Service was impeccable right from the moment I was at the front desk for check-in. Despite being so busy, each personnel greeted us with enthusiasm and sincerity. I would like to especially highlight Najeeb and his team whom provided exceptional service during cocktail hours last night, 6 Sept 2014. They were attentive, friendly and were always willing to provide service above and beyond expectations. They noticed almost immediately when our plates or glasses were empty and constantly ensured my guest and I were comfortable. Although the room wasn't fantastic or very new, the service more than made up for these shortcomings. I would definitely consider coming back to the Royal Plaza on Scotts
The room on the premiere floor was great! We were pleasantly surprised by the free mini bar and especially love having Nespresso machine in our room! Will definitely come back based on the lovely room!
Each time we visit Singapore, I investigate a lot of hotels but always come back to RP on Scotts. Great staff, great location, easy for transport and generally a very easy stay. No outlook from most of the rooms and no bar, but otherwise just great. The Club lounge is very good
I arrived in Singapore and stayed here for 2 nights from 9 Aug- 11 Aug. I was not aware that I arrived on Singapore's National Day which is a major event for the country. The staff at the hotel gave me the best advice and information on what I could do and how I can get to the main event in Marina Sands.
The hotel room a great size and offered a free mini bar. It also provided me with all the essentials and staff were able to assist me with all my requests. The hotel is only across the road from the MRT station and there is a bus terminal in front of the hotel which makes transport around the city very easy.
I would definitely stay here again next time I return to Singapore.
"Definitely will come back !!!!!"
What a hotel?! I fell in love with it the moment I entered the lobby, lovely lobby. After a loooong flight from Oz to here through KUL, we were so pleased to arrive and find our room ready. Beds are comfortable, room is clean, nice amenties and a modern designed room. We also had the minibar for free along with my favourite nespresso machine and coffee.
Breakfast was good, however as a cheese fan I would love to see a variety of cheese in there. But the hi-tea was SUPER!!!
Staff is really friendly especially the bell boys who greet us when entering the hotel.
Location is central just in the middle of the Orchard road. Actually, I would come back to Singapore next time to enjoy a longer stay @ this hotel.
"Great location and service"
This hotel is on Scotts road walking distance to all the shopping malls on Orchard road. The hotel is very good, the staff are friendly and very helpful. The room was great, big comfortable bed, very clean, and best of all no cigarette smells! The rain shower was great way to relax after a long flight or day walking around Orchard.
A little bit expensive but it is worth it, you get what you pay for.
"Very good business hotel"
Stayed in this hotel twice in 2013 for business (it was recommended by the company I work for). It is nicely located on Orchard Road (which contains a lot of shops).
The hotel has a very good breakfast buffet (enormous selection of food from all different sort of cuisines). I also had the buffet dinner one evening where the choices were even bigger.
You can see a wide variety of business and also families staying at this hotel.
"Central location with good customer service"
It's situated right in Orchard with a few minutes walk to shopping malls. The room is clean, tidy, well equipped, comfortable beds and free mini bar. The staff possess excellent customer service and it's a pleasure to stay
"Better service than Marina Bay Sands Hotel"
So unbelievably happy with this hotel. Our flight to Singapore was changed to an earlier flight and the Royal Plaza's staff welcomed us very early and allowed my partner and myself to sit in the Royal club lounge with a free breakfast (that wasn't included in our 4 night stay). The staff made us feel comfortable until they had a room ready for us at 9.30am which was around 4.5 hours before check-in. The hotel hasn't got the 'wow' factor in its appearance, but the rooms were very comfortable and clean and to top it off the mini bar was free! Because we booked a room within the Royal Club rooms, we had access to the Royal Club Lounge throughout the stay which had complimentary afternoon tea snacks and cocktails, and better yet, offered free breakfast (which was delightful if you couldn't be bothered dealing with the busy carousel restaurant in the morning). It should be noted that the Carousel buffet is one to definitely experience, just make sure you book.
The staff knew our faces well, always greeted us and were very helpful.
Also, you cannot fault the location of this hotel. It is right off orchard road (lots and lots of shopping), and most tourist buses drop you out the front of the hotel or on the other side of the road.
It just has to be said that we stayed at Marina Bay Sands 2 nights after staying here, and honestly, we were just another number there. The hospitality experienced at the Royal Plaza on Scotts was just amazing in comparison.
From a very late checkin( after midnight) until post checkout we experienced friendly, professional, attentive, kind service. It seems everything is a pleasure for them to do for you and they go out of their ways to be helpful. We stayed in the Club rooms which were spacious, very comfortable and understated.
The breakfast had plenty of choice. Afternoon tea and cocktail hour were great. Our airport pickup was not until 6.30 pm, hours after our late checkout, but we were made feel still welcome and made comfortable.
