I staying at Royal Plaza on Scott's for a week for work.
I can't fault anything. Reception and all staff I encountered were welcoming and polite. Check in and out were quick and painless. A late checkout was requested and provided as I had a late flight.
Buffet restaurant was good for both daily breakfast and the one time I enjoyed dinner there. Plenty of choice and all delicious.
The rooms are well appointed, with minibar and Nespresso replenished daily (complimentary). Wireless and wired inter connection in the room was fast and the connection easy. Up to four devices worked fine with 20+Mbps up and down and very low ping time.
I didn't try the pool but the small gym is clean and has modern equipment. Only two treadmills though so you may have to wait.
Well earned five stars.
We have stayed a the RP On Scotts several times now, even when it was the Holilday Inn Scotts Rd in the 80's and have never had a bad or disappointing experience. The staff are always happy to assist and are friendly and very knowledgeable. We always book a club room as this is the best value. Breakfast,afternoon tea and supper is included and the club rooms are spacious and very comfortable. Good quality fittings in the rooms and bathrooms, always clean and fresh towels, even changed through the day if they have been used. Toiletries are very good quality and the nespresso coffee machine is a bonus. Well worth the extra $$ to stay in a club room. We are going back to Singapore in May and once again staying at the RP on Scotts.
We would like to thank the staff in the Club Rooms during our stay in Singapore we received wonderful service from all of the club staff but we would like to make a special mention of Siva who went out of his way to make us feel at home.
I would like to Thank the house-keeping for finding some of my clothing items and lost and found releasing it so a taxi could convey it to me, I Thankyou all for helping me, it is just an example of the smooth operation of this Hotel 100% Great Team.
"One to remember!"
My anniversary stay at the RP was one truly to be remembered for! Everyone was friendly and professional right from the housekeeping staff all the way to the managers! Was upgraded to Royal Club Premiere when they knew I was celebrating my anniversary, that was a great touch! Dined at their award-winning restaurant for dinner and breakfast, was not dissapointed, amazing spreads and quality dishes! Thanks again to RP for making my anniversary stay a memorable one!
"Welcomed back like family... and even better than last time"
We stayed previously in November 2012 and returned again in February 2014. Many of the same staff were in the club room. They instantly recognized us and seemed genuinely pleased to see us again. We were allocated a quiet club floor room which was excellent. The club lounge provides a really friendly efficient service with reasonable buffet breakfast choices and evening drinks and food items. We were made to feel very comfortable by the attentive waiting staff. - No Singapore Slings this time - but do try one - they are better than those served in the Long Bar at Raffles!
As others have mentioned, the location is excellent: close to the subway and only 5 mins walk from Orchard Rd.
Another enjoyable visit this time - thanks to all the staff. Stay in a club floor room and you want get better service and value in Singapore
Upgraded as soon as we arrived! Everything about this hotel was amazing. There was renovation work being carried while we were there but you didn't hear a thing. Staff are very helpful and welcoming. The food and cocktails are outstanding. Location is perfect and rooms are huge and spotlessly clean.
Very well looked after. We got upgraded. The room was great thank you. Great pool. Were very helpful with our bags. A big thanks to all of your staff we had a great time. Thank you
1. Excellent breakfast buffet.
2. Very responsive staff.
3. Value for money for business travellers.Will be coming back to RP for my future biz trips.
Great location, friendly and efficient staff, high standard of rooms and special treatment we received in your Club Lounge and being mature age. Honeymooners. Friendly and efficient staff, who know their lob and had good overall knowledge of the premises.
Room well appointed and everything of a very high standard and quality. Quality of food and service and assistance by front office staff with internet and making further booking and checking ins to other locations on line. Quick, positive, knowledge and attending to our requests in a very quick ad efficient manner. We really enjoyed our say and the experience at your Hotel the R.P. Our experience was that all staff had a very good overall knowledge and reacted to any requests in a very warm and calm manner. We would definitely recommend others to stay at your Hotel the R.P.
Excellent staff, food, ambiense, rooms and general decor. Excellent email and text confirmations. On-line deals, Ease of booking, pay at end of stay. Helpful Reception and other staff. Got room requested. Good Internet service room near reception. Fast and efficient
Clean and very comfortable. Friendly staff. Spacious,refreshments, very comfy bed, pleasant bathroom. Fantastic breakfast. Thank you. We really enjoyed staying with you.
"Friendly staff and perfect location"
The doorman and the lobby ambassador in the lobby area were very helpful and friendly. Once we entered the hotel, we felt their genuine happiness in greeting us.. Location of the hotel is perfect, near mrt , bus stop in front of the hotel, and just walking distance to orchard.
