"Great location and staff"
The staff, from check in to departure, where so helpful and happy, nothing was too much trouble and we were very excited to have our room upgraded when we arrived! The room was fantastic, extremely clean and a very comfortable bed. Loved having the coffee pod machine and the mini bar that was topped up each day. Breakfast was included and it really sets you up for the day, so much to choose from. We decided to extend our check out time (at a cost) as we had a very late flight and this was organised without any issues. Would stay at Royal Plaza on Scotts again if we returned to Singapore.
"Fantastic location and service"
I stayed at this hotel in 2011 with my dad for his 78th birthday, then again in November 2013 with my dad and my partner. On both occasions we experienced excellent service, with all staff going out of their way to be friendly, helpful and knowledgable. I would highly recommend the hotel for its accommodation, facilities, location and staff
For service with a smile you cannot beat this hotel...
We were met at the door and our luggage whisked away only to re-appear within seconds of checking into our room. Checking in and out was a breeze.
From the front desk to the cleaning staff we encountered only smiles, courtesy and friendliness :-)
Our room was not huge but clean and tastefully furnished.
And a free mini bar (take note Australian hotels!) topped up every day was a bonus.
The location is perfect, just around the corner from Orchard Road.
Needless to say....we loved our stay and will be back!
"Good hotel, great location, friendly staff"
We stayed 5 nights here in July. Our average room rate was SGD235+tax per night, WIFI, a mini bar (replenished daily) and 1 adult breakfast buffet were all included in this rate. We booked 2 Deluxe interconnecting rooms (as requested, by phone), and were upgraded to Premium rooms, which was a pleasant surprise. I think the rate was very competitive compared to other same level hotels.
Our rooms were a little small (common in Singapore), but they were clean and comfortable with updated furnishings. The rooms (even numbered) were on 12th floor with close views of a residential building. But the awesome location of this hotel and it's easy access to a local public transportation made up for any room lack of a view.
All of the hotel staff (front desk, restaurant, bell hop, housekeeping, door man) we encountered were professional, attentive and friendly.
And the hotel's breakfast buffet, although expensive, was superb. The buffet offered extensive menus of Western, Asia and local fares. I highly recommend their breakfast buffet at least once if you stay at the hotel.
Overall, we enjoyed our stay at RP. This hotel has earned a top spot on our short list of choice hotels in Singapore. I would rate it 4.5/5 if I can.
"Back to RP Again"
RP service keeps getting better. It was a quick check-in and check-out. We were delightfully surprised to have been given a room on the 13th floor and spent good, quiet time at the Club Lounge for an evening cocktail (good selection of food) prior to shopping madness at Orchard Road nearby. Genuine warmth and friendliness shown by the staff. We look forward to staying at RP again during our next trip to Singapore.
Fantastic hotel in a great location. My mum and I stayed there for 2 nights at the end of our European holiday. We arrived there from Rome at 7am and checked in and were able to go straight to our room even though check was not till 2pm. Was most impressed as we were tired after a 12 hour flight. The room has a mini bar which was free of charge and a nespresso machine as well as tea and coffee making facilities.There was also a safe in the room. Our accommodation included breakfast and what a breakfast it was! It was a buffet breakfast and there was everything from fresh fruit to eggs cooked to your liking. The staff were
very polite and welcoming. I would highly recommend this hotel.
"Top location and hotel"
Stayed 12 nights and we found the hotel staff to be very welcoming right from the moment the taxi pulled in. Every member of the staff were extremely hotel guest satisfaction focused. Well done to everyone. Location is just what we looking for. Close to all types of shopping and just a couple of minutes to MRT. Will definetly put this hotel on the list of must stay when in Singapore.
"Excellent service, location, top-notch all over"
Stayed at this property for 5 days and my whole family consists of 5 adults and 2 child (5 and 3). We stayed at the executive suite and a normal room. Free wifi and free minibar is also excellent too after hours walking at orchard road. Would definitely stay here again!
Happy with all aspects of our stay. The buffet breakfast was amazing...so was the room. The mini bar was free which was a surprise but very welcome. Staff were friendly and efficient. We stayed here twice, both times as break from flights between UK and Australia. Both times were great.
