The whole staff was polite, friendly and helpful especially Syed the doorman. The free mini bar and the room nespresso maker was a real treat. Proximity to the SMRT and orchard malls and shops was very convenient for our family. I also appreciated the health club facility.
The warmth of the hotel staff, right from the check in desk through to the staff cleaning the rooms. You were made to feel welcome by all, and not just a fee paying customer. The free wi-fi connection this hotel offers made a nice change, as even today, many so called top line hotels still charge to connect you to the internet.
I arrived at midnight and was surprised to get upgraded to a Premier room. The free mini bar was exactly. It was nice to settle in with my feet up and enjoy the beers before enjoying a welcome sleep. The wireless internet worked well and there was BBC, CNN as well as a couple of free movie channel on the wide screen TV.
Great hotel, near shopping area and Mrt, staff service always great. Will stay here again.
The whole package was exceptional and we had booked on a recommendation from my wifes sister and husband. They had visited Singapore last July and thoroughly enjoyed their stay also. I had been on a business trip to Kuala Lumpur and had booked online whilst there. i was lucky to get a package which included the use of the Royal Plaza Lounge and Club facilities. The extra was well worth paying for the extra facilities received. All your staff are a credit to you but especially Katrina and Sheeda in the Members Lounge. A First Class experience around.
The room was excellent. And the location was perfect. Able to get around easily and plenty of entertainment.
I was thoroughly impressed from the minute i set foot on the main lobby all the way till check-out. the lobby was filled with a soothing vanilla fragrance. staff was extra attentive and helpful. rooms were clean, adequately spacious and i don't think any other hotel offers free wired and wireless internet access. Our room also came with a free minibar. the location of the hotel is the best in orchard rd. Another plus is its close proximity to the mrt and bus stations. There is also a 24-hour starbucks, a kfc, and mcdonald's outlet nearby. one last thing, we noticed the numerous awards the hotel received over the years displayed at the lobby. we now know for a fact that each one of those awards were truly well-deserved!
Its location was perfect for business needs in Singapore City
The staff is really really great, make you feel you are in a palace! The ultra kitsh entrance hall although it reminds you, you are in "bling" Asia!
Its a good hotel with strategic locations for holiday and bussines.
The staff were friendly and helpful, the location was close to the main shopping areas, the room was comfortable and had free mini-bar which was a nice touch.
The Hotel location and facilities. The staff are always polite and willing to assist in anyway. Also they are immaculately dressed and attentive.
Very convenient location in high end area, very helpful staff