Royal Plaza on Scotts
25 Scotts Road, Orchard, Singapore 228220 (View map)
100% non- smoking hotel near Orchard MRT

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26Sep2014
Dean M, Australia - Tripadvisor

"Amazing hotel! Fantastic staff and service."

We had booked a Royal Club room for our stay and arrived at the hotel about seven hours before the official check in time of 2pm. Although we couldn't be given keys to the room so early, the lady who pre-registered us very kindly asked us if we would like breakfast, or a coffee. As we had just arrived from an 8 hour flight, a coffee sounded great. We had walked past what we assumed to be the breakfast restaurant next to entrance to the hotel, however, we were personally escorted to the Royal Club on level 15. There is a separate breakfast room on the top floor for Royal Club guests, which we had not expected. The Royal Club was very spacious and comfortable and with a decent view. The choices for breakfast were numerous - offering numerous options to cover all tastes and any kind of eggs on request, as well as the eggs that were available in the hoppers. The staff in the Royal Club could not do enough to help us from the moment we sat down. Remember, this was before we had even checked in. I was very impressed. This exceptional customer service was consistent for the whole four day stay. One lady in particular, Jophen, made us very welcome every day with a big smile and asked when taking our breakfast drinks order how our previous day had been and took some time to chat. She was very pleasant and very attentive, but most importantly she was personable. If the hotel management read this, I would like to ask them to pass on our thanks to her. The other staff cannot be faulted neither, but Jophen's personable approach made her stand out to us. 

It was my birthday during our stay and without there having been any mention of it, we came back on the evening of my birthday to a delicious and beautifully iced cupcake, nicely presented in a little gift box and complete with a 'happy birthday' chocolate, birthday candle, fork and napkin - and even a birthday card! I didn't get the chance to thank the hotel for this lovely gesture, so again, if the management read this, I'd like to say thanks for this very nice touch.

The customer care here is just something else, but not to the point of being too much and over the top. The very respectable and professional approach at all times made for the most pleasant, memorable hotel stay I have had in a very long time. 

Next time we are in Singapore, we'll stay here without any doubt.

If recommend the Royal Club rooms too. There is a premium, but it's very reasonable for everything that is then included in the room rate. The rooms are not enormous, but there is plenty room for two people and they are well furnished and well equipped.

25Sep2014
Tghadi, Malaysia - Tripadvisor

"Royal Club in Royal Plaza"

Just came back from a two night stay here. I booked the Royal Club Premier rooms and it was well worth it. In fact I consider it a bargain, because by just adding a bit of money, you get a lot more, i.e breakfast, tea and evening cocktail (which includes mini buffet servings good enough for dinner). The rooms are nice too, comfortable King Sized bed which I can fall asleep within seconds. Items in the mini bar are complimentary, that's almost unheard of in most hotels in Singapore. The location is to die for; directly opposite The Grand Hyatt and just three minutes walk to ION and Wheelock Place. The only complain I have is that my room's view (Room 1502) was facing the wall of the neighbouring building, so there's nothing much to look at.

This hotel is fully HALAL and the food served at Carousel is simply superb. No wonder they won the Best Buffet in Singapore for 5 years in a row. 

The staff were also very friendly and will always try to accommodate to all your requests. I changed my bedding preference last minute, and they still managed to find me a good room even though the hotel was almost full. If you are going to book at the Royal Club room, look for Najeeb, he will be on duty in the Royal Club Lounge. A very helpful staff who I see as a good representative for Royal Plaza on Scotts.

24Sep2014
Tghadi, Malaysia - Tripadvisor

"Royal Club in Royal Plaza"

Just came back from a two night stay here. I booked the Royal Club Premier rooms and it was well worth it. In fact I consider it a bargain, because by just adding a bit of money, you get a lot more, i.e breakfast, tea and evening cocktail (which includes mini buffet servings good enough for dinner). The rooms are nice too, comfortable King Sized bed which I can fall asleep within seconds. Items in the mini bar are complimentary, that's almost unheard of in most hotels in Singapore. The location is to die for; directly opposite The Grand Hyatt and just three minutes walk to ION and Wheelock Place. The only complain I have is that my room's view (Room 1502) was facing the wall of the neighbouring building, so there's nothing much to look at.
This hotel is fully HALAL and the food served at Carousel is simply superb. No wonder they won the Best Buffet in Singapore for 5 years in a row. 
The staff were also very friendly and will always try to accommodate to all your requests. I changed my bedding preference last minute, and they still managed to find me a good room even though the hotel was almost full. If you are going to book at the Royal Club room, look for Najeeb, he will be on duty in the Royal Club Lounge. A very helpful staff who I see as a good representative for Royal Plaza on Scotts.

23Sep2014
Widjayac, Tripadvisor

"nice clean hotel at the perfect location"

we would come to Singapore every 6mths for my dad's medical check-up. time and again we would stay here. we love that it's situated in town yet not really in the middle of Orchard Rd. best area to stay in to shop. dining options are abundant too. thankful for the free mini bar :)

22Sep2014
wackjuice, Singapore - Tripadvisor

"A fantastic stay!"

