When I checked in I asked that the breakfast buffet (25 SGD per day) be removed from my reservation. The Lady at check-in seemed annoyed that I asked her to make this change and only discounted the room by 20 (SGD). This poor service is not in keeping with my overall experience during my several stays over the last 12 months. I will still return to your hotel and recommend it to friends and colleagues.
I had to stay one extra night since I got the flu and could not fly home.Booking an extra night was a bit strange since I could not book direct with reception ,but had to book via internet.
I have stayed at RP two to three times a year for the past several years. It would be nice to have some type of "Loyalty" program or upgrade program for returning customers.thank you,david byck
Your Tariffs have increased substantially over the past year!!!
I travelled extensively to SE Asia. I pleasantly surprise to find a "hidden gem". Royal Plaza is exeptional. No nonsense internet access and mini bar pricing. The internet access speed is great. The room and bathroom is spotless. The housekeeping service to make the room up is very timely and swift.Keep up the good job!
Access charges for MCI, Sprint, etc phone card access seems excessive and kind of cheesey. Your staff is excellent.... friendly, helpful, well trained.
I realise that the location of the hotel pushes prices up, but I have to say that the price of the restaurant buffet breakfast is, at over S$30 over the top. The price of a pint of Tiger (brewed in Singapore) at the bar is also excessive. Both of these services are important to the average guest, I would suggest, and I cannot believe that could not be substantially cheaper - and still profitable to the hotel. Having seen the price of a pint away from Orchard road only confirms my view. Both venues are very handy, but I used them only once over my stay, rather than every day. Other than that I enjoyed my time with you and will likely be back.This form demands an answer on internet access - I did not use it but had to put in an answer.....
subscribe to football channel please! thanks
I hope next time we will be enjoying a musical TV channel and a Russian-language TV channel. Thank you for excellent service!
1) Staff could not find my Expedia reservation2) Staff over-charged my credit card on check out resulting in a long crediting process3) GYM facilities are inadequate for this caliber of Hotel. Perhaps a better arrangement with an outside gym would be aceptable.
For 230 S$ the breakfast should have been included in the package.
more teabags in room please
Plus mauvaise expÃƒÂ©rience d'un soi disant 5 ÃƒÂ©toiles en Asie. Hotel Ãƒ fuir : qualitÃƒÂ© de la nourriture mÃƒÂ©diocre, aucun service Ãƒ la piscine, le service de landry incapable de livrer les vÃƒÂªtements dans la bonne chambre, un de nos amis qui se retrouve dans une chambre "boite de nuit"... Des points positifs cependant : le personnel d'ÃƒÂ©tage fort aimable et compÃƒÂ©tent mais insuffisant pour rattraper un management gÃƒÂ©nÃƒÂ©ral digne d'un hotel de seconde zone.
I was disappointed to find that breakfast wasn't included given the cost of the room, especially when my colleagues who booked around the same time had breakfast included in their room rate.
hELLO, I have been staying at your hotel for at least 6 years. keep up the good work
The bed in our room was suppose to be a king size BUT found out it was a two bed joined together as one bed and not really comfortable because you can feel the gap in the middle of the bed!
As i stay practically every month , you have not offered me a special rate, even though i have requested.Mr goh chow yang , your guest relation officer promised me he will do needful.He is a good manager.
Staff is always very friendly and accomodating. I look forward to my next visit.
Loved the Royal Plaza -- it was recommended to me, and I will definitely recommend it to other travelers to Singapore.
Had a very comfortable stay. The inclusion of internet facilities and mini bar in room is very good.