"10 star hotel"
From checking in to checking out, the staff of this hotel were extremely friendly and accommodating. The hotel itself is 10 star! Absolutely luxurious, clean and spacious. Easy access to Orchard Rd and never had to wait for a taxi. Excellent housekeeping service, every morning we were greeted with a good morning and big smiles. Rooms were extremely comfortable and quiet. Breakfast was amazing, whatever you wanted. We have stayed in a lot of hotels in Singapore but feel we hit the jackpot with this one!
"Superb Location & Hotel”
Stayed between 14th-16th March 2014. 5 minutes walk to the Orchard area. Clean room. Extremely high speed internet access. Staff very friendly. Excellent buffet breakfast. Free mini bar and nespresso coffee is a plus, too.
"Great shopping location, nice clean room & great foods.
Always happy staying in this hotel. Great location for shopping & dining area. Not far to airport or casino. Convenient to go anywhere. Nothing to complaint about this hotel. No location problem for taxi.
"Great Hotel & Service"
Great hotel near Orchard Road, MRT, Bus Stop just out the front supermarket just down the road 5 minute walk. Staff very friendly and helpful in all ways. Would definetly stay here again and would recommend to friends, family.
"Fantastic Hotel & Location"
Stayed between 4th - 10th March 2014 / Room : Premier floor 14
Hotel in ideal location for the shopper who wants big names 5 min walk Orchard Road
Room clean well laid out with excellent housekeeping service
My partner celebrated her birthday while at the hotel, and the staff were fantastic at arranging a small birthday song and cupcake for breakfast which she was overwhelmed with big thanks to the hotel waiting staff for making her day special :)
Food at the hotel is amazing breakfast choices so many !
The porters that worked hard at opening doors carrying cases and helping people in taxis and out again with the whistle master in control made it feel you are a valued customer, even with a small outside development going on.
Concierge always available to help with all matters at any time.
Reception staff smart and helpful
This hotel has made us smile and enjoy our time spent in Singapore Thank You
"The end to a beautiful holiday"
To end our holiday with a 2 day stop-over in Singapore was made all the better for staying at a beautiful hotel like the Royal Plaza on Scots. After spending the day sight seeding and doing lots of walking it was just wonderful to come back to the hotel and relax completely.
"Amazing staff and great accessibility around town!"
On service :
The staff is amazing. Everywhere I go I am greeted with a friendly smile from the front door (I remember meeting an extraordinary and lovely man named Syed at the door and he was such a lovely being and helpful man as he showed us directions), to the front desk even right up to housekeeping! A very rare experience in Singapore (and pardon me ... because I primarily appear Asian and I usually feel some form of discrimination in other leading hotels).
The hotel room : Premier Room
Having travelled all the way from KL by road, the room is such a comfort. Great amenities, comfortable setting and having travelled with a toddler this is quite a relief (thermos, hairdryer, iron, complimentary minibar and prepared with proper mugs for your hot drinks.. not those itty bitty cups ...)
"Absolutely a hotel to come back next time"
We stayed here for 2 nights only, during a weekend. Taxi from Changi only cost SGD20, which was crazy cheap...and you are right at the door step of Orchard Road! We arrived super early on a Saturday morning (just before 8am), so were very surprised to be given a room straight away. It just got better from there. We were on the same floor with the pool/gym, which was handy. The room was very spacious, well laid out, and the twin beds were very comfortable. My son stayed with us for free and we had plenty of room for the 3 of us. I would think it's not necessary to add an extra bed, as the twin beds are quite big on their own (bigger than king single, more like a double). We only booked a superior room (the cheapest type), but I am most happy with it - I am sure the more expensive ones are great, but even the superior one is already quite a bit superior than others! I said this as last year we stayed in another hotel (Wangz, also highly rated on TA), but I would definitely want to come back to Royal Plaza while I won't for Wangz...
Staff had been excellent during our stay. Always polite and eager to help, but not intruding. Buffet was pretty good (only tried the breakfast). Room was extremely quiet - even though we were just off Orchard, we couldn't hear any street/next door neighbour noise. The room's furnishing was also of very high standard, looks new and good quality. We didn't really use the minibar but it was certainly nice to have that. Free wifi was fast. Local calls were free. Then there's the awesome location - it was pretty much just opposite ION, the massive shopping mall that has all sorts of brands, great selection of restaurants and good foodcourt. MRT was 2 minutes' walk. All of us were really impressed with the hotel and have decided that this would be our choice of hotel for any future trips to Singapore.