The friendly and helpful staff, good central location for shopping.
Convenience of being close to Orchard Road and surrounding tourist areas.
Would use the hotel again. NO low points, I look for cleanliness regardless of how many stars a hotel has. Service was excellent. If I dialed 0 for anything it was dealt with. Not let me put you through to this extension or you have to re-dial. Everything requested was done and they made the stay especially nice as they had a cake prepared and card for our anniversary. All staff on arrival wished us well and it just kept getting better. Oh gosh, Carousel, the cakes, try one different cake a day, not expensive and had made. I could visit this hotel and just have a weekend in the room and around the complex.
Excellent service! Lived up to our expectations based on positive reviews read in this and other travel websites. Location is great too.
We did not spend much time at the hotel but it was well located to Orchard Road. The staff were excellent. In a hot humid climate, it was well air-conditioned and a great place to cool off and relax at the end of the day.
Wonderful hotel in perfect location, 100m from Orchard Rd/Scotts Rd intersection. Orchard MRT at that same intersection. Bukit Timah Reserve and Zoo very accessible from the hotel, both on MRT/buses and taxis. Very helpful staff who arranged a room for me at 7.30am after an early flight arrival, which made things much easier for me. Nice room and pool. Didn't try the breakfast buffet as Starbucks was just outside. Great value for money. Recommended option in Singapore.
Location is great.
Easy access to shopping area. This is our second time to the hotel. great services and free mini bar and wifi around the hotel. Please try the buffet at the hotel and the seafood is really nice. will stay again whenever i go singapore.
i loved the open bar option they gave to all the guests checked in and the free wifi. I found this very convenient since we stayed for 5 nights. It kept me in contact with my office and staff in the phillipines without making any long distance calls. I also love the location of the hotel, walking distance to almost 3 to 4 malls no need to take a cab or mrt. Staff were very helpful when we were inquiring about tours that we could join.
Location, very central for business meetings in the city and for shopping.
I have been inviting guess & having business trip & leisure in this hotel. The staff are friendly & the small touches like mini bar & internet that really set the diifference. i would highly recommend it.
The room is clean, spacious, free mini bar (beers, coke, water, even Oreo snack...). Walking distance to Orchard ( opposite Ion, Far Eat Plaza) so it suits all kinds of shoppers. Besides, the buffet restaurant Carousel is voted the best buffet restaurant. It is a must-try restaurant
All was good!! We wish we could have got an earlier check in but most Singapore hotels don't give it. Room service is super fast . The food is good. The hotel is strictly non smoking! So if u want to take a drag you need to step out!! The other good thing is location. You are right in the shopping district and next to ION Orchard MRT station!
I was in Singapore on business for 28 days, and stayed at the Royal Plaza for that duration. I was pleased with the service and overall atmosphere. The staff was pleasant and responsive. I will recommend this hotel to other colleagues who travel to Singapore often.