All staff knew the meaning of service and made every interaction make us feel important
Excellent is not a high enough rating for the friendliness and professionalism of the staff with whom we came in contact.
Exceelnt Custoner service and great location.Effecient and direct service.Personnel very friendly, effective and efficient. Very friendly service provided. Tidy, clean, good facilites, made up quickly! grt service in eth lounge.A fantastic stay with RP, look forward to staying with you again!
Enjoy the free wifi
Very handy locations to shoppings, business,and good affordable eating places.Comfortable accommodation. Easy access to public transport.
The effective air condition as the room was cool & the staff at the reception were always friendly & efficient.
This hotel is quite nice, located in a great area and staff was incredibly polite and helpful. My parents who usually complain, found the hotel very good, so you know its a good one. Room did not include breakfast though, so I cannot comment about it. The restaurant looked nice though.
This is without a doubt, one of the best, if not the best hotels we have stayed in. The staff provide every courtesy and exceptional service from the time you are greeted at the door to the time you leave. We were especially impressed with Maggie who looked after our room for the time we spent there. We certainly miss Maggie and wish that we could have her at our house.
quick service and clear communication to the quest.
Accessibility - The hotel is centrally located and most of the major shopping malls and foodcourts are accessible within walking distances. Good Food - Love the food at Carousel and what's more it is Halal. Excellence Service - The staff are friendly and polite. They would usually accede to their guests requests, if reasonable. Rooms - The rooms are well decorated and equipped with the latest technology, e.g. expresso machine. Non-smoking room, free internet service and mini bar are an added bonus to guests. Non-fuss room booking process. Easy to use. E-Concierge is wonderful coz guests can make their requests by just a clickaway.
wonderful Staff. Look forward to staying again
Breakfast was very good and the staff very pleasant and very helpful. Thus good tranquility and comfort in room.
i like location/rate value and good services.
after researching for 2 week for a hotel to stay close to orchard road i decided to stay in royal plaza on scotts due to its good reviews and fair price -compared to other hotels in orchard the service was top notch, the hotel is smaller compared to other hotels in orchard therefore people to help you with everything is always available location was good, not really along orchard but you got a mall on your left and right and a 24 hr starbucks and mcdonalds in front the wifi and complimentary mini bar is a super plus, you dont get that in other hoteks
Friendly and personal service from reception to bell boy. Efficient;Very comfortable. Very efficient Club lounge and service. Very friendly. Very fast attentive. Your hotel has again exceeded expectations. I was remembered from my previous trip of just under 1 year ago by the principle concerge.
Overall the hotel is fine. Location is nice, close to MRT. Staffs are nice and easy going. Mini bar is free, which is good. WIll consider next time for staying there again.
Hotel is in a good location to orchard road and all the shops on it. Prices are good, usually it includes wifi and minibar. Breakfast is also good with a wide range to cater for all.
The staff were very attentive and flexible when we needed to arrange various checkin/out arrangements. Polite and interested in each customer. The room was clean and the hotel appeared very grand for a reasonable rate. Ideal location with MRT line on the doorstep. Will definately go again.
The staff were 100% there to help with anything you need - from tours to locating facilities within the hotel etc. I was travelling alone and the reception staff were constantly looking out for me and making sure everything was ok. I would definately stay there again.
Very good service. Room was properly maintained.It was quick and prompt. Over all performance was good.