Have questions about booking online? Get them answered in our list of frequently asked questions below. If you encounter further issues that need our assistance, please contact us directly at 65 6737 7966 or firstname.lastname@example.org
Do I get the best rate when I book online?
Is my reservation confirmed when I book online?
Will my contact details be used for other purposes?
Can I cancel my reservation?
Can I modify my reservation?
I wish to book for more than 1 year in advance.What should I do?
I am making a reservation for someone else. I do not have his/her full details. What should I do?
Travelling in group or family
I am doing a search for 3 adults. Why do I see only limited room types?
I am travelling with a child. What is the hotel child policy?
I wish to book multiple rooms. What should I do?
I wish to book multiple rooms with meeting space. What should I do?
After booking online
When you book direct with us, you are getting the lowest price for your reservation under our best rate guarantee promise! Click here for more information.
All reservations booked online are confirmed and you will receive instant email confirmation. If you can book it, we will honor it!
Your contact details will be in the safekeeping of the hotel and we will not share your details with any third party.
Book now and make up your mind later. Most of our rooms and promotions have a 24 hour cancellation term. Instant cancellation is available here. Refer to the terms & conditions in your confirmation for more details.
Book now and make up your mind later. You can modify your reservation up to 24 hours prior your arrival date for most of our rooms and promotions. To modify your reservation, click here. Refer to the terms & conditions in your confirmation for more details.
Please contact us directly
You can indicate a ‘.’ in the address field and provide us with the required information at a later date.
We do not take any online payment at www.royalplaza.com.sg/id. Payment will only be required upon arrival. For prepayment, please contact us directly
We accept payment by cash on arrival or by major credit cards: VISA, MasterCard, AMEX, Diners, or JCB or China Union Pay.
Rates displayed online are subject to 10% service charge, and thereafter 7% government taxes. (Rates on our mobile booking engine are inclusive of taxes)There are no extra hidden or booking fees when you book online with us.Price breakdown and total price chargeable are also fully stated in confirmation email.
Your reservation details will be encrypted and sent to us via a secured communication channel that has been certified by Thawte, a leading global Certification Authority. Click here for more information.
Access code is for our preferred partners with contracted rates to book online. If you wish to apply for an access code, please contact us directly.
Only selected room types are able to accommodate 3 adults due to room size configuration.
Children under 12 years of age can stay in the same room with existing bedding free of charge. Extra bed arrangement will be at S$70.00 subject to taxes per night. Each room can take in a maximum of one additional child.
We allow multiple rooms to be booked simultaneously and booking of different room types within one booking for your convenience. (Feature is not available on our mobile booking engine)
Please fill up the form here and we will contact you shortly.
Let us know what we can do for you. You may indicate any special requests in our ‘comments’ field when making your reservation. Alternatively, you may fill up the form here.
You may purchase any optional services you need during your stay online when making your reservation.
Instant confirmation letter is generated and sent to the email address entered. You may wish to check your junk mail. Alternatively, you can also opt for additional confirmation to be sent via SMS with no extra charges. (SMS service is not available on our mobile booking engine)
We are fully booked for the selected date or you may have selected more than 4 persons in your search criteria. We are only able to accommodate maximum 4 persons in one room. You are strongly recommended to book 2 rooms if you are travelling with more than 4 persons.
You have entered an invalid access code. Kindly contact us directly to get a new access code.
Instant modification is available here.
After you make a modification to your reservation, you will be provided a new confirmation code as your previous reservation will be cancelled.