Mystery Deal
Royal Plaza on Scotts
25 Scotts Road, Orchard, Singapore 228220 (View map)
100% non- smoking hotel near Orchard MRT

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17May2014
meandmyreviews, Australia - Tripadvisor

"Great Location"

Stayed 3 nights in April.

Booked direct via the website. Reservation team was very helpful. Airline changed my flight resulting in me having to remove 1 night from the booking. Changed with no problem at all. Then the airline reverted back to the original flight resulting in me having to add 1 night to the booking again. Royal Plaza Reservation Team did this with no issues, and kept the original rate which I am very happy about.

Hotel is clean and comfortable. A short walk to the MRT and with the many shops of Orchard Road all around. A very central location.

Included buffet breakfast at Carousel had good variety and coffee/tea/plate clearing service from the staff. Free mini bar is nice touch.

One thing I found unusual is that the hotel does not reserve a small number of tables at Carousel (for dinner) for hotel guests. I wanted to book a special dinner on our 2nd night there as it was the wedding anniversary of 2 in our party, and was told the only availability was 8.30pm, which is late for a buffet, and was put on the "we will call you if there is a cancellation list". I returned later that night to follow up and very thankfully the Manager made special consideration and allowed me to book at 6.30pm. This saved the occasion and the dinner was very much enjoyed by all. Food quality excellent and the complimentary cake with candle was a nice touch.

There was construction on the facade of the hotel during our stay. This was noted in all reservation correspondence. This meant it was noisy in the lobby, but not in the rooms.

16May2014
Simon M - Tripadvisor

"location... easy access"

I stayed here on a stop over and wish I had stayed longer.. From the moment you are greeted by the doorman to walking into the lobby you just know you have found a nice hotel. The rooms are huge with fantastic views. Superb breakfast buffet with anything you could possibly ask for or want.. No need for lunch.
Located within walking distance to Ion shopping center and quay with restaurants just around the corner.
Will be back on my next visit in 2014.

15May2014
Teddy G, Australia - Tripadvisor

"Great location"

Stayed in the suite with family for 3 nights. Fantastic location - on the corner of Scott's Rd and Orchard Rd with shopping complexes all around it. Currently some construction is happening at the front of the hotel but definitely not noticeable at all. Great staff - very friendly and helpful. Free minibar and wifi. Breakfast is very tasteful too. Small gym but well equipped and pool area is nice and cooling. Definitely worth the money!

14May2014
Nisahharon, Malaysia - Tripadvisor

"A Muslim-Friendly Hotel"

I had a wonderful stay at this hotel. The organizer for the program I was attending recommended this hotel because they prepared halal food. I took my breakfast like a king. Even if, one is in a hurry, the hotel allows takeaways. There's a takeaway corner for you to grab-and-go. Free wi-fi is available 24-7. The drinks in the room are complimentary with a Nespresso machine. Another plus point for this hotel is that they will give you service with a smile!

13May2014
Judespackman - Tripadvisor

"Great location"

Ideally located in Scott's Road, walking distance to Orchard Road. The reception staff were very welcoming, if a little slow, meaning often had to queue. The rooms are small but well equipped with all facilities at hand, including a Nespresso machine! We stay at this hotel each time we visit Singapore as, all round, it has everything you want for a city hotel. The breakfast buffet is wonderful with a huge variety to choose from and all the staff are friendly and efficient.

12May2014
rwbradford, Vermont - Tripadvisor

"Wonderful six star service!"

I stayed at the Royal Plaza for a business trip. To begin with, the staff is incredibly friendly, professional and truly concerned about creating a perfect guest experience. The facility is very nice, and well located. I loved the little things that make Royal Plaza a true business hotel-excellent, easy wi fi, outlets everywhere for my gadgets, and excellent meeting facilities. Without question, this hotel shows thoughtful concern for the business traveler while still possessing a warmth and charm that I find refreshing. One additional note: the buffet is the best I've seen anywhere, great for breakfast, lunch or dinner! If you have a choice, stay here- you won't be disappointed!

