You responded very quickly and efficiently to any problems.
I would like to complement the service given by the employees and the hotel. Thanks a million for the free upgrade to Club Deluxe Room for our wedding anniversary. We were given a greeting card and a bottle of red wine delivered to us by two friendly female employees. Unfortunately, i did not get their names. Also, the check in/out were done by the same staff. She was efficient and competent in her work and answered our questions and requests warmly and promptly. Thanks for the Breakthrough Service, Royal Plaza. I would not hesitate to come back for another stay in the hotel.
Overall, very happy with our stay. Will stay with you again in future.
Thanks for the late check out. It made a world of difference. When I return to Singapore, Royal Plaza on Scotts is on top of my list!
Location is ideal for shopping! Nice clean hotel in a good location of city center for cinemas and shopping! Recently renovated bathrooms which were nice! You can have extended checkout at SGD$25 per hour which was useful as our flight was at night.(and they gave us two hours free use) . Happy with it!
good location,helpful staffs and free minibar,,I would stay RP again if I visit SG again:)
As always the hotel continues to maintain it's wonderful reputation for excellence. I look forward to my next stay and to seeing the refurbished rooms.
A great hotel with a 100% no smoking policy. Great position, great rooms, helpful staff. good breakfast included in our reservation (Asian, European and American choices). This is the second time we have stayed here on the way back from a trip to Europe and it is a really good place to overcome the jetlag as well as get a bit of shopping done." ABBOTT, Kim, Australia â€“ ARC July
the stay at royal plaza was enjoyable the location was convieniant to everything that we needed, the staff were very friendly and helpful and i wouldn't hesitate to stay there again.
Nearest to shopping complex. Services and facilities are satisfactorily and upto my expection.
Nicely located on Scotts Rd - Great location for shopping, walking and even just feel the air of big city. Elegant and spacious lobby and staffs are very nice and kind. Room was modern and clean atmosphere. Free mini bar (water and soft drinks) and free wi-fi which are unusual for Singapore hotel. Two thumbs up!! Air conditioning is not too cold and not noisy, again, unusual for Singapore hotel. Elevator was quick and didn't have to wait so long every time. Definately want to go back again.
Nice location, helpful and welcoming staff, free internet.
It's surprised. It's my third time to stay in Royal Plaza. I was upgraded and given complimentary to enjoy lounge facilicites. When I checked out, I was given Royal Club Card. I think Royal Plaza is not only a hotel with rooms and food. But it's more. Keep maintain this excellent performance.
doorman/ valet on duty very helpful- excellent service
Great hospitality, upon our check in and out, was shown by Mr. Sahid, the hotel doorman. He was exceptionaly friendly, polite and coooperative and helpful. My daughter enjoyed having conversation with him. We do hope to see Mr. Sahid again in our next stay in your hotel. We also hope to see "another Mr. Sahid" the next time we stay in your hotel, be it at the reception or at other divisions . All the best and keep up a good service and hospitality. Regards. M. Bandoro
Its my first time staying at RP Hotel and its bring me to wonderful city live experience. I find very good services and friendliness to all hotel staff.
good hotel ,great location I enjoyed my brief stay at the Park Royal Hotel very much. The staff were very friendly, extremely helpful and efficient. Liked the room also: nicely decorated, rather spacious and comfortable - power shower especially appreciated. Free minibar - a plus. There was maintenance work going on at the hotel, so had to put up with loud drilling noise - not pleasant, but unavoidable I suppose. Will stay here again.
I loved the little things you offered such as the free drinks in the room fridge. Plus your pool and gym were enjoyable.
I will like to take this opportunity to praise two staff for their great service. Sadly I only have the name of one. Her name is fosasha. Knowing that it was my birthday on the day I check out. She actually gave me a box of pastries as a small birthday gift from the hotel. She actually took me by surprise with the gift when I was waiting to get on the taxi. The one day stay was fantastic with a pleasant upgrade and great customer service. Royal plaza will be my first choice when it comes to hotel stay. Thank you.
-royal plaza at scott singapore a wonderful stay- the reception and the team are very pleasent, welcoming and porviding great experience the rooms are very clean and comfortable free interent is a big plus