Thank you. I was very impressed with the receptionist on duty at 7.30am on 24th March. My plane was delayed in Perth for 4 hours and consequently I was very tired when arriving in Singapore at your Hotel. I was able to check in earlier than 2pm and was very grateful to be able to access my room for a hot shower and sleep etc.
Best value for money I have evr encountered in satying in hotels in Singapore.
The Club Floor Personnel are very helpful and hospitable. It will be a loss if you lose them to another hotel.
I have stayed at the Royal Plaza 3 times in the past year. I have enjoyed the accomdations, friendly staff, location. They have always been very prompt, helpful, friendly.
Please include some music channels to the channel collection. Thanks!Very friendly staff.
1.i came out late at Changi Airport and the driver were not very happy.2.Waited for 30 min on lugages which caused me no dinner on arrival date where all nearby restaurants were closed.3. Checked out staff were not very friendly.
The room was pleasantly appionted and everything worked. I did not have time to use the TV, so I'm no sure about the selections. The Internet service was easy to use. I've stated there before and it seemed nicer than bvefore.
It would be great if your front office staff can be more friendly & cheerful.
We liked the nonsmoking environment, the good-smelling lobby, the clean room, free minibar and wifi, and location.We thought the prices are a little steep with all the taxes and all. Thanks!
One drawback is the design of hair dryer inside the drawer, that is much inconvenience. Be honest, it is very difficult to use, please try yourself.
i will be back again lobby should put more sitting place so that convinient especially people just arrive
Suggestion: Please speed up the process for check-inComments : Minibars are free, but in my minibar there's only 2 items left. I already called room service but they only gave us minerals water..I think, it should be more than that in minibar..?thanks
The lighting in the rooms could be improved.The gymnasium should be equipped with more cardio equipments and more dumbells.
The only suggestion i have is that during the online checking process it was not made clear to me that the taxes were not included in the final price of the room. At all stages and on my reservation confirmation there was a cost stated. Upon check out the cost was not what i had expected due to the addition of taxes. This was not a major problem i think it should be made clearer, i am sure it is written somewhere in the conditions but it just was not as clear as it maybe could be. Thanks for a good stay anyway and i have already told so many people about your lovely staff, hotel and the very good inclusions that come with every room. This is my new favourite hotel in Singapore and i will continue to stay with you. Thanks and Regards,Scott Zuber
Incorrect positioning of tea/coffee making facilityIncorrect positioning of small fridgeExcellent communication with Reception desk and Concierge StaffGood innovative service with free soft drinks. in fridgeExcellent and copious breakfast
I had a great stay, I have already recommwnded to friends, I will definately be coming back.cheers,Thavouth
I like one of the front desk officers. Her name is Karen. She is friendly and smiles a lot. She greets us by name. I also like your housekeeping staff. They are warm and friendly. Greets us when we walk pass them by the corridoor. It's the kind of greeting that you know they really meant it; not something that they force themselves to do. We were a little worried about luggage, though. Luggage was left unattended outside for a few minutes before your porter brought it inside. However, once inside, luggage was left at the side with nobody looking after it again. We noticed a few other guests were also uncomfortable about it as we noticed them constantly glancing at their luggage while they queue to check in. I was also a little surprised when I received my confirmed reservation email with my complete credit card number in the email. I thought some of the numbers should be blocked off with asterisks. Other than that, we enjoyed our stay.
Confirmation to my reservation was addressed to the wrong person and sent to me several times even after I'd alerted hotel. Even this customer satisfaction survey was addressed to the wrong person!The staff that I hold in high regard is the concierge. They were polite, quick and efficient.
i made the reservation for this hotel on the internet and the price quoted on the internet states exclusive of service charges and tax however it does not state the amount of service charge and tax. When i checked out, we discovered the extra charges were 17% on top of the room rate from the internet. I thought when I booked the room that the rate was very reasonable however, it was not so i was dissapointed as I could have got a better rate at other hotels and bigger rooms.
I didn't use internet access