

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Promotions

Here it is, folks—the best rate for your staycation at Royal Plaza on Scotts. Enjoy up to 17% off room rates when you book direct.

 

As always, the extras are worth getting excited about. Free mobile WIFI with unlimited data, high-speed WIFI, Nespresso gourmet coffee and our one-of-a-kind Simmons Dream Bed.

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The early bird gets the best savings! Score 20% off for 60 days advance booking or 15% off for 30 days advance booking.

 

Free cancellation up to before 7 days to arrival!

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Up to 20% off room rates

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Rooms come with packed with essential comforts like two plush Simmons beds and complimentary seamless WIFI connectivity for all. Wake up to a hearty mouth-watering breakfast buffet daily. Personal Nespresso machine with capsules replenished daily for added indulgence.

 

*Up to 2 adults and 2 children, aged 11 years old and below.

 

Free cancellation up to 48 hours prior to arrival.

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Up to 15% off room rates