"Better service than Marina Bay Sands Hotel"
So unbelievably happy with this hotel. Our flight to Singapore was changed to an earlier flight and the Royal Plaza's staff welcomed us very early and allowed my partner and myself to sit in the Royal club lounge with a free breakfast (that wasn't included in our 4 night stay). The staff made us feel comfortable until they had a room ready for us at 9.30am which was around 4.5 hours before check-in. The hotel hasn't got the 'wow' factor in its appearance, but the rooms were very comfortable and clean and to top it off the mini bar was free! Because we booked a room within the Royal Club rooms, we had access to the Royal Club Lounge throughout the stay which had complimentary afternoon tea snacks and cocktails, and better yet, offered free breakfast (which was delightful if you couldn't be bothered dealing with the busy carousel restaurant in the morning). It should be noted that the Carousel buffet is one to definitely experience, just make sure you book.
The staff knew our faces well, always greeted us and were very helpful.
Also, you cannot fault the location of this hotel. It is right off orchard road (lots and lots of shopping), and most tourist buses drop you out the front of the hotel or on the other side of the road.
It just has to be said that we stayed at Marina Bay Sands 2 nights after staying here, and honestly, we were just another number there. The hospitality experienced at the Royal Plaza on Scotts was just amazing in comparison.
From a very late checkin( after midnight) until post checkout we experienced friendly, professional, attentive, kind service. It seems everything is a pleasure for them to do for you and they go out of their ways to be helpful. We stayed in the Club rooms which were spacious, very comfortable and understated.
The breakfast had plenty of choice. Afternoon tea and cocktail hour were great. Our airport pickup was not until 6.30 pm, hours after our late checkout, but we were made feel still welcome and made comfortable.
"Value for money"
Really can't fault this hotel, location is excellent, that was the main reason we booked it however everything else was great too. Rooms are good, clean with great showers & comfy beds (slept really well) & nice to have the free mini bar.
We were on the 13th floor so had access to the Royal Club Lounge which gave us the option of having breakfast there plus complimentary afternoon tea & cocktails which we enjoyed.
Staff were friendly & helpful.
Wish we had have visited the Carousel restaurant as it has excellent reviews but didn't have time this visit, next time.....
"Value for Money!"
Fantastic location for shopping right opposite ION Mall. Very clean, modern and excellent facilities at the hotel. The staff catered for all our needs. We ate at Carousel - excellent buffet dinner comprising Seafood, Asian and Italian cuisine absolutely fantastic. On our last night we ate at the Asian Tapas Restaurant. Both restaurants at Royal Plaza on Scotts had the best food and from my experience I would say even better than some of the restaurants at Marina Bay Sands and of course even cheaper! Would recommend staying at Royal Plaza on Scotts on your way to Europe on returning from your Europe holiday it is a great hotel!
"This is the best hotel I ever stay before"
The breakfast is excellent, the room is big and tidy with free minibar, fruits and cakes, it was so surprising. Also the location is very convenient, the staffs are helpful and friendly. I will come back to stay here if I travel to Singapore again.
"Fantastic location, great staff and buffet"
Can't fault the location of the hotel. The buffet breakfast is second to none. they have great facilities if you need to check out but hang around for your flight. The pool is small but totally adequate and relaxing. No children while were there at the pool so that was awesome
"Convenient, friendly and relaxing"
I stayed at this hotel for two nights and absolutely loved it. The staff was friendly and efficient and the rooms are beautiful. I was on floor 13, a Royal Club level. The Royal Club Lounge is wonderful for breakfast, high tea and cocktails. The hotel is near several malls and a metro station with easy access to all Singapore has to offer. The rooms are clean with amazing showers, large bathrooms, cable TV and best of all, free wifi for up to four devices! The wifi is fast, too, and I was able to upload pictures quite easily. I will stay here again, for sure!
"Great location and staff"
The staff, from check in to departure, where so helpful and happy, nothing was too much trouble and we were very excited to have our room upgraded when we arrived! The room was fantastic, extremely clean and a very comfortable bed. Loved having the coffee pod machine and the mini bar that was topped up each day. Breakfast was included and it really sets you up for the day, so much to choose from. We decided to extend our check out time (at a cost) as we had a very late flight and this was organised without any issues. Would stay at Royal Plaza on Scotts again if we returned to Singapore.
