Excellent service.I would like to commend the following staff for a job well done:
1) Rachel (Concierge)
2) Syed (Doorman)
3) Maruppen (Bell Boy)
It is worth mentioning that my husband and I particularly appreciated Syed's warmth whenever we left and arrived at the hotel.
Location and price. Great service, friendly greeting, fast check in. Great room size and bathroom, free water and mini bar great, coffee machine excellent. Fast, polite, friendly and everything was in order and ready at time of check in. Excellent stay will be back again.
The service from all the staff!As a frequent business traveler around the world, Royal Plaza on Scotts might not have the most up to date hardware but it made up with its services. Although this trip was not just for business and I am taking my one year old with me, we had a great time and everyone at the hotel helped out.
I have been staying at other hotels in Singapore in the past, this might be the one that I am going to settle on in the future.
The Royal Club floor is professionally run and maintained to the highest standards. The hotel staff are friendly and accommodating and the hotel is well positioned. It was easy to navigate and the follow up emails were professional.
The Priority check in through the Club Floor was fantastic, with a drink to greet us after a long flight and our needs were catered to to a high standard. Immaculately clean with every modern convenience we could need. The complimentary mini bar and wi-fi was an added bonus that made our stay even better.
The breakfast buffet was the best we have ever experienced. Their were multiple choices and everything was to a high standard. We chekced out through the Royal Club Lounge which was convenient.
As I was sick, we were allowed to stay in the Lounge until closer to our flight after check out which was fantastic. I can't thank Siva and his team enough for extending their hospitality when I was feeling terrible and facing a long flight home.
Please thank everybody in the Club Lounge that made an already good stay perfect. Although it cost us a little bit more to stay on the Club Floor we would definitely do the same again. Thank you to Siva and the other staff in the Club Lounge for being attentive and compassionate to our needs when I fell ill on our last day. I will defintely recommend this hotel to family and friends considering travelling to Singapore.
Non-smoking, free wifi, relatively easy to get a taxi, proximity to Orchard Road, clean and comfortable rooms. Efficient, even at 11.00 pm.
"Another great stay"
Another great stay. I have been using this hotel for years and it never fails in its service. Great location with orchard road only metres away. Staff as always very attentive. Best value in the area.
Proximity to the MRT and Orchard Road Shopping. Front staff excellent cleaning staff friendly restaurant and bar staff. Room cleaned excellently each day. All staff were very polite and courtious. Had no problems at all everything went without a hitch. As it was our first trip to Singapore I would have no hesitation in recommending the Royal Plaza it was a pleasure to stay there.
"Lovely Hotel with some nice touches"
This Hotel was really enjoyable to stay at. Well appointed rooms with very comfortable beds and bedding. Loved the extra little touches like free bottled water and mini bar but the best of all was being able to enjoy a Nespresso coffee! Home away from home. Staff always polite and helpful. The location is great as it is close to shopping on Orchard Road and numerous eating places.
Well-known brand with high service standards and positive reviews. Accessible, convenient and prompt. Professional and prompt service. The service staff ushered me to the lift lobby. Special request was delivered. Great ambience and special request was delivered. Coffee machine was easy to operate. Prompt service. I would like to commend all the RP staff who had served us during our stay to celebrate my wife's birthday. Particular mention to Marcus who served us with utmost friendliness and professionalism, and aceeded to my special request for room upgrade during check-in, and the staff who arranged a birthday cake and card to be delivered to our room. We greatly enjoyed our stay at RP.
Proximity to Orchard Rd for shopping. Greeted promptly and concierge handled my bags while I tend to check in process. Free mini fridge items.
Excellent ambience Courteous staff and well maintained rooms. Timely help courteous staff. Clean and tidy room and additives of daily needs provided. I find that my suggestion to include some south Indian dishes in the breakfast menu is implemented. I found and relished our idli in your breakfast menu. I thank you for your sensitivity. Kudos for everything. Keep it up.
location, service, food. flexible and easy for changes of booking. good service from staff at Club Lounge. complimentary drink and snack in the fridge. attentive and active of staff for taxi service, doorman, reception, concierge, restaurant.
Pleasant greeting from the staff, always smile and very helpful. Smile, helpful, nice room very tidy and clean.
Good and reasonable rates. Proximity to Orchard Rd.Greeted with smiles. Doorman/porter was very friendly and helpful. Room was satisfactory. Request for extra pillow was followed up immediately.
"Excellent hotel, great customer service"
We stayed for one night with a late checkout on 19/20 October on the fifth floor with connecting rooms. We arrived early at 9 am and lucky for us one of our rooms was available. The rooms are well appointed with comfortable beds and free mini-bar. The pool area is great and the staff were always helpful and friendly. The location is excellent if you are into shopping and is close to the MRT. Would happily stay here again.
The staff are very friendly, great service, great breakffast, close to great shopping and easy to catch the MRT. Not far to airport and very comfortable rooms. The check in staff were just so friendly and efficient and the bags were brought up to our room very quickly. The rooms were very nice and also very clean. Especially loved the free mini bar and Nespresso machine.
"A place to call home"
From check in to check out nothing could have been better. The staff have a genuine friendliness in their nature and not forced like some hotels. The rooms were beautiful and in particular the occasional chair which my wife wanted to take home. The free minibar is probably not what you expect it to be and could be a bit more generous. The breakfasts in the restaurant were some of the best we have seen. The location is excellent and lots of shopping close by.
"Excellent hotel surrounded by shopping and dining"
staff cheerfulness, politeness, proactive interest in fulfilling needs, prompt response to enquiries, help and guidance from concierge. if nitpicking - rooms could be 1m wider! location great! large shopping complexes and numerous top class eateries as well as MRT, all within 5 minutes walk most enjoyable experience. wonderful greeting, treated like royalty, staff cheerful, polite and extremely helpful (especially the newbies)
Very Impressed by the Reception We arrived on an early flight and were ushered to a waiting room where refreshments were available.We were able to wait there until our room was ready. The reception staff were very obliging (especially the "Newbie") . Good Breakfast,although I missed my bacon (non available). Close to Orchard St shopping and the MRT. Free Wifi and a quiet room was appreciated. All staff were very obliging. .......Recommended
Excellent customer service and great location. Also, all staff is extremely friendly. Great location, room spot on, all staff absolutely friendly and helpful! Everything, specially comfortable bed and pillows, coffee making facilities and of course, minibar. Excellent restaurant for both breakfast and lunch and, once again, very friendly staff. We had a short stay but really enjoyed it. We will definetly stay again!