I booked the Royal Club Premiere Room for my partner's birthday celebration. Check in was a breeze. Our room was on the 15th floor. The room size is small as compared to the other hotels that I have been to. Minibar is complimentary and that's a plus point! We went to the Royal Club Lounge for high tea and cocktails. Love their service. Thumbs up. The management gave a complimentary birthday cupcake as well. Ordered room service and the food was really delicious. Breakfast spread at Carousel was awesome too. If you are looking for good service and good food, this is a perfect hotel for you. Had a fantastic stay and can't wait to be back again. Thanks for the great service Royal Plaza on Scotts!

21Sep2014
Phil A, Tripadvisor

"Fantastic Hotel, Great Location"

A brief stop over before home after a 6 week European trip and wow did we make the right decision. This hotel is absolutely fantastic with staff that know how to deliver quality customer service and cannot stop trying to please you. The hotel is grand with a magnificent palatial entrance foyer, and a fantasticly lovely spacious room with everything including a free complimentary mini bar, free complimentary afternoon tea and breakfast, and free fast internet, and an extremely comfortable king sized bed. Located next to the fantastic shopping precinct of Orchard Road (for the ladies of course!) and within very close distance to the MRT railway which is so efficient and clean. A great hotel with great staff, so I would have no doubt in totally recommend this hotel to anyone who wants to pay a little bit more for a far lot more! Thank you so much for our pleasant stay!

20Sep2014
grandmama2, Australia - Tripadvisor

"Overnight stay"

This was my first stay at this hotel. I was pleasantly surprised with the friendliness and efficiency of the staff. I will stay there again if I do my stopover in Singapore. The location cannot be more central around the corner from Orchard Road.

19Sep2014
Ikram A, Brunei - Tripadvisor

"Satisfying stay and excellent service."

Had a great time at Royal Plaza on Scotts.The room is clean, tidy, well equipped, comfortable beds and free mini bar. The staff possess excellent customer service and it's a pleasure to stay. Excellent and spectacular buffet breakfast and dinner. Very enjoyable stay!

18Sep2014
Candice L, Malaysia - Tripadvisor

"Comfortable place to stay..."

Royal Plaza is my preferred hotel. The room is clean & comfortable, most importantly smoking free! I like the feather pillow, very soft & comfortable. It's at strategic location, a great place for shopping & dining.

17Sep2014
Chris L, United Kingdom - Tripadvisor

"Nice hotel"

Our first impressions of the hotel were great - we arrived at 10.30am after a long flight from London assuming that we would have to wait a while to check in. However the check in staff informed us that a room was available and allowed us to check in early - great service which continued throughout our stay.

The location is really good. Situated just off Orchard Road it is 2mins walk from a huge number of shops and restaurants. It is about a 5min walk from Orchard MRT station. There is also a cab rank just outside the hotel.

Rooms were nice and included complementary soft drinks and coffee. There is a pool and gym on one of the upper floors - the gym is small but functional.

There are limited food/drink options at the hotel (just it's award winning buffet which we didn't try). But the location meant there were plenty of options for food (we enjoyed Wild Honey just across the road and also used the Starbucks just outside the hotel).

Overall a nice, decent value hotel in a good location for exploring Singapore.

16Sep2014
Christine B, Australia - Tripadvisor

"Singapore after 30yrs"

We hadnt been to singapore for 30yrs, WOW what a difference, it was fantastic and so clean!.
We were lucky enough to get an upgrade to the club lounge which made our time even more enjoyable, the afternoon tea and evening drinks really cut down on what we had to spend elsewhere and the staff were lovely. A good place to stay.

15Sep2014
yanah_jet, Singapore - Tripadvisor

"Another Great Staycation."

Had a one night staycation over the weekend at RP on Scotts. Check-in was prompt and fast. I was being greeted with a polite and warm smile of the customer service officer. To my surprise, I was given a free upgrade from deluxe to the Royal Club Premier. (they really mean it when they say that they will try their best to accommodate on our request in their pre-check in form!)

The room is clean and spacious. The all-time free mini bar is a thumb-up. Very comfortable pillows and king-sized bed. The bathroom consist of a separate shower area and bathtub, with L'occitane toiletries. Everything was flawless but the only major problem was I couldn't get a good night sleep as the opposite room was making alot of noise, I think a group of teenagers were having a celebration from 8pm till 2am. They were laughing n talking along the corridors and fetching friends from the lobby at every hour. I was so closed to call the security but Ive decided to just let it rest. 


The breakfast spread was so good, spoilt for choices. The check- out was fast too. Overall, all staff are very friendly from front desk to housekeeper. Can' t wait for my next stay at RP, hopefully I will be able to sleep without any other guest disturbances.

14Sep2014
Rhiannon888 - Tripadvisor

"Extremely happy with stay"

Stayed 7 nights, can't fault anything. Found all staff to be very friendly, helpful and always greeted with a hello by everyone we passed. Concierge was excellent, rooms were clean. Very enjoyable stay!

