The front desk staff where great and very helpfull. The lady who made the room did excellant job think her name was mala.
We arrived in Spore earlier than scheduled but your frontline staff has made the effort to ensure that we got a room eventhough we were 2 hrs earlier for check-in. That's an extra mile and gesture like this would make customers happy. We would definitely pick Royal Plaza on Scotts again in future.
I didn't see any label "halal" at the breakfast event. Perhaps it would be better if you put such label, so that your guests, especially moslem, feel secure and comfort.
I have great time staying in your hotel after renovation. Stayed there before twice, under Maria Cielito Yao's name. But better and improved in everything this time. Hope you can maintain seamless efficiency in service always. My daughter studies there, that's why have frequent travels for visits. Have appreciated our bigger room and your package promo..easy to decide when making haste booking. The staff seems efficient and courteous always. I like less passerbys in the lobby through DFS. Food is great in the Carousel, efficient Staff in there. Congratulations!
Special Rate for hotel guests who would like to dine in carousel for lunch or dinner buffet.
Coming from a service industry background and a frequent traveller, I would like to thank and congratulate the management and staff at Royal Plaza for a job well done - we enjoyed the 2 nights' stay.
In the overall, I think this hotel is good as always. Staff is friendly and helpful. I think the sound of TV in my room (#314) is not very good (unclear). I definitely choose your hotel for my next visit.
This is our second stay at the hotel and we have on both occassions been very happy with our choice.
Relatively good service, the service at the morning buffet was excellent!
on booking - can we be given choice of minibar stock since its free. i'm a muslim and prefer no beer in the fridge but replaced with soft drinks
I enjoyed my stay there and will definitely stay here in the future. There were some small issues, such as the air con being stuck on cold and full blast, but it didn't bother me that much as I just turned off the air con & it was still fine. The lift was also quite sensitive to my room card and I had to try several times, but small matters.
It has been an exceptional stay for me and my family.
I'm impress with the services provided by your Hotel.Keep it up and kudos to all of you.
We had a wonderful stay. Handy to everything, Will definatelt stay again when next in Singapore.
Everything was perfect during my stay in Royal Plaza on Scotts. Will definitely visit again when time permits.
Once again the service was excellent and we continue to stay at the Royal Plaza on Scotts when we are in Singapore. FANTASTIC !!!!!!!!!!!
thank you for a relaxing and enjoyable holiday. everything was just what we expected. All the holiday was very special. I must say a big thank you to the hotel for providing a birthday cake on my birthday it was very-very-very enjoyable. Thanks once again Trevor Schofield
rooms are very businesslike whilst hotel was full of tourist
I came with my daughter to visit, but would have appreciated more childrens' tv channel options as a good portion of our visit was spent indoors due to the rain/weather.
The receptionist was very pleasant and helpful. As this was my first stay at Royal Plaza on Scott, I was upgraded to Club Floor with free use of computer and evening cocktail at the Club Lounge (though I just ate lightly). The auto set-up to music (on the TV) in the room was a very positive feature and should be retained. The clean air (as non smoking hotel) is another positive plus point. Given a slightly more strategic location, it would be a good option to stay (instead of Hilton).