"Amazing staff and great accessibility around town!"
On service :
The staff is amazing. Everywhere I go I am greeted with a friendly smile from the front door (I remember meeting an extraordinary and lovely man named Syed at the door and he was such a lovely being and helpful man as he showed us directions), to the front desk even right up to housekeeping! A very rare experience in Singapore (and pardon me ... because I primarily appear Asian and I usually feel some form of discrimination in other leading hotels).
The hotel room : Premier Room
Having travelled all the way from KL by road, the room is such a comfort. Great amenities, comfortable setting and having travelled with a toddler this is quite a relief (thermos, hairdryer, iron, complimentary minibar and prepared with proper mugs for your hot drinks.. not those itty bitty cups ...)
"Absolutely a hotel to come back next time"
We stayed here for 2 nights only, during a weekend. Taxi from Changi only cost SGD20, which was crazy cheap...and you are right at the door step of Orchard Road! We arrived super early on a Saturday morning (just before 8am), so were very surprised to be given a room straight away. It just got better from there. We were on the same floor with the pool/gym, which was handy. The room was very spacious, well laid out, and the twin beds were very comfortable. My son stayed with us for free and we had plenty of room for the 3 of us. I would think it's not necessary to add an extra bed, as the twin beds are quite big on their own (bigger than king single, more like a double). We only booked a superior room (the cheapest type), but I am most happy with it - I am sure the more expensive ones are great, but even the superior one is already quite a bit superior than others! I said this as last year we stayed in another hotel (Wangz, also highly rated on TA), but I would definitely want to come back to Royal Plaza while I won't for Wangz...
Staff had been excellent during our stay. Always polite and eager to help, but not intruding. Buffet was pretty good (only tried the breakfast). Room was extremely quiet - even though we were just off Orchard, we couldn't hear any street/next door neighbour noise. The room's furnishing was also of very high standard, looks new and good quality. We didn't really use the minibar but it was certainly nice to have that. Free wifi was fast. Local calls were free. Then there's the awesome location - it was pretty much just opposite ION, the massive shopping mall that has all sorts of brands, great selection of restaurants and good foodcourt. MRT was 2 minutes' walk. All of us were really impressed with the hotel and have decided that this would be our choice of hotel for any future trips to Singapore.
"location location location"
Stayed for a night but with early check-in of 9 am we appreciated it so much. After a long travel we got to rest immediately and energized ourselves quickly due to early check-in and start our lunch meeting. The mini bar was great and most of all the coffee fantastic!
I have been staying in this hotel whenever I am on business trip to Singapore. The main reason is because of the services provided and the free mini bar concept where it really give a peace of mind when you are tired and just feel like stay-in to have small bite of food before heading on bed. This is a very thoughtful "business concept" - fast and easy!
Even if you would like to eat out- the location itself allow you to explore any kind of foods that you can think of.
Highly recommended but just a small note to the hotel management that it's time to refurnish the room.
Spacious room though a bit outdated, great service, excellent staffs (bravo to that!) great food, amazing washroom, complimentary espresso machine in the room, complimentary drinks and the snacks in the fridge, very good location, comfortable bed, luxurious hotel. I give it a 5 star!
I was very pleasantly surprised with the hotel - ask for a "nice room" if you can - I had a premium room and it was lovely with a bath, shower and a window between the bathroom and bedroom area to let in the light. The gymnasium is very small so avoid peak hour (between 6 - 7 in the morning) - nice pool area.
I only stayed for one night, but this hotel provided everything I needed and more. The free mini bar is a delight, as is the excellent coffee making facilities in the room. It continued to the breakfast buffet which was generous and delicious.
Finally, my check-out experience was the best I've ever had anywhere. I traveled with goods that needed refrigeration, so the concierge managed to store those goods for me during the day. They even offered to freeze the cooler elements as well. Outstanding!
"I've stayed at RP since I was teenage and now I'm in my 30s...I think that said it all :))"
For us this is our home, beside the location, the friendliness of the staff is superb, the food was amazing, and since it's a smoke free, it's even better.
And for my Moslem family, their food is all halal.
We have just stayed at the Royal Plaza for 9 days and had the most wonderful time. From the start of our stay the staff we efficient, polite absolutely first class at all times, special thanks go to the concierge's who we absolutely brilliant, we were with my mum who had mobility problems but they we so helpful and courteous every time.
Room was lovely, power shower is the best I have ever tried it was a pleasure to have a shower. Mini bar refreshed and cleaned to a high standard every day.
We spent a little time around the swimming pool which was great too, my only criticism is that the sunbeds were a little hard.
We even used Moshe the on site hairdressers which had not been advertised but was excellent, again the staff were fabulous. Not many people seemed to realise it was there, I would suggest you mention to guests the hairdressers as I am sure more people would love to have their hair done whilst in Singapore especially after a long journey.
Singapore is an absolutely fabulous place to spend a holiday an I would recommend it to everyone. We spent a lot of time sight seeing and everywhere we went were made to feel welcome and special.
Thanks to everyone at the Royal Plaza for a wonderful stay.
"Outstanding in many ways, one of the best hotels I have had the pleasure to stay in."
Staff went out of their way to be helpful and friendly. I will certainly consider staying there again. It certain wasn't the cheapest hotel I've been in but felt the value that was offered easily balanced the e pence. Lets face it, nothing is inexpensive in Singapore anyway.
