Great customer service catered to my needs. No long line ups, fast prompt service catered to my needs, great customer service. Very clean and spacious.
Great service, great amenities (gym, pool, internet), comfortable and new rooms. Efficient, friendly, knowledgable. New, very clean room and bathroom, robes and slippers, lots of tv channels. Great updated and clean gym equipment, working printers in office. Efficient even at 3am when we checked out.
The hospitality and the great service. I would like to extend my greatest gratitude towards RP and staff. Special thanks to Sasha for the complimentary cake and another staff, which I didn't get her name for being attentive and send me a special fruit dish as I was not feeling well upon checking in. And special thanks to Katrina for the lovely cake upon check out.. Love RP Hospitality and warmth.
Extremely nice service staff! Even the cleaners were lovely and accommodating!
Great looking front lobby.
Great location! Quick easy and simple. There was a service staff member directing and managing the queue. Mini bar, bath robes, extremely comfortable beds. Room maintenance was at a level beyond expected. E.g even my messy clothes were folded nicely! Overall was a great experience! Like to say a big thank you to all the service staff as you all far exceeded our expectations.
Location. Friendliness of the hotel employee. The air-conditioner is nice. The facilities in the room are all functional good. Internet speed is fast. Hotel provide currency exchange from Brunei to Singapore. I am happy. Well done RP.
"Great buffet breakfast"
Absolutely loved our stay here. Great location for Orchard rd shopping and trains to get around singapore. The staff were lovely and very accommodating. Hotel was clean and very well maintained. The bed was very comfy and internet worked very well.
"Royal Plaza on Scotts"
Have stayed at this hotel several times over last few years. From turning up at the hotel to leaving the hotel the staff are friendly efficient and helpful. The club lounge staff are extremely helpful. Well worthwhile having the afternoon tea and evening cocktails there. Brilliant hotel. I have turned up there, late, tired, slightly scruffy after several months in the Australian outback and still they were polite, efficient and helpful.
"Wonderful Stay, Excellent Service"
From the start, the booking process was seamless and very user-friendly. The online response I received was almost instantaneous with a quote on the pricing and amenities available. When I arrived, the information about my stay was already available and updated in their system. The room (Premiere) was meticulously clean and welcoming. A Nespresso machine with various choices of coffee cartridges was always replenished on a daily basis. Testament about the food at the Carousel Restaurant was laid by the fact that it was almost always full of patrons. What can I say? My trip was an anxious filled activity as I was discussing the marriage ceremony of one of my daughters but it was turned into a relaxed and cozy event by the accommodations and service I received from Royal Plaza on Scotts.
"What A Delight!"
Had a very pleasant one night stay. On arrival the agent escorted me to my room to complete the check-in process. But what really delighted me was when I checked-out. After completing the process at the counter I walked to the front on the hotel to catch a taxi. As I was waiting the concierge came from behind and said "Mr. xxxx, are you waiting for a taxi?". The fact that he had bothered to check with reception - or that reception had alerted him that i was leaving - was impressive.
"5th time back"
I love this hotel although there's so much going around at the moment. It's clean, tidy and everyone is so friendly. I always book the club rooms so there is no waiting for rooms or waiting in line to book in.
Stayed here for just one night. We were given an upgraded room for no extra cost. Very pleasant experience for a good price. Hotel is 200m from a metro station and seemed to be in a good location in regards to restaurants and shopping
Friendly environment, royal feel, good location, caring staff, comfortable facilities. All my requests were fulfilled. Comfortable bed, free minibar, hot water all the time. Our baggage was safely kept in the storage till evening.