We enjoyed holidays with family. We give 5 star service to hotel. best impression about free mini bar, nice staffs, best position in orchard road, near MRT, delicious breakfast. We will be back again for next trip.
It was very pleasant and the service given was excellent. The Royal Club experience was great and I deeply appreciate the free room upgrade. Your staff, even newcomers, were professional and polite.
I had a wonderful experience in RP. The staff are friendly and all ready to assist. I would like to commend - En. Syed who is very friendly and courteous. He ensured that my transportation to my work place is ready every morning that I stayed in RP.
Great hotel close to shopping, clean spacious rooms and the best door man ever, Syed made my stay at the hotel that extra bit more special.
Loved the hotel ambience and all the staffs. As a person who works in hospitality industry I should say that Royal Plaza is really great.
"Treated like royalty! Amazing."
From the moment we were first greater by 'syed' at the front of the tell, to the moment we left, we were treated like royalty. All the staff would greet us, and knew my name. They would take our bags, make sure we were happy, ask for any assistance, and always ensure we were happy. The club room is a huge benefit, and highly recommended. Thank you to all the staff on a pleasant trip. We will be back.
"Best Holday / Business Hotel"
Best hotel anywhere. Have used hotel with and without family since around 2001. and have never preferred any other hotel since. Younger son was about 2 1/2 when he first stayed there and we found staff would recognize him anytime, and make sure he was okay, In later years, we could let him alone in the hotel and feel safe. Food, service, rooms, amenities, etc were all top class and I would like to say that not one of the the staff was stuck up and there was a genuine air of friendliness throughout.
"Outstanding accommodations and service"
Stayed during a 3 day business trip. Outstanding service and facilities. The rooms are well equipped for business traveler. Free WiFi and the mini bar contents are complementary. Great when you get hungry off hours with jet lag.
"Excellent customer service"
We arrived at Changi airport Singapore at 0500 on the 25th of July 2014 bye the time we cleared immigration and collected our luggage it was around 0600 this was the problem our check in time at the Royal plaza was 1400 in any case I decided to turn up at the hotel to see if they can accommodate us (4 of us I booked 2 rooms) well what can I say they were very accommodating, they immediately accommodated in the Internet lounge (with coffee and tea facilities)
It was just perfect to chill after a long flight from Istanbul, about an hour later they notified us our rooms were ready, I would like to extend my profound gratitude to Mel and the team at the hotel reception for everything they have done for us, not to mention I can certainly highly recommend the royal plaza on scotts, an excellent location(right near the shopping Mecca of Orchard rd) a truly fantastic buffet breakfast range (plenty of western and Asian choices)
I have stayed in many 4-5* hotels in Singapore, but this hotel is truly top tear, Congratulations!!!
"As everyone has said: Good Location"
I just love Singapore and it's hotels. This is another good one. I've stayed at Marina Bay Sands, Conrad, Pan Pacific, etc. and this is a great one. Not as expensive as the others I mentioned, but similarly comfortable. Internet was quick, room service was fast and tasty. Didn't see the pool but I have no complaints. We were upgraded and happy we requested it. The staff was kind and receptive. And as the title indicates, it is indeed in a good location.
We stayed at this hotel for 4 nights. The staff were friendly and very helpful. My sister left her mobile phone in a cab and they did everything they could to find it. Lesson learnt, if we ever go to Singapore again we will get receipts from the taxi drivers. they could have contacted the driver almost immediately instead of having to review the security footage. (It's amazing how you can't even agree on the colour of the cab you catch when on holiday).
I booked this hotel myself direct from their website and before leaving Australia I had an email asking if I had any room preferences, for example a room with a view, a high floor or a lower one. I requested that the 2 rooms I booked were on the same floor and they actually gave us rooms not only on the same floor but right next to each other. It made our time there so much easier (just a bang on the door).
Breakfast was great, a huge spread. The hotel (with some other hotels) provide a free shuttle to Sentosa Island which was handy. The location was great and I would definitely stay there again.