"Value for money"
Really can't fault this hotel, location is excellent, that was the main reason we booked it however everything else was great too. Rooms are good, clean with great showers & comfy beds (slept really well) & nice to have the free mini bar.
We were on the 13th floor so had access to the Royal Club Lounge which gave us the option of having breakfast there plus complimentary afternoon tea & cocktails which we enjoyed.
Staff were friendly & helpful.
Wish we had have visited the Carousel restaurant as it has excellent reviews but didn't have time this visit, next time.....
"Value for Money!"
Fantastic location for shopping right opposite ION Mall. Very clean, modern and excellent facilities at the hotel. The staff catered for all our needs. We ate at Carousel - excellent buffet dinner comprising Seafood, Asian and Italian cuisine absolutely fantastic. On our last night we ate at the Asian Tapas Restaurant. Both restaurants at Royal Plaza on Scotts had the best food and from my experience I would say even better than some of the restaurants at Marina Bay Sands and of course even cheaper! Would recommend staying at Royal Plaza on Scotts on your way to Europe on returning from your Europe holiday it is a great hotel!
"This is the best hotel I ever stay before"
The breakfast is excellent, the room is big and tidy with free minibar, fruits and cakes, it was so surprising. Also the location is very convenient, the staffs are helpful and friendly. I will come back to stay here if I travel to Singapore again.
"Fantastic location, great staff and buffet"
Can't fault the location of the hotel. The buffet breakfast is second to none. they have great facilities if you need to check out but hang around for your flight. The pool is small but totally adequate and relaxing. No children while were there at the pool so that was awesome
"Convenient, friendly and relaxing"
I stayed at this hotel for two nights and absolutely loved it. The staff was friendly and efficient and the rooms are beautiful. I was on floor 13, a Royal Club level. The Royal Club Lounge is wonderful for breakfast, high tea and cocktails. The hotel is near several malls and a metro station with easy access to all Singapore has to offer. The rooms are clean with amazing showers, large bathrooms, cable TV and best of all, free wifi for up to four devices! The wifi is fast, too, and I was able to upload pictures quite easily. I will stay here again, for sure!
"Great location and staff"
The staff, from check in to departure, where so helpful and happy, nothing was too much trouble and we were very excited to have our room upgraded when we arrived! The room was fantastic, extremely clean and a very comfortable bed. Loved having the coffee pod machine and the mini bar that was topped up each day. Breakfast was included and it really sets you up for the day, so much to choose from. We decided to extend our check out time (at a cost) as we had a very late flight and this was organised without any issues. Would stay at Royal Plaza on Scotts again if we returned to Singapore.
"Fantastic location and service"
I stayed at this hotel in 2011 with my dad for his 78th birthday, then again in November 2013 with my dad and my partner. On both occasions we experienced excellent service, with all staff going out of their way to be friendly, helpful and knowledgable. I would highly recommend the hotel for its accommodation, facilities, location and staff
For service with a smile you cannot beat this hotel...
We were met at the door and our luggage whisked away only to re-appear within seconds of checking into our room. Checking in and out was a breeze.
From the front desk to the cleaning staff we encountered only smiles, courtesy and friendliness :-)
Our room was not huge but clean and tastefully furnished.
And a free mini bar (take note Australian hotels!) topped up every day was a bonus.
The location is perfect, just around the corner from Orchard Road.
Needless to say....we loved our stay and will be back!
"Good hotel, great location, friendly staff"
We stayed 5 nights here in July. Our average room rate was SGD235+tax per night, WIFI, a mini bar (replenished daily) and 1 adult breakfast buffet were all included in this rate. We booked 2 Deluxe interconnecting rooms (as requested, by phone), and were upgraded to Premium rooms, which was a pleasant surprise. I think the rate was very competitive compared to other same level hotels.
Our rooms were a little small (common in Singapore), but they were clean and comfortable with updated furnishings. The rooms (even numbered) were on 12th floor with close views of a residential building. But the awesome location of this hotel and it's easy access to a local public transportation made up for any room lack of a view.
All of the hotel staff (front desk, restaurant, bell hop, housekeeping, door man) we encountered were professional, attentive and friendly.
And the hotel's breakfast buffet, although expensive, was superb. The buffet offered extensive menus of Western, Asia and local fares. I highly recommend their breakfast buffet at least once if you stay at the hotel.
Overall, we enjoyed our stay at RP. This hotel has earned a top spot on our short list of choice hotels in Singapore. I would rate it 4.5/5 if I can.
"Back to RP Again"
RP service keeps getting better. It was a quick check-in and check-out. We were delightfully surprised to have been given a room on the 13th floor and spent good, quiet time at the Club Lounge for an evening cocktail (good selection of food) prior to shopping madness at Orchard Road nearby. Genuine warmth and friendliness shown by the staff. We look forward to staying at RP again during our next trip to Singapore.