I celebrated my anniversary at your hotel on the national day weekend and was absolutely delighted to receive an upgrade, as well as a complimentary cake, which tasted heavenly. My husband and I are already planning to spend our next special occasion at your hotel again, because we would love a repeat of our experience there. We have already spread the word to our friends, both local and overseas (as my husband is a foreigner) and we hope that you will keep up the good work and continue to impress guests. :) Thank you and we will see you soon!
The staff were efficient, friendly and did anything they could to make our stay enjoyable. We do quite a bit of traveling both in Australia and Asia and would have to say that this is the best service we have recieved in a long time. Unfortunatly we did not get the peoples names that we were involved with but would like to thank them very much. We will definately recommend your hotel to others. Thankyou, Dale and Michelle Hunter.
staff was most cooperative . good service. birthday cake sent to my room on my birthday which was a nice surprise
Was very happy with my experience at the hotel. The stay was to celbrate the birthday of my gf. Was given complimentary cake and chocolates even though my request was only read on the morning itself on a monday. Would like to thank Ms Vocel from your CRM department. Khairul Asyraf
This year we stayed for the second time at the RP. The main reason for our choice: location. Minutes to walk to Orchard Road. MRT is very near as well. Newton Circus is a 5 minutes taxi drive away. Internet is for free, so is th mini bar but the selection is rather limited (beer + some soft drinks; no snacks). The level of service is very good; the staff is friendly & helpful. We may rreturn next time again.
You responded very quickly and efficiently to any problems.
I would like to complement the service given by the employees and the hotel. Thanks a million for the free upgrade to Club Deluxe Room for our wedding anniversary. We were given a greeting card and a bottle of red wine delivered to us by two friendly female employees. Unfortunately, i did not get their names. Also, the check in/out were done by the same staff. She was efficient and competent in her work and answered our questions and requests warmly and promptly. Thanks for the Breakthrough Service, Royal Plaza. I would not hesitate to come back for another stay in the hotel.
Overall, very happy with our stay. Will stay with you again in future.
Thanks for the late check out. It made a world of difference. When I return to Singapore, Royal Plaza on Scotts is on top of my list!
Location is ideal for shopping! Nice clean hotel in a good location of city center for cinemas and shopping! Recently renovated bathrooms which were nice! You can have extended checkout at SGD$25 per hour which was useful as our flight was at night.(and they gave us two hours free use) . Happy with it!
good location,helpful staffs and free minibar,,I would stay RP again if I visit SG again:)
As always the hotel continues to maintain it's wonderful reputation for excellence. I look forward to my next stay and to seeing the refurbished rooms.
A great hotel with a 100% no smoking policy. Great position, great rooms, helpful staff. good breakfast included in our reservation (Asian, European and American choices). This is the second time we have stayed here on the way back from a trip to Europe and it is a really good place to overcome the jetlag as well as get a bit of shopping done." ABBOTT, Kim, Australia â€“ ARC July
the stay at royal plaza was enjoyable the location was convieniant to everything that we needed, the staff were very friendly and helpful and i wouldn't hesitate to stay there again.
Nearest to shopping complex. Services and facilities are satisfactorily and upto my expection.
Nicely located on Scotts Rd - Great location for shopping, walking and even just feel the air of big city. Elegant and spacious lobby and staffs are very nice and kind. Room was modern and clean atmosphere. Free mini bar (water and soft drinks) and free wi-fi which are unusual for Singapore hotel. Two thumbs up!! Air conditioning is not too cold and not noisy, again, unusual for Singapore hotel. Elevator was quick and didn't have to wait so long every time. Definately want to go back again.
Nice location, helpful and welcoming staff, free internet.
It's surprised. It's my third time to stay in Royal Plaza. I was upgraded and given complimentary to enjoy lounge facilicites. When I checked out, I was given Royal Club Card. I think Royal Plaza is not only a hotel with rooms and food. But it's more. Keep maintain this excellent performance.
doorman/ valet on duty very helpful- excellent service
Great hospitality, upon our check in and out, was shown by Mr. Sahid, the hotel doorman. He was exceptionaly friendly, polite and coooperative and helpful. My daughter enjoyed having conversation with him. We do hope to see Mr. Sahid again in our next stay in your hotel. We also hope to see "another Mr. Sahid" the next time we stay in your hotel, be it at the reception or at other divisions . All the best and keep up a good service and hospitality. Regards. M. Bandoro