overall we were extrmely satified with thes ervice from the bell boy up to reception,hosekeeping etc. Would vertainly recommend the Hotel to freinds.keep up the great service and friendly amosphere.
1. suggest offer newspaper in chinese to customer from China2. quicker room service is prefered
We submitted a request to have a blown light globe replaced on the second day of our stay but it still had not been replaced when we checked out of the hotel. We appreciate that it was Chinese New Year and staff levels may have been reduced but after four days we would have expected the maintenance to have been rectified. This was the only complaint we have.
We are an enjoyable stay and absoluately stress free from the time we did the bookings on the internet and appreciated the reminders via email. Thanks so much!
Please provide bathrobe in room and more drinks in the mini-bar . Thanks
be more open with your additional charges on room ratessome of staff in restaurant serving breakfast could learn to smile
the TV picture quality could be improved. There were channels which were not sharp or clear.
I'm very pleased with my stay.... Thank you!
I have wrote my feedback and return to the reservation desk upon checking out. Til now none of them get back to me. I have asked for a birthday cake and I called the hotel few days before and said it is for my husband'sname. However when I arrived at the hotel, apparently none of them are aware. Anyway the cake was delivered and the birthday card was in my name.
Have 24 hour room service as business travellers often do not have time to eat out when working after hours in the hotel room.
This was my second stay at the Royal Plaza on Scotts, and I will always stay there when I return to Singapore. Great value for a great price!
I enjoyed my stay and thought the staff were wonderful, very attentive and friendly. However the room service meal that I ordered gave me mild food poisoning, and considering that my stay in Singapore was a stop over on my way home to Sydney, it made the flight home very uncomfortable and unpleasant. I have emailed in regards to this issue previously and have failed to recieve any response. I am surprised considering that during my stay staff were very attentive.
Front line staff told us breakfast timing till 1030am, but it is in fact 10am. We arrived at breakfast venue at 9:55am just in time to grab a bite from the leftovers.
Definitely my place of choice for my monthly short business trips.
The breakfast need to have more varieties
There was a lack of information in the room. Nothing about Singapore. No telephone book. No writing paper or envelopes. Should there have been?
Hello,Our stay was wonderful. Everyone on the staff was friendly and attentive to detail. The room was very comfortable and clean. The breakfast buffet was well prepared and the service was very good.The only concern that I had is that the original room rate I booked the room for was not honored. I was told about this change in rate at the time of check-in, however, I had just gotten into Singapore from a 20+ hour journey, which left me in no condition to discuss it rationally. If a reservation is made at a certain rate, then it should be honored at that rate.Thanks,Toralee
This hotel was wonderful and the great deal we got on it (188.00 Singapore) was unbeatable for what we got. I'm definitely staying there again when in Singapore!
Thank you for letting me stay with you guys! I had a wonderful time in Singapore! The customer service at the hotel highly exceeds that of other hotels that I've been to! Thank you!
there was not a clock in the room ,would be helpful for early risers