"Clean and comfortable"
Clean and comfortable hotel with great inclusions such as the free mini bar. Stayed in a premiere room. As we had requested a baby cot, we were allocated a corner room with prior arrangement to allow is a little extra space. Quiet room allowed us to have a peaceful nights sleep. Great location for shopping and access to the MRT. Buffet breakfast was varied and plentiful.
"A nice hotel in Singapore"
A very nice hotel in Singapore, good location, friendly staff, nice room and a super breakfast. I allways stay here when I am on business in Singapore. I like when the staff remember you used the hotel earlier, they do at this hotel
"Good hotel for a business trip"
The hotel is well located, the staff excellent. Remembering my name made me feel i was a valued guest. Great breakfast! Good room, clean and tidy. I was able to check in quickly and same checking out. Front of hotel a little congested due to building work but it was not a problem or any inconvenience.
"Look beyond the exterior"
Despite the hotel is still undergoing renovation at the front facade, I still give it a 5 star rating! When we arrive by taxi, the concierge welcomed us with a smile and were quick in sorting out our luggages, as we were occupied with 2 kids below 5 years old.
Check-in process was swift and the front counter staffs were friendly and helpful. We stayed at Room 839, overlooking the carpark, but the view didn't bother us. The extra perks of staying in Royal Plaza (as you have known by now) are the complimentary mini bar and Nespresso coffee. The room was spacious enough with LCD TV, hair dryer, bath robes, safe, kettle and baby cot as requested.
Toilet was well maintained with toiletries consisting toothbrushes as well.
Breakfast spread was superb. Lots of healthy variety to choose from from Western to Chinese and Japanese as well. Love the extensive choices of fruits, perk up my mornings!
We chose this hotel based on the location, walking distance to Orchard Road shopping and dining area as well as the good promotion they are currently running. However, we felt we gain more in return with the high level of service from the staffs. We can see that the staffs are truly happy working in Royal Plaza, thus giving their level best to the patrons of the hotel.
"Perfect stay with great value"
We didn't rate the hotel 5* , because the place was under renovation and the pool area was rather poor for a Singapore 5* hotel. However, the hotel is highly recommendable, because of its location 1 block away from Orchard Road and Orchard MTR Station, famous for its wonderful shopping and dining options. We also loved the super buffet. Breakfast, lunch and dinner there are delightful and have plenty of variety , such as , western, oriental and Indian foods. The room was big enough for our needs and had amenities, such as tooth brushes, L'Occitane products and everything else one can expect from a world class 5* hotel. Mini bar in the room was free and was replenished every day. The Royal Club Lounge on the 15th floor offered wonderful food and the staff was very attentive and went out of their way to make us feel at home. The hotel is outstanding value for the rate charged .
"Even more impressed second time round"
Chose to stay here again at Royal plaza on Scott and was not disappointed. Customer service was excellent from room service to doorman, every one of them always have a smile on their face & was very helpful!
Buffet breakfast was awesome but not as great during the weekend when the usual staff are off. Get in early to avoid the queue.
Staff were truly amazing. Friendly, helpful, welcoming, professional: there's a really great "can do" attitude. Business centre - free printing, coffee, envelopes, posting stuff for me. It all nakes a huge difference when you're away from the familiar places and routines. Complimentary mini bar was a really great thing to have. Pool was great. Only outdoor part of the hotel. Open 24/7. So it was never too early or too late for a dip in the pool. When working silly hours this was a huge boon. Breakfast was amazing. Ten or more different stations. Fruit / English /German / Indian / Malay / Chinese / breads / waffles / pancakes / pastries, and more. More to discover every day. I stayed for a fortnight and it was as great on the final morning as the first one.
The location is excellent for business and retail. It isn't by the waterfront nor in a "traditional" area. It's very very good for what it is.
"Nice hotel, perfect location"
This hotel is fine with regard to rooms and food, just fine. The concierge is great (he arranged everything we needed and even corrected services from a tour-operator who was not doing it's job). The location is perfect for shopping as this hotel is on the corner of the main shopping area.
"One of the best 5 stars hotel right in downtown of Singapore"
The hotel has superb and excellent service from the beginning. When i was arriving in Singapore with my wife, we just headed down directly to this hotel. From the beginning, the concierge was really showing good reaction by unloading our luggages from the taxi and gave us the small paper tag which means they had taken care of stuffs. When we did a check in around 11am, the reception also responded quickly without letting us know to queue for long time even though they mentioned that the room had not been ready yet but they gave us approximate time when we should go back to hotel.
They explained we had complementary breakfast in morning, complementary to consume all drinks and cookies in fridge with being replenished everyday, and many other benefits for every room they have. We are really happy with this kind of service, and we could say this is an A++ service.
The room itself is comfort even tough the furnitures were old rather than other 5 stars hotel. The only drawbacks that i could find were the wardrobe's door was dislocated from its position and it was hard at the beginning to find hairdryer since they put it under one of drawers in writing desk (not really understand why it was located here).
So, definitely this is one of the best hotel in town and very good service they provide. Probably the best idea is to improve the sofa seats in the lobby which not really comfort to sit though.
"First time hitea at Carousel"
24 February me and my wife come for hitea, I would like to thanks about one staff kitchen name Nelson. I see a lot people to taking about food chicken sawarma and see 4people customer no idea how to do the food about the sawarma and Chef Nelson was very passion and helping of them, for the next customer is me and he very helpful doing two for me and my wife too. He very good staff and he always keeping Smiling. Good Job Chef Nelson.