Very friendly and efficient service, attractively designed hotels and all the necessary facilities (including free printing and wifi, any hotel that doesn't offer free wifi needs to enter the 21st century)
Complimentary drinks stood out as a nice touch. So did the coffee machine. Excellent service all round, breakfast buffet fantastic. Express check-out nice touch.
RP have a very good customer service and always update the facilities of the hotel in order to cater the guest needs. It has a very good location, either you travel for business or leisure. From the doorman to the receptionist they are all friendly and helpful.
The room is clean and updated. Thanks for the complimentary mini bar. Most of the basic needs of a traveller are provided. Carousel restaurant has a very impressive buffet and customer service. Having business centre for 24 hrs is definitely a good idea.
Mr. Fiat, my family would like to say thank you to RP for the making us feel at home. The friendliness of the hotel staff made us feel comfortable. I have been to other hotels but so far this is the only hotel that has a complimentary mini bar.
The location is very near to main tourist and shopping area. Front desk is very helpful and hospitable. Clean and neat. And I like the shower. Have express check out facility.
Good service, clean reasonable price. Good location, very satisfied with our stay.
High standard of services. Easy and secure. Getting quick attention at the reception. Water, drinks and coffee machine. I'd Would like to thanks the Chef (fruits table) that was very kind with us.
Close to Orchard RdQuick & easy, excellent porter service, showed us how everything worked. Got extras pillows when asked. Breakfast lots of choices.
For the the location is perfect and also the 15th floor area is very good and gives the possibility to relax and do some wrapping up after the busy meetings. No mixing up, reservation found rightaway, very clear process and friendly staff. Room was equipped with everything what I did need. Room was nice and silent. 15th floor area is very good, because that is relaxing, without any stress and is good place to wrap-up the day with colleagues. Easy, did not require much from me.
Been there 3rd time now. Despite the hotel being clean, good food and beds, I found the staff from room service, restaurant, meeting facilities, front desk, taxi stand throughout competent, friendly, and able to anticipate their customers' next move or wish. That is rare. If anything to improve, it could be the pool bar could be more inviting.
"Great as always"
This was the third visit to this hotel. First was in February 2011, second in December 2011. As always i like this hotel for its location and the service of the staff. The staff was always helpful, from the doorman through out the staffs at the Carousel. The location it self is great, since it is in the Orchard road all public transportation are easily to be found. The room itself is quite spacious, pool was small. The price is very good compared to other hotel in Orchard road. Will always return to stay here
"Fantastic Hotel, Great stay"
Stayed in Singapore for 1 night during my return back to India from NZL. Location of the hotel is very good with shopping malls all around. Marina bay Sands is ~5kms away from the hotel so going there isn't a problem.The rooms are spacious, clean with free wifi and a well stocked complimentary mini bar. The staff is friendly and courteous. Also, one of the restaurants in the hotel is rated as one of the best in Singapore. Overall it was a very good stay.
I stayed in the Royal Plaza On Scotts in January 2014. The service was wonderful. The staff were pleasant, kind and always greeted us with a warm smile. The room was extremely clean and the minibar was always very well stocked. We were fortunate to be able to use the Royal Club lounge on level 15 and that was fabulous. My son became very ill during our stay in Singapore and the staff in the Royal Club simply couldn't do enough for us. I would highly recommend this hotel.
My husband and I had a 3 day stopover in Singapore and were delighted with this hotel. We were upgraded on arrival to the club floor and enjoyed an incredibly comfortable and well fitted out room furnished in traditional style. There was a large luxurious bathroom with a double sink and mirrors where they should be for putting make up on.The club privileges were excellent. We enjoyed great Singapore slings and delectable canapés during cocktail hours. Breakfast was also of a very high standard. The staff are exceptional. This is a great hotel!
"High recommend this hotel"
We just visited Singapore and stayed in this hotel. The service from all staff was excellent - friendly, courteous and cheerful. Rooms are very up to standard and clean. The buffet breakfast included in our room rate, is excellent with a diversity of western and local Singaporean food.
"Excellent Services Staff"
I am stayed for one night at this hotel , The locations are superb just a door step to Singapore shopping heaven and the rooms is specious , modern with best speed internet connectivity for free and well stock mini bar for free as well. The room comes with free Nespresso coffee machine (most hotel only higher category room has this) The breakfast is great and all the front desk , housekeeper and restaurant staff are friendly and great particularly the Duty Manager Mr Sunil. Thank you for the excellent hospitality.
"Favorite place to stay in Singapore"
We were stayed at this hotel each time we visit Singapore. Great location, just few minutes walk from MRT station and Shaw Brother I-Max. The bus stop just in front of the door. The staff are friendly and helpful. We ever stayed at 5th floor while 4th floor got a whole night party. The manager provided us another room to sleep but we still keep our things in previous room and gave us extended time until 6PM when we checked out the day after.
"Excellent Service, Great Team Synergy & Overall"
This is by far one of the best Hotels i have been in during my Business Trip. I have been in International Chain Hotels for Service but the Service the RP has is top notch if not better then any of the International Chain Hotels. During my stay at The Club Floor, i had a good,fast & efficient check in by Helda. The Club Floor Personnel, Siva, was very approachable and he was to others. The trainees at the Club Floor was very attentive as well and despite them being trainees, they always anticipated the regulars staying there like knowing their drinks, their favorite workstation and even favorite newspaper.Also to Saiful,the concierge person who is ever helpful. Overall, this will be my best recommendation if you are on business and also because the location is good and i paid a bargain for the Club Room Facilities. Kudos to the team !!! i will be back
Great customer service catered to my needs. No long line ups, fast prompt service catered to my needs, great customer service. Very clean and spacious.
Great service, great amenities (gym, pool, internet), comfortable and new rooms. Efficient, friendly, knowledgable. New, very clean room and bathroom, robes and slippers, lots of tv channels. Great updated and clean gym equipment, working printers in office. Efficient even at 3am when we checked out.
The hospitality and the great service. I would like to extend my greatest gratitude towards RP and staff. Special thanks to Sasha for the complimentary cake and another staff, which I didn't get her name for being attentive and send me a special fruit dish as I was not feeling well upon checking in. And special thanks to Katrina for the lovely cake upon check out.. Love RP Hospitality and warmth.
Extremely nice service staff! Even the cleaners were lovely and accommodating!
Great looking front lobby.
Great location! Quick easy and simple. There was a service staff member directing and managing the queue. Mini bar, bath robes, extremely comfortable beds. Room maintenance was at a level beyond expected. E.g even my messy clothes were folded nicely! Overall was a great experience! Like to say a big thank you to all the service staff as you all far exceeded our expectations.