11May2014
MohammadAzry, Singapore - Tripadvisor

"Once never enough"

Located in Orchard, near to foods and entertainment joint. Accessible and close to shopping centres. Friendly staffs and good service. Carousel was awesome, that once will never be enough. Definitely a hotel/buffet worth visiting.

10May2014
c1deb, Australia - Tripadvisor

"Enjoyed our stay!"

Arrived at the hotel at early hours of the morning and we were made welcome by reservation staff, check in was very quick and we were offered the guest lounge to use while waiting for our room to be ready, we were glad we chose come back to Royal Plaza as the staff at the hotel are all very professional, polite and friendly, they make you feel at ease and we actually got an upgrade which was very much appreciated, the rooms are very comfortable and good size, especially the bed and linen, breakfast in the Carousel Restaurant is amazing there is a huge variety to chose from, the pool is open 24hours which we thought was great as other hotels have closing times for their pool, we enjoyed the club lounge, where you get afternoon tea and evening cocktails, the staff in the club lounge Siva, Helda and Najeeb were very good hosts always smiling, chatting and making you feel very comfortable, we noticed that at Cocktail hour there were more staff present to serve drinks and nibbles, more then other hotels we have been too, so you didn't have to wait too long to be served. Location of the hotel is perfect with the MRT only about 2 min away and Ion, Tangs, Isatan and Orchard road all only 5min walk away. Thank you to everyone for making our stay enjoyable, will definitely return next time we come to Singapore.

09May2014
eibmorcreba, Scotland - Tripadvisor

"Another great stay"

This was out second visit to this hotel. We were on a 2 night (1 - 3 April) stay before our cruise but were originally offered a different hotel by cruise company but requested this one instead as we knew it would be good. This time we were given an upgrade. Cannot really fault anything. Would have liked to try buffet at night but it was rather expensive. Work ongoing at front did not really cause any problems during our stay. Would return if back in Singapore.

08May2014
yasirriraz, Singapore - Tripadvisor

"great location and wonderful service"

i haven't had such a nice service at any hotel in singapore. staff gives you attention, explains everything in detail and go the extra mile to make your stay a pleasant one.
the checkin and check out was fast and smooth. breakfast is not to be missed.
if you can spend a bit extra then take the club floor as it gives you access to club room with complimentary food and drinks.

07May2014
Jessica S, Australia - Tripadvisor

"Location, breakfast and room all fabulous."

This was our second trip to Singapore and this time we stayed at Royal Plaza for a week's holiday in January 2014 in a Deluxe Room. We only have good things to say about this hotel. The room itself was quite large (32m2) which for Singapore is a decent size. The bed was extremely comfortable and there was an extra armchair in the corner to chill out in. Free nespresso coffee in the room and free snacks and drinks was a great money saver as it meant we didn't have to buy coffee at a cafe everyday. Our room was right at the end of the hallway, which meant we were quite far from the lift so it was very quiet and couldn't hear a thing from anyone else. Staying on a higher level for the Deluxe room was definitely worth the extra few dollars. The cost of this hotel isn't cheap but neither is most of Singapore. You pay for what you get and it was worth the money.

The breakfast buffet was amazing each day and there is a huge variety of foods to pick from. This restaurant is rated as one of the best in Singapore so to have it free in our room price was a bonus and also very convenient. We looked forward to eating breakfast everyday.

Hotel facilities were also great, loved sitting by the pool and relaxing. And the main hotel foyer is just gorgeous.

The location of the hotel suited us to a tee. The hotel is very close to MRT Orchard Road and there is a Meida-Ya next door if you need any groceries or goods from the chemist. Shopping right at our doorstep, great restaurants around and having the MRT so close by made travelling around Singapore so easy. This part of Singapore is right in the hustle and bustle so if you don't like crowds then this isn't the place for you. But we loved it. Would stay back again here for sure and recommend it to everyone.