"Fantastic location and service"
I stayed at this hotel in 2011 with my dad for his 78th birthday, then again in November 2013 with my dad and my partner. On both occasions we experienced excellent service, with all staff going out of their way to be friendly, helpful and knowledgable. I would highly recommend the hotel for its accommodation, facilities, location and staff
For service with a smile you cannot beat this hotel...
We were met at the door and our luggage whisked away only to re-appear within seconds of checking into our room. Checking in and out was a breeze.
From the front desk to the cleaning staff we encountered only smiles, courtesy and friendliness :-)
Our room was not huge but clean and tastefully furnished.
And a free mini bar (take note Australian hotels!) topped up every day was a bonus.
The location is perfect, just around the corner from Orchard Road.
Needless to say....we loved our stay and will be back!
"Good hotel, great location, friendly staff"
We stayed 5 nights here in July. Our average room rate was SGD235+tax per night, WIFI, a mini bar (replenished daily) and 1 adult breakfast buffet were all included in this rate. We booked 2 Deluxe interconnecting rooms (as requested, by phone), and were upgraded to Premium rooms, which was a pleasant surprise. I think the rate was very competitive compared to other same level hotels.
Our rooms were a little small (common in Singapore), but they were clean and comfortable with updated furnishings. The rooms (even numbered) were on 12th floor with close views of a residential building. But the awesome location of this hotel and it's easy access to a local public transportation made up for any room lack of a view.
All of the hotel staff (front desk, restaurant, bell hop, housekeeping, door man) we encountered were professional, attentive and friendly.
And the hotel's breakfast buffet, although expensive, was superb. The buffet offered extensive menus of Western, Asia and local fares. I highly recommend their breakfast buffet at least once if you stay at the hotel.
Overall, we enjoyed our stay at RP. This hotel has earned a top spot on our short list of choice hotels in Singapore. I would rate it 4.5/5 if I can.
"Back to RP Again"
RP service keeps getting better. It was a quick check-in and check-out. We were delightfully surprised to have been given a room on the 13th floor and spent good, quiet time at the Club Lounge for an evening cocktail (good selection of food) prior to shopping madness at Orchard Road nearby. Genuine warmth and friendliness shown by the staff. We look forward to staying at RP again during our next trip to Singapore.
Fantastic hotel in a great location. My mum and I stayed there for 2 nights at the end of our European holiday. We arrived there from Rome at 7am and checked in and were able to go straight to our room even though check was not till 2pm. Was most impressed as we were tired after a 12 hour flight. The room has a mini bar which was free of charge and a nespresso machine as well as tea and coffee making facilities.There was also a safe in the room. Our accommodation included breakfast and what a breakfast it was! It was a buffet breakfast and there was everything from fresh fruit to eggs cooked to your liking. The staff were
very polite and welcoming. I would highly recommend this hotel.
"Top location and hotel"
Stayed 12 nights and we found the hotel staff to be very welcoming right from the moment the taxi pulled in. Every member of the staff were extremely hotel guest satisfaction focused. Well done to everyone. Location is just what we looking for. Close to all types of shopping and just a couple of minutes to MRT. Will definetly put this hotel on the list of must stay when in Singapore.
"Excellent service, location, top-notch all over"
Stayed at this property for 5 days and my whole family consists of 5 adults and 2 child (5 and 3). We stayed at the executive suite and a normal room. Free wifi and free minibar is also excellent too after hours walking at orchard road. Would definitely stay here again!
Happy with all aspects of our stay. The buffet breakfast was amazing...so was the room. The mini bar was free which was a surprise but very welcome. Staff were friendly and efficient. We stayed here twice, both times as break from flights between UK and Australia. Both times were great.
We enjoyed holidays with family. We give 5 star service to hotel. best impression about free mini bar, nice staffs, best position in orchard road, near MRT, delicious breakfast. We will be back again for next trip.
It was very pleasant and the service given was excellent. The Royal Club experience was great and I deeply appreciate the free room upgrade. Your staff, even newcomers, were professional and polite.
I had a wonderful experience in RP. The staff are friendly and all ready to assist. I would like to commend - En. Syed who is very friendly and courteous. He ensured that my transportation to my work place is ready every morning that I stayed in RP.
Great hotel close to shopping, clean spacious rooms and the best door man ever, Syed made my stay at the hotel that extra bit more special.