Location and high level of customer service experience, very prompt and friendly, very clean.
Good location. Reaonsable room size. Free wifi in all rooms. Responsive front desk. Clean and adequate room, large and bright lobby. Floral display gives a calming smell. Quick and efficient.
Good location, good club floor, good customer service. Staff helpful.
Good Location and free mini bar and wifi service. Quick Response and Email. Free Upgrade to Club Room. Quite clean. Quick Check Out Process.
Friendly and professional Staffs, prompt response to my needs, clean, free smoking zone. I truly enjoyed my last stayed at RP, thanks.
Free internet access and free local dial-ins. Easy to reserve. Check-in and check-out was very smooth. Room was very clean. Internet facility was very nice, the fact that it was complimentary.
I was blown away by the level of customer service from the very first second I walked through the door. Nothing was too much trouble and everything done with a smile. I am in the customer service industry and know how rare it is to have a consistently good experience. Thank you for exceeding my expectations.
Its close proximity to MRT and ION. Nice greeting and attention from the receptionist. Internet room was excellent. Lobby area upstairs was fantastic and quiet.
Very good location. Excellent staff and service. Very fast and friendly check in service. Acknowledgement that we have stayed previously. Room upgrade. Very clean and well maintained. Good free internet. Again fast and friendly service.
Walking distance to shopping mall. The staffs are friendly and informatively. Good quality product for soap, shampoo etc.
Central, easy to get around. Easy access to orchard road, easy to book.
Non Smoking Hotel, proximity to Orchard Road. Prompt and friendly service. Room clean and well presented. I will stay with the Royal Plaza again in the near future, towards the end of October.
The location, which is right smack in the middle of Orchard Road. It was fast. Got a complimentary upgrade, which was nice. Front desk was polite and patient in answering all my queries.
The personalized service received by the doorman: Mr Syed First impression counts and Mr Syed was definitely providing it. The room was neat and tidy when we arrived. The toiletries were arranged nicely. The complimentary mini bar was an added bonus. The Nespresso machine was good too.
Staying there a couple of times. Never disappointed. Relatively small but strategically located. Clean and good food. Always smell fresh and nice. Reasonable price compared to other hotels in the heart of Orchard.
The best hotel I ever stay. I will definitely come back and tell friends about RP.
My wife and I absolutely enjoyed our stay again. Will return soon.
Very good location, service minded from their staff and very nice breakfast. RP is the first hotel to choose to stay when travelling to Singapore.
From the moment we arrived, we were greeted with friendly helpful staff. Anything they could do, they would. I would recommend upgrading to a package that includes breakfast, mini bar and internet for excellent value. Breakfast was wonderful and the staff were the best i have encounted. From the second day, the staff knew to get my gluten free bread and would deliver to our table without prompting. Soy milk was available already. Our room was lovely and only wish i took a photo to share.
I cannot fault this hotel in any way and recommend without hesitation.
its was a nice stay. the room was big and bed was large. free wifi and mini bar. was happy to stay here