06May2014
Kurka001, Australia - Tripadvisor

"Great location, close to shops, restaurants and MTR and friendly, polite staff!"

My mum and I stayed here for 1 week over Easter. It was fantastic we booked early which meant free mini bar and breakfast everyday. The staff were very welcoming, friendly and polite. They made you feel important and went the extra mile to make sure you were taken care of. It is only a few minutes walk to the nearest train station (orchard) and buses leave from outside the hotel. There are huge shopping centres within a 5 minute walk. Lots of places to eat around there too. We had the buffet dinner one night, it was expensive but worth it. The food was fantastic. The service in the restaurant was fantastic as well. I would recommended this hotel to friends and family.

05May2014
RobynH19, Australia - Tripadvisor

"Wonderful service"

I booked a Club Room as I was travelling alone on a stopover from London to Melbourne. I could not fault anything, the service was outstanding, the staff friendly, I would recommend to anyone to spend an extra few dollars to gain access to the lounge. In service comforts for all rooms included nespresso machine and minbar .I would certainly stay here again.

04May2014
Chiechie08, California - Tripadvisor

"Excellent hotel! Great experience!"

This is a home away from home! This hotel is excellent! This is my 7th night and having an excellent time here in this hotel. The staff were so nice and friendly. The place is located in the heart of the city itself and very accessible to everything you might need from transportation to shopping or even just a stroll around the city to see all sorts of things. The pool, the gym and sauna are just addition to the so many thing you can do here at the Royal Plaza on Scotts.
The restaurant that's adjacent to the lobby was superb and the buffet was to die for. The array of food selection was amazing and should not be miss if you stay here in this hotel.
I would definitely recommend this hotel.

03May2014
Bacchusntiffany, Australia - Tripadvisor

"Great hotel, great location"

From the minute i was greeted as I got out of my taxi I knew that I was going to enjoy my stay. The very friendly front desk receptionist upgraded me to a lovely suite and informed me that my friends who had arrived the night before were in the restaurant and were expecting me. The seafood buffet was marvellous and is highly recommended. The staff were friendly and efficient. Lived the Nespresso coffee machine in my suite. L'Occitane toiletries were lovely. At checkout we ordered from the concierge a larger taxi as we had a lot of luggage. Last but certainly not least the hotel is right on corner of Orchard and Scotts Roads - right in the thick of all the shopping

02May2014
Chiechie08, Australia - Tripadvisor

"Excellent hotel! Great experience!"

This is a home away from home! This hotel is excellent! This is my 7th night and having an excellent time here in this hotel. The staff were so nice and friendly. The place is located in the heart of the city itself and very accessible to everything you might need from transportation to shopping or even just a stroll around the city to see all sorts of things. The pool, the gym and sauna are just addition to the so many thing you can do here at the Royal Plaza on Scotts.
The restaurant that's adjacent to the lobby was superb and the buffet was to die for. The array of food selection was amazing and should not be miss if you stay here in this hotel.
I would definitely recommend this hotel.

01May2014
Travelertraveler55, California - Tripadvisor

"The Way a Hotel Should Be Run"

These people know the meaning of service. Friendly check-in, upgraded to premier floor because our room wasn't ready yet. Had us take a table in the Carousel and bought us a coffee and tea. The Carousel is also your breakfast room and is a buffet to match the best. The variety of choices is amazing. The hotel is in the Orchard District which is where a lot of the dinning and shopping is located. We used the Hop on Hop off bus to tour and as transportation. Singapore is a wonderful place to visit. (our third trip) So clean and orderly and all those beautiful trees and plants. A must visit.....and if you go I recommend this hotel highly.

