The head of Housekeeping who was on duty on that day she was very good and effciency, I left my pair of earing in the room and she called me back within 30 mins she found my earing, her service was excellent!!
We chose this hotel based on location, value for money, excellent amenities, and overall knowledge of service levels having stayed before. (long ago). Excellent service by all staff, always a smile, superb ever changing free breakfast buffet satisfying all our tastes, free minibar top up with even daily free Tiger beer and free fast internet service. All this at an excellent room rate. Will definately stay at Royal Plaza on Scotts again next visit. 5 stars all the way.
Breakfast ending at 10 am is a little early in my opinion. We were there on our first day at 09:59 am to find out that the breakfast would end in 1 min. Staffs were very nice though to show us to a table nevertheless but the food was already a little cold and not much variety left. Would be great if clearer indication of the buffet time is present (such as being placed in the room guest info folder or mentioned by counter staff upon check in) as well. All in all, we are happy with our stay at RP. Thank you.
Good central location. Easy to get a taxi. Beautiful foyer
breakfast was very good. Convenient location. Staff very helpful. Room was quiet.
Well done ! I am impressed with the wonderful services. Just a suggestion - try to enlarge the swimming pool if you can in the near future. It is too small and crowded when only a few people are swimming.
Overall good .
Very good and positive support from concierge
great buffet breakfast
I must say your service is truly excellent.
Keep up the good work! I was surprise that I would be upgraded. Well done! This makes it value for money and keeps customers returning. =)
Great hotel,,,great location,,great breakfasts,great staff
My stayed at the Royal Plaza was excellent. Everyone was so friendly and the adorable ladies at the Royal Club was so helpful and always with a smile. Concierge was helpful too, as i wanted to changed my flight but earlier flights was fully booked. I am now recommending my office mate to stay there. Kindly please make reservation per below. ( official business trip)
I particularly like to stay on the club floors. The hotel staff is very friendly and helpful. The service is more than correct. The location is very convenient and central.
I have always enjoyed staying in this hotel. Even though I checked in at 1am and woke up at 7:30am I felt relaxed. The room was really good, the breakfast, particularly the coffee, was very good. The staff were so helpful and friendly and smiling. A great place to stay. The fine for smoking in the hotel is a terrific idea and should be adopted by all hotels. All in all a terrific hotel
This is what I would call a "WOW" hotel!! From the moment you walk into the foyer the holiday begins! Checkin was quick, room was great! We received a Congratulations Cake for our honeymoon also which was really really nice!! And Big!! Thank you so much! The location is perfect!! Orchard Road is right outside...so many malls...the MRT station on Orchard is across the road also...but why use the MRT when the Taxis are so cheap!! The restuarant is amazing!! Give yourself heaps of time as there is so much choice and you dont want to leave before trying them all!! Gym was state of the art and pool was good. Overall the Hotel was perfect!! Set such a great standard!! I will not fault it at all!!
Had a great check in very spacious and clean rooms .great shower. and good breakfast buffet
Its my second time to stay at the RP and we are very satisfied with everything. Though it was the busiest time of the year, we were able to check out late. Thank you RP for giving us the best accommodation! We will definitely be there again!
Friendly, efficient staff and great city location. Well appointed rooms with free internet and free limited mini bar. In house restaurants were of excellent standard