please refer to my written feedback form i have submitted when i was aguest at your hotel with regards to the excellent service offered by your staff.
The hotel. ammenities and service was fine, so I have not marked the survey down for that reason its mainly due to the value for money aspect and the cost of 4 nights in your hotel which amounted to Ã‚Â£764.00 which is far to expensive.I appreciate some of this is down to the current exchange rate, however we had better value from other hotels in Asia during our recent 3 week holiday.Regards
your staff should be more familiar with how to advise a person on taking a bus to Melacca. one staff person told me that Golden Mile was near Chinatown on the map. No staff people knew much about the bus company brands and which do express vs. local, etc. It took me several hours to get bus arrangements made. I finally went to the marriot hotel across the street and their consierge knew much more, and made calls for me
I got problem about keycards. the good thing is staff on the front desk was helpful by sending someone to check on the door. I really appreciate about that but it still didn't work.I reserve executive suite, it's good that I could change to deluxe for other 2 nights. However, at the executive , yr hotel didn't prepare towels for three people. When I wanna change from executive to deluxe , itÃ‚ï¿½s quite troublesome bcoz different staff said different things. One said I could put my stuff in the room until 6 pm. When I asked to change the room at noon, another said the deluxe room was not ready. Then, if I went out, the staff said I could move when I was ready. Later, your staff kept calling to tell me to move in the afternoon. I requested two rooms that were connected. I moved in a little late. This type of room was gone. staff changed the room number again. I had to tell hotel staff over and over again about the type of bed whenever I talked to.
Reservation accuracy was not well, I changed through email some things in my reservation. Received a confirmation that those changed will be noted in my reservation, but finally they did not went through after I checked in.
Marriott has offered us special weekend rates at 2 nights for 268. I am afraid that we cannot continue if RPS rates continue to stay high. It has been a pleasure staying at RPS, you have been our only Hotel in Singapore since 1991!
Excellent choice to stay in Singapore. I hope you can keep your rates. Lately I've seen how prices have gone up in Singapore making another cities more attractive like KL for instance. Keep doing that way and you will have huge flow of customers. Well done
Check out counter must be changed colum line.
Discounts for guests on their next stay at the hotel.
I hope to come again with more members of my family but it would make it more easier if special rates could be extended to Malaysians. Truly, we had a great stay and your hospitality made a difference.
No alcohol in mini bar. Breakfast very good,
please put club lounge open hours in club deluxe rooms, in general it is very hard to find any opening hours from hotel brochures.
I would like to suggest to put coffee/tea timing, coctail timing and breakfast timing in writing so that easily for the guesses to refer to.Over all....I really enjoy staying at Royal Plaza. Good services. Thank you.
Friendly staff.Food is expensive.
Whilst the ambiance created by the candles in the lobby was nice, the scent was too overwhelming and can be suffocating at times.
Keep-up good work!
Loved the apples by the lift - but for some reason towards the end of our stay the apples had disappearedNot enough water in the minibarMaybe consider easy access to ice/ice machineNeed vegemite and peanut butter for breakfast!Overall very pleased with our stay and the complimentary upgrade was a very nice surprise - i'm sure our young daughter thoroughly enjoyed her stay.Would easily recommend to friends and family - especially the ones with kids!
More TV channel e.g MTV and cartoons.More food and drinks varieties for in-room dining.Thank you..
This had been my second stay at your hotel and time and again, your wonderful service amazes me. My friends and I have decided to make it a permanent fixture to have our annual get-together by staying at your hotel. Keep up the good work!
Every member of staff we encountered was charming, friendly, helpful and efficient.The food in the restauarant and in the Palm Cafe was superb.