30Apr2014
dckk, Antigua - Tripadvisor

"A showcase of how every hotel should be"

Booked directly with the hotel, & was pleasantly upgraded to Premier room on high floor, without even asking. Check in was smooth, friendly and well explained re: free wifi, wifi password, breakfast location, swimming pool/gym location, etc. Luggage were brought into the room promptly and the bell boy explained how to use the free Nespresso machine, complimentary drinks (including free Tiger beer) in fridge, hairdryer placed in drawer, etc. Great intro and welcome indeed, saves me a great amount of time to call the reception for answers when all my possible questions are already well anticipated! That may sound simple enough but believe me, many well-established 5-star hotels don't even do it well even if it is such a simple protocol. 

Hotel is right smack in the heart of Orchard Road, located directly opposite Grand Hyatt and walking distance to Ion Orchard and Orchard MRT station. I walked to Marche restaurant in 303 Somerset (about 20 minutes walk) for a fairly interesting dinner. I could have taken the MRT train to Somerset but I prefer to feel the buzz of Orchard Road while walking.

The breakfast is not some cheap processed food served on buffet, but mostly freshly cooked quality food with plenty of variety...certainly one of the best I've ever tried. The restaurant staff numbers are adequate, a mix of experienced and young staffs, cutleries are cleared fast and milk/coffee replenished all without even asking...considering Singapore is not well known for excellent service, I must say this is almost unprecedented. The restaurant has been voted the best restaurant for many years, & it is easy to understand why.

Although the hotel is not the newest kid on the block, you can see that the hotel has undergone major refurbishment and it looks pretty new. Bed is huge, soft & comfortable. Aircon is always kept on even while away to keep the room cool. The pool though small is quite nice. The gym is using Technogym equipment. 

Just on price and location you're getting, it is already of great value. But what makes this special is how everything is efficiently run plus the complimentary add-ons & great service. It is how every hotel should be. Fairly under-rated hotel & should be ranked higher than what TripAdvisor suggests.

29Apr2014
Tor C, Australia - Tripadvisor

"Excellent hotel with great service"

We have stayed at The royal Plaza twice now. Our last trip was with our then seven month old baby.
The hotel staff could not have been more accommodating. As requested, a cot was ready in our room when we arrived.
The breakfasts are exceptional with a full range of Western and Asian cuisine. The staff were so helpful finding a well placed table to accommodate our stroller and brought a bowl of hot water each morning for us to warm the baby food.
We stayed on the tenth floor and wish we could remember the name of the house keeping lady there. She was so friendly and helpful, cleaning our room when we were out so as not to disturb our baby's day sleeps. 
The hotel is situated at the top end of Orchard Road, a short walk to the MTR and the shopping district. 
After our stay we realised we had left two baby books in our room. We contacted the hotel via email. The service was exceptional. The books were retrieved and stored until a friend of ours could pick them up. I'm sure they would have posted them to us had we needed them to. 
We have recommended this hotel to our family and friends. Already my mother in law and Grand mother in law have enjoyed a stay here, even though she lives not far from the hotel herself!!!
We hope to visit Singapore again at the end of September and will be sure to book this hotel.

28Apr2014
Bob T - Tripadvisor

"Two thumbs up for RP on Scotts!"

What a great hotel and I do mean it sincerely. Great in super friendly staff and great for its location. The buffet called Carousel is amazing and this place blows any buffet that I have been to out of waters. The vast number of choices drives you mad specially for its sea food buffet, WOW. Choices are endless. The hotel is a tad traditional with a touch of modernity. A pleasant music plays in the lobby which greets the guests to this enchanted land. The only negative remark that I have is the lack of a bar or a night club. The hotel was apparently purchased by Sultan of Brunei and that might be a personal choice that he has made but you can get any alcoholic drinks in the restaurant or your room I can imagine. I found Tiger beer in our mini bar and BTW, mini bar is free! Only soft drinks, beer and a few snacks. The pool area could use a little touch up but by all means it's great. The Royal Club on the 15th floor is a great way to treat yourself to a late afternoon snack plus some spirits to go along with it. It's not free and it can be added to your room for a minimal fee but you may have it as a part of your room reservation or the room type so please check with your hotel lobby staff. Overall experience is 100% positive and I will come back to RP once again if destiny takes me there once more.

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