The room was pleasantly appionted and everything worked. I did not have time to use the TV, so I'm no sure about the selections. The Internet service was easy to use. I've stated there before and it seemed nicer than bvefore.
It would be great if your front office staff can be more friendly & cheerful.
We liked the nonsmoking environment, the good-smelling lobby, the clean room, free minibar and wifi, and location.We thought the prices are a little steep with all the taxes and all. Thanks!
One drawback is the design of hair dryer inside the drawer, that is much inconvenience. Be honest, it is very difficult to use, please try yourself.
i will be back again lobby should put more sitting place so that convinient especially people just arrive
Suggestion: Please speed up the process for check-inComments : Minibars are free, but in my minibar there's only 2 items left. I already called room service but they only gave us minerals water..I think, it should be more than that in minibar..?thanks
The lighting in the rooms could be improved.The gymnasium should be equipped with more cardio equipments and more dumbells.
The only suggestion i have is that during the online checking process it was not made clear to me that the taxes were not included in the final price of the room. At all stages and on my reservation confirmation there was a cost stated. Upon check out the cost was not what i had expected due to the addition of taxes. This was not a major problem i think it should be made clearer, i am sure it is written somewhere in the conditions but it just was not as clear as it maybe could be. Thanks for a good stay anyway and i have already told so many people about your lovely staff, hotel and the very good inclusions that come with every room. This is my new favourite hotel in Singapore and i will continue to stay with you. Thanks and Regards,Scott Zuber
Incorrect positioning of tea/coffee making facilityIncorrect positioning of small fridgeExcellent communication with Reception desk and Concierge StaffGood innovative service with free soft drinks. in fridgeExcellent and copious breakfast
I had a great stay, I have already recommwnded to friends, I will definately be coming back.cheers,Thavouth
I like one of the front desk officers. Her name is Karen. She is friendly and smiles a lot. She greets us by name. I also like your housekeeping staff. They are warm and friendly. Greets us when we walk pass them by the corridoor. It's the kind of greeting that you know they really meant it; not something that they force themselves to do. We were a little worried about luggage, though. Luggage was left unattended outside for a few minutes before your porter brought it inside. However, once inside, luggage was left at the side with nobody looking after it again. We noticed a few other guests were also uncomfortable about it as we noticed them constantly glancing at their luggage while they queue to check in. I was also a little surprised when I received my confirmed reservation email with my complete credit card number in the email. I thought some of the numbers should be blocked off with asterisks. Other than that, we enjoyed our stay.
Confirmation to my reservation was addressed to the wrong person and sent to me several times even after I'd alerted hotel. Even this customer satisfaction survey was addressed to the wrong person!The staff that I hold in high regard is the concierge. They were polite, quick and efficient.
i made the reservation for this hotel on the internet and the price quoted on the internet states exclusive of service charges and tax however it does not state the amount of service charge and tax. When i checked out, we discovered the extra charges were 17% on top of the room rate from the internet. I thought when I booked the room that the rate was very reasonable however, it was not so i was dissapointed as I could have got a better rate at other hotels and bigger rooms.
I didn't use internet access
MTV or V Channel for the tv channels
Very unhappy with PohLin in reservations, could i please have Patrick Fiat's email address to highlight some exceptionally poor service we received from her.Other than that everyone was absolutely sensational, in particular Patrick the duty manager. He was very professional, in fact he impressed the hell out of me when he remembered our surnames when saying hello in the hallway, no computers to prompt him, he just made a conscious effort to be more professional than the rest. He is to good to be on the front counter he should be promoted better things, or payed more!!
It is a uncomfortable experience that we have in your hotel. We always love travelling and trying hotel whether in Singapore or overseas. We booked through internet online. We chose the deluxe room as we thought the quality of the hotel as mentioned 5 Star hotel. When we checked in there is no bathtub in the room. The room is very small and compact. I just realize that the deluxe room type, doesn't have a bathtub. We wanted to upgrade the room, the reception said there is no other room available. I said to her that it was also changed the room number (as printed out the chit of paper) but eventually we stilll can't get the upgrade room. When we took breakfast in easter day, the charges of buffet breakfast was not the same price as she told me. When I checked out, I asked whether she cancelled my credit card (as deposit when check in) , but she said unpolitely that 'THE HOTEL NEVER CHARGE DOUBLE'.I strongly DON'T recommend your hotel to stay either for holiday or business trip.
1. The room I got first (executive suitroom) was running out of hot water in the bath room, which is an extremely unusual experience that ever happened to me in overseas.2. The hotel staff changed the room for me immediately, but I couldn't even find a hair brush this time, which is strange again as a 5-start hotel.3. When I left 2 packages at the concierge desk for my friends, I had to spend like 10 mins to convince the staff to put both my Chinese & English name on it. How long does it take to write a name with only 5 alphabets??4. A friend who picked me up in the hotel was trying to call me through front desk, and he got a question like: are you Mr. A or B? while he is actually Mr. C, who knows nothing about the other 2 ppl. Do your staffs have any idea about customers' privacy??5. Please inform me if my friends have already picked up the stuffs I left at concierge desk as one of them is business related, which contains confidential info.Thanks and regards.
After my 2nd stay in Royal Plaza within 3 weeks, I am very satisfied, I hope next with my business trip I will stay again
As my understanding I had been told that the price includes breakfast during reservation, but the staff said that it is not included when I checked in. It seems that there is misunderstanding. However I did not have to extra payment for breakfast at check out, so it is fine.