Thank you for a great stay, we were most impressed that after a 12 hour flight from London we could access our room and check in as early as 10am.
I really enjoyed my stay here. It was a surprise booking by me for my 8th wedding anniversary. Your staff went all out, even though I was just staying under the PR wkend rate, to ensure that I had proper arrangement for annivesary such as the welcoming cake and the late check-out. I have actually told some of my male friends abt my surprise plan and how they can get good treatment in RP for their special events for their wifes and they love the idea. FYI, b4 I made my reservation with RP, I've made comparison with Hyatt and Ritz Carlton.....BUT I decided to go for RP due to the unbeatable rate and quality rooms and service. I'm looking fwd to my next stay in RP. Thanks Guys for the quality Service!
Nil. Overall, very impressive
The service provide is excellent!
Thank you very much for a wonderful stay! I was very impressed with the level of service offered: I changed rooms due to the noise caused by an event in the ballrooms, and the director of rooms personally greeted me the next morning when I checked out (and gave me chocolates!). This was unexpected, and was a very nice touch. I plan to stay at the Royal Plaza on Scotts for all of my future business trips.
I had asked 1 kingsize bed. Had 2 beds.
Make it more obvious on your website the advertised room price is further subjected to 10% service charge, followed by 7% sales tax (17.7% in total)... It may be the current hotel practice in Singapore, but it's not universal.
Keep up the Good Work!
Need to provide & include comb, safty razor, shaving soap & hair-cream in addition to towel, shower cream, shampoo, tooth brush, tooth paste in the bath room to be excellent.Thanks,Ko Ko NaingMaterial, Logistics & Administration OfficerMPRL E&P Pte LtdYangon, MyanmarTel:95-1 215516~18Fax:95-1 215519
I didn't feel that my stay at this hotel was value for money, especially compared to other hotels in the region.
AS always great to stay in non smoking hotel
Air conditioning in the lobby and restaurant was too strong for me and especially for my wife.
We requested a King size bed, but received 2 single beds pushed together to 'make' a king size bed - which inevitably means there is an uncomfortable 'dip' in the middle where the two beds meet. Customers should be made aware that a King size bed is not actually available. We would have requested a Queen size or Double size bed if we had known this.
overall we were extrmely satified with thes ervice from the bell boy up to reception,hosekeeping etc. Would vertainly recommend the Hotel to freinds.keep up the great service and friendly amosphere.
1. suggest offer newspaper in chinese to customer from China2. quicker room service is prefered
We submitted a request to have a blown light globe replaced on the second day of our stay but it still had not been replaced when we checked out of the hotel. We appreciate that it was Chinese New Year and staff levels may have been reduced but after four days we would have expected the maintenance to have been rectified. This was the only complaint we have.
We are an enjoyable stay and absoluately stress free from the time we did the bookings on the internet and appreciated the reminders via email. Thanks so much!
Please provide bathrobe in room and more drinks in the mini-bar . Thanks
be more open with your additional charges on room ratessome of staff in restaurant serving breakfast could learn to smile
the TV picture quality could be improved. There were channels which were not sharp or clear.