RP had a strategic area near many shopping centre. Good features. Good room space. Complimentary extra breakfast especially for top up room. Thanks
Good value. Good location, Good service. Very friendly. Nice size room, Free mini bar. Enjoyed the swimming pool. Quick and easy. Would definitely come back
"Good honest staff"
We stayed at this hotel from 21-23 Dec and were very happy with the service. The location is excellent: being very close to the shopping area. The check-in and check-out process was prompt and the staff are friendly and helpful. The breakfast buffet is varied slightly daily which is a plus point for those on long stay. The service does not stop at check-out as I had accidentally left my mobile bluetooth at the room and I only realised it after being back to Malaysia. It was a bit of a long shot to check back with the hotel but I was pleasantly surprised that the device was kept in lost and found instead of being "permanently lost". It is rare to find honest employee nowadays and I would like to thank Hester Du from the housekeeping department for her honesty and integrity. I would like to also thank Ms. Sam Yapp for assisting in process to send the device back to me.
"Royal treatment and services"
This hotel had always been my favorite due to its walking distance to the Orchard shopping mecca and it's fantastic buffet spread. But I had not been able to afford the rate till recently when they graciously upgraded our stay to Suite.
My first impression of the room made me fall in love with this hotel all over again! To begin with, it's about 100m2, with a soft and comfy king-size bed. There's a bathroom and powder room with gorgeous walk-in wardrobe to play hide and seek with.
The dining counter comes complete with the usual tea and coffee making facillities and fully-loaded fridge. And to top it all, there is almost the crown jewel of the room....the Nespresso coffee-making machine with 6 capsules for your choices. And the best part is.... there are all complimentary (free of charge!!) from the hotel for the 'royal' you! Could anyone ask for more?
Wait for this, you can eat for free (again!) at the Lounge Suite at level 15 (where our room was), for breakfast ( 7am to 10am) , afternoon tea (1pm to 3pm) and evening tea ( 5.30pm to 8pm). In other words, you don't have to eat breakfast, lunch and dinner elsewhere and just use all your juices ( $$$$ ) on shopping or sightseeing!! Not reason enough to stay here?
OK...how about if I told you that you can walk to all the shopping malls on Orchard? In fact, it's so near to the malls, you can literally shop, walk back to the hotel to deposit your shopping bags and then go out again to the malls. It's really that easy and convenient.
I'm saving the best for last. The hotel had won 4 years of 'The best Buffet Restaurant' in Singapore and you've got to see the the spread to understand this. The buffet spread include fresh lobsters, fresh crabs and prawns and other unthinkable seafoods, as well as other exquisite food. Even the humble breakfast became a fair to look forward to with its Japanese, Chinese, Indian, Malay and western offerings. There is even a 'breakfast-on-the-go' corner where you can pack your drinks, fruits, croissant and others for you to take away in case you got hungry while shopping. I really believe that this is one hotel who really love to splash on food. Foods are abundant here and one can never be hungry here.
And the service? Fantastic. Courteous and professional and the check-in staff will send you to the lift. Oh..one more thing. The toileteries are L'Occtitane and for anyone who loves souvenirs...this is one souvenir worth taking home !!!
"Royal Plaza on Scott's road"
We have stayed at the Royal Plaza on Scott's road on many occasions and have found the staff to be friendly and courteous. The level of service from reception, concierge and particularly an old favourite of ours Syed. He never fails to remember us every time we visit.
My wife and I have just arrived at this hotel and from check-in until now (we are here for another 2 nights), the staff have been extremely accommodating. The room is very comfortable and spacious for two people with all that you need. We were fortunate enough to be upgraded to the Royal Club on the 14th floor so I can only speak of our experience in regard to this. The hotel is only a short stroll to Orchard Road shopping ladies and the MRT is equally as close. Fantastic breakfast in Royal Club lounge. Those that have complained about poor views may be right (ours isn't much either) but you are here to sleep basically. Viewing is for the day when you wander around. No complaints from us.....great hotel. Would recommend to anyone based on our experience. Thanks RP on Scott's.
Services, location and price. Helpful and thoughtful staff which is very important to us as guests. Thanks for having us! Great hospitality indeed!
Good service, polite and tactful. Excellent and fast. Staff are very welcome. Great. Music. Fast and smooth. All the best and great service!