Loved the apples by the lift - but for some reason towards the end of our stay the apples had disappearedNot enough water in the minibarMaybe consider easy access to ice/ice machineNeed vegemite and peanut butter for breakfast!Overall very pleased with our stay and the complimentary upgrade was a very nice surprise - i'm sure our young daughter thoroughly enjoyed her stay.Would easily recommend to friends and family - especially the ones with kids!
More TV channel e.g MTV and cartoons.More food and drinks varieties for in-room dining.Thank you..
This had been my second stay at your hotel and time and again, your wonderful service amazes me. My friends and I have decided to make it a permanent fixture to have our annual get-together by staying at your hotel. Keep up the good work!
Every member of staff we encountered was charming, friendly, helpful and efficient.The food in the restauarant and in the Palm Cafe was superb.
pls refer email reply comment.
I was late checking in because of the flight arrival time and the Club Room buffet was closed; a bit dissapointing because I was looking forward to that.In the morning the breakfast also closed quite early and very promptly; the lady clearing away our tea cups whislt we were still having breakfast. The manageress though was very good and got us fresh cups
The view on the carpark !! Is there any way to make it nicer ? maybe with plants ?
It took a while before the front desk picked up my call on a couple of occasions. I enjoyed the complimentary upgrade to the next level of rooms and the complimentary in-room minibar.
Breakfast was too overcrowded with non-residents. Most of the food trays were empty. The hotels we usually stay at cater for guests, not the general public. You may want to consider a seperate breakfast room for each...
(1) I like the internet booking - gives me the impression of clear-cut and straight forward deals.(2) Please keep up the smoke free environment.(3) Disappointed that the bell boys took over 20 minutes to get our luggage to catch a taxi in spite of 2 reminders.
Kudos to your doorman which was friendly and helpful to us. He is a great asset to your organization.
Overall a very nice hotel except a bit disappointed with the size of the room. I remember last time when i was there, the room was with enclosed closet,and with a bigger bathroom. Apart from that, is a great hotel.
Need to offer 'a la carte' menu for lunch.
I found everything just as I would have wanted it to be! Allowing an earlier than expected check-in was wonderful. That allowed me morning nap on day one and made the entire trip better. I'll certainly stay again. Just a note- I had more that 120 nights in a hotel during 2008. I appreciate you hotel more than most. Please keep up the good work.
My family and I really enjoyed our stay there. Thank you so much for giving us a bigger room. My kids love the room so much. They cannot wait to stay there again next year.
Have already recommended this Hotel to other people, and they now stay at the Royal Plaza
I always like coming back to Royal Plaza due to it's central location and good service. I also like the upgraded gym. The staff are generally very friendly and it's nice to see some familiar faces when I'm there (particularly the concierge team, who are forever obliging).
Thank you for upgrading my room. Very satisfied with the service this time around. When the receptionist realised from my record that I need a sejadah, she discreetly requested her colleague to arrange for one. Surely, a staff was already waiting with sejadah at the door when I went to my room. Splendid!
keeps trying to make all the service better and better