The Concierge Mr. Ibrahim ensured we had a great holiday by organising bookings for outings and couldn't have been more helpful. The excellent breakfast was a great start to the day.
The friendliness and flexibility of the staffs, the location of the hotel is superb, the hotel room is well equipped and with a very comfortable and high quality bed, and the swimming pool and its associated facilities are excellant.
The staff are so great and very professional and very helpful in anyway they can.
Total experience was excellent. Stayed only one night but would not look anywhere else if returning to Singapore.
Central location and free internet access
Will stay there again The hotel is right in the heart of Orchard Road for a very reasonable price. Hotel was very well maintained with a very beautiful interior and lobby that you wouldnâ€™t expect from its modest front appearance. I was pleasantly surprised all around with the level of service, ease of checking in and out, and proximity to local nightlife and shopping. Will be my hotel of choice for my next stop in Singapore.
nice and convinient place to stay free internet and mini bar from my point of view,everything is good especially with free internet. The hoterl is convinient to orchard road and mrt station.
For second time in a row I have been upgraded which is always a welcome surprise. Thank you.
Keep up the excellent services. All staff, i would like to extend my greatest appreciation for making tourist believe that small island like singapore do have great services. Thank you.
(Positive) Location, free car park
we fount an exellent service, very helpful and a lovely breakfast to start the shopping day
I celebrated my anniversary at your hotel on the national day weekend and was absolutely delighted to receive an upgrade, as well as a complimentary cake, which tasted heavenly. My husband and I are already planning to spend our next special occasion at your hotel again, because we would love a repeat of our experience there. We have already spread the word to our friends, both local and overseas (as my husband is a foreigner) and we hope that you will keep up the good work and continue to impress guests. :) Thank you and we will see you soon!
The staff were efficient, friendly and did anything they could to make our stay enjoyable. We do quite a bit of traveling both in Australia and Asia and would have to say that this is the best service we have recieved in a long time. Unfortunatly we did not get the peoples names that we were involved with but would like to thank them very much. We will definately recommend your hotel to others. Thankyou, Dale and Michelle Hunter.
staff was most cooperative . good service. birthday cake sent to my room on my birthday which was a nice surprise
Was very happy with my experience at the hotel. The stay was to celbrate the birthday of my gf. Was given complimentary cake and chocolates even though my request was only read on the morning itself on a monday. Would like to thank Ms Vocel from your CRM department. Khairul Asyraf
This year we stayed for the second time at the RP. The main reason for our choice: location. Minutes to walk to Orchard Road. MRT is very near as well. Newton Circus is a 5 minutes taxi drive away. Internet is for free, so is th mini bar but the selection is rather limited (beer + some soft drinks; no snacks). The level of service is very good; the staff is friendly & helpful. We may rreturn next time again.
You responded very quickly and efficiently to any problems.
I would like to complement the service given by the employees and the hotel. Thanks a million for the free upgrade to Club Deluxe Room for our wedding anniversary. We were given a greeting card and a bottle of red wine delivered to us by two friendly female employees. Unfortunately, i did not get their names. Also, the check in/out were done by the same staff. She was efficient and competent in her work and answered our questions and requests warmly and promptly. Thanks for the Breakthrough Service, Royal Plaza. I would not hesitate to come back for another stay in the hotel.
Overall, very happy with our stay. Will stay with you again in future.
Thanks for the late check out. It made a world of difference. When I return to Singapore, Royal Plaza on Scotts is on top of my list!