13Sep2014
mallybl, Australia - Tripadvisor

"lovely hotel"

We had a lovely 8 day stay at royal plaza on scotts, our room on the 11th floor was great, free mini bar and wifi. room were spotless every day when we returned from our outings, breakfast had plenty of variety and was delicious. only wish we had tried the seafood buffet which looked amazing. thanks for a great stay . the foyer of the hotel was very decorated beautifully , very opulent.

12Sep2014
KieranMcDonough, Singapore - Tripadvisor

"Royal Plaza Pleasure"

We stayed in the Royal Plazza twice on out trip for 4 days and for 2 days later. There were no ongoing renovations when we first arrived on the 30th of July, and the hotel was in very good condition. We arrived at 10.20am so didn't expect the room to be ready, but the receptionist said to return at 11.00am and it would be ready, so we left the suitcases and bags and just walked 400 yards down the road to he ION shopping area. no problem to occupy ourselves, the room was ready when we returned at 12.00. The premiere room was spacious and clean , and the free mini bar is a nice touch. The showers are powerful, and the bathroom restocked every day. The 6th floor has the pool and gym, which were both fine. The breakfast was brilliant, such a wide choice to select from, Western and Asian. The food was very good quality and if you need anything different the staff will try hard to accommodate you. special mention to Janet who was absolutely brilliant.
On our second visit the hotel upgraded us to the Royal Club lounge rooms so we had complimentary afternoon tea, and evening cocktails which were excellent, thanks.
The location for us was brilliant as it was 5 minutes walk to the MRT at Orchard Road, but you will to to use the underpass which has work going on, but no problem. We used the MRT everyday and even used it for the visit to the Zoo, along with bus ride.
Overall the hotel was great value for an expensive city, i would definitely use the hotel again no problem.

11Sep2014
STA N, Indonesia - Tripadvisor

"Satisfying Stay"

Stayed here for 3 nights last June, during family holiday. 

I had read review that this hotel was being renovated. Luckilly, it's done already, when I arrived, so no complain about renovation going on. 

We arrived at about 11 AM, can't get into my room since check in time is 14.00. It's not a problem since I can leave my luggages in concierge and went out for a quick getaway in Sentosa. This hotel has great location, nearby MRT, restaurant, food court, shopping centre.

My son was very happy when finally we checked in later in the evening, due to it's spacious room and minibar compliments (2 bottle of orange juice, biscuits, carbonated drink & tiger beer). 

For the bathroom, the shower cubicle is separated from it's bathtub, quite spacious bathroom, with clean towels, complete bathroom amenities.

To my delights, there's also Nespresso machine with 6 capsule/day. Beautiful compliment.. I used it everyday..:D

Breakfast was excellent, so many varieties in Carousel restaurant. It has Japaneses stall, Chinese stall (love their dimsum), Indian stall, Western corner, tempting beautiful pastries, fresh salads, fruits. Carousel has received "BEST BUFFET restaurant in 5 consecuteive years" and I do think thery deserve it.

Will recommend & come back again.

In short: great location, nice staffs, great rooms, great breakfast.

10Sep2014
WaiKeen, Singapore - Tripadvisor

"One Word: Excellent !!!"

1. Location
It is located at the Scotts Road. It is just walking distance to Orchard MRT station and Orchard Road.

2. Check-in & Check-out
It was crowded especially checking-out in the morning. Apparently, the shift change happen at 7am and there is only a staff at the counter. It shall be reviewed since it is busy time in the morning.

3. Room
Although the room is small, you get what you want.

4. Food
Carosel at the hotel serve one of the best buffets in town. 

5. Lift
The life is programmed such as way that one of the lifts (four of them) always go back to the ground floor which is very convenient to the guests.

09Sep2014
Cherlyn Chia, Singapore - Feedback to Royal Plaza on Scotts

Service was impeccable right from the moment I was at the front desk for check-in. Despite being so busy, each personnel greeted us with enthusiasm and sincerity. I would like to especially highlight Najeeb and his team whom provided exceptional service during cocktail hours last night, 6 Sept 2014. They were attentive, friendly and were always willing to provide service above and beyond expectations. They noticed almost immediately when our plates or glasses were empty and constantly ensured my guest and I were comfortable. Although the room wasn't fantastic or very new, the service more than made up for these shortcomings. I would definitely consider coming back to the Royal Plaza on Scotts

08Sep2014
Agnes Chew, Australia - Feedback to Royal Plaza on Scotts

The room on the premiere floor was great! We were pleasantly surprised by the free mini bar and especially love having Nespresso machine in our room! Will definitely come back based on the lovely room! 

07Sep2014
Glennie01, Australia - Tripadvisor

"Never disappoints"

Each time we visit Singapore, I investigate a lot of hotels but always come back to RP on Scotts. Great staff, great location, easy for transport and generally a very easy stay. No outlook from most of the rooms and no bar, but otherwise just great. The Club lounge is very good

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