Firstly, Suggestion on improving the housekeeping check list. The used glasses/mugs should be removed from the room daily. Last time, the mugs were not washed or changed after the room was made up. Secondly, although the bed sheet was requested not to be changed, please at least smooth and tidy up the bed sheet otherwise, we'd rather to choose the option of changing the bed sheet which is not environmental friendly.Besides that, my experience staying in royal plaza was a memorable one.
I have problem using the 110 V outlet (plug) - cannot plug in
Great to have a non smoking hotel
My Gosh, what a great hotel you guys have. Please keep up the great service, attention to detail and price. I stayed at the Carlton Hotel for (3) days after staying there and it is no comparison to your hotel.
The lighting in the room is very poor for a 5 star hotel, simply inadequate. No bedside/night lights and table area also poorly lighted. Generally room space is very tight but I do not suppose anything can be done!
Every day i had to ask for the minibar to be filled up. Should be done automatically.
Your door man (older gentleman with the hat) is terrific. Always makes me feel at home. Desk staff is also very professional and quick to smile! These things help when you are arriving and quite road weary.Workout room needs upgrade badly.
could you please see if either triple rooms could become available or doubles in the club section, as this is likely to decide many customers chance of rebooking in your excellent hotel or going to another in the neighbourhood
Vary the food selections for the dinner buffet so that there are different choices every night.
Upon entering the room, the duvet were not replace prior to our entry as it was lightly soiled, and upon informing to the staff, they were very efficient to my request of changing the bed.
we were frequent guests in the "old" Holiday Inn in the eighties. nice to be back again!
I will make the same comments that I make every month, as I am always hopeful taht you will take one or two of them up:-Change the music on channel one of the TV, it is very boring and it has been on there for over a year.Update the room service menu or at least offer a diiferant menu to repeat clients, such as myself.Mend the broken running machine inthe gym, the ones by the TV does not incline and has not done so for two years.Add a channel to the TV system that would allow clients to pay for films to watch as the current HBO and Star World is very, very repetative.
There was only one issue with the complimentary minibar which we didnt get to use as the fridge didnt appear to be working throughout our visit. We had a member of housekeeping up as we mentioned it on checkin. The advice was to wait and let it cool, but by the time we checked again it was more than halway through our stay and it wasnt worth mentioning. Not a big problem. generally a good stay. food at breakfast was excellent, great staff and service. also liked the Heat bar upstairs - wish we'd spent more time there.
When in Singapore I always stay at RP except when you have no rooms.
It'll be more wonderful if you give special facility for members, such as free breakfast, discount rate etc.Thanks.
Great shower in the bathroom!
I have spoken to the General Manager on my last visit on that day (26th Dec 2007) and I think there's no need for me to repeat the story all over again. I hope that the hotel management ensure that all staff improve their social communication especially towards the guests. I hope that my incident with the security guard ( which i later found out) will not happen again. I had suffer losses ( Baby carrier and baby's black bag left in the taxi) as a result of the security's impatience and rudeness towards the taxi driver and myself.Our family is a very loyal guests and this is one big dissapointment to us.
The price of the breakfast was a comlete joke, otherwise we had a wonderful stay.
Receptionist need to clarify the use of the mini bar. The receptionist told me during my check-in that it was free. But checked the bill I was charged for it.
Loved the location of the hotel. Great band playing in Heat Lounge. Would prefer that the restaurant had an a la carte menu available at all times rather than buffet. We did not eat at the restaurant during our stay.