"Lovely Hotel with some nice touches"
This Hotel was really enjoyable to stay at. Well appointed rooms with very comfortable beds and bedding. Loved the extra little touches like free bottled water and mini bar but the best of all was being able to enjoy a Nespresso coffee! Home away from home. Staff always polite and helpful. The location is great as it is close to shopping on Orchard Road and numerous eating places.
Well-known brand with high service standards and positive reviews. Accessible, convenient and prompt. Professional and prompt service. The service staff ushered me to the lift lobby. Special request was delivered. Great ambience and special request was delivered. Coffee machine was easy to operate. Prompt service. I would like to commend all the RP staff who had served us during our stay to celebrate my wife's birthday. Particular mention to Marcus who served us with utmost friendliness and professionalism, and aceeded to my special request for room upgrade during check-in, and the staff who arranged a birthday cake and card to be delivered to our room. We greatly enjoyed our stay at RP.
Proximity to Orchard Rd for shopping. Greeted promptly and concierge handled my bags while I tend to check in process. Free mini fridge items.
Excellent ambience Courteous staff and well maintained rooms. Timely help courteous staff. Clean and tidy room and additives of daily needs provided. I find that my suggestion to include some south Indian dishes in the breakfast menu is implemented. I found and relished our idli in your breakfast menu. I thank you for your sensitivity. Kudos for everything. Keep it up.
location, service, food. flexible and easy for changes of booking. good service from staff at Club Lounge. complimentary drink and snack in the fridge. attentive and active of staff for taxi service, doorman, reception, concierge, restaurant.
Pleasant greeting from the staff, always smile and very helpful. Smile, helpful, nice room very tidy and clean.
Good and reasonable rates. Proximity to Orchard Rd.Greeted with smiles. Doorman/porter was very friendly and helpful. Room was satisfactory. Request for extra pillow was followed up immediately.
"Excellent hotel, great customer service"
We stayed for one night with a late checkout on 19/20 October on the fifth floor with connecting rooms. We arrived early at 9 am and lucky for us one of our rooms was available. The rooms are well appointed with comfortable beds and free mini-bar. The pool area is great and the staff were always helpful and friendly. The location is excellent if you are into shopping and is close to the MRT. Would happily stay here again.
The staff are very friendly, great service, great breakffast, close to great shopping and easy to catch the MRT. Not far to airport and very comfortable rooms. The check in staff were just so friendly and efficient and the bags were brought up to our room very quickly. The rooms were very nice and also very clean. Especially loved the free mini bar and Nespresso machine.
"A place to call home"
From check in to check out nothing could have been better. The staff have a genuine friendliness in their nature and not forced like some hotels. The rooms were beautiful and in particular the occasional chair which my wife wanted to take home. The free minibar is probably not what you expect it to be and could be a bit more generous. The breakfasts in the restaurant were some of the best we have seen. The location is excellent and lots of shopping close by.
"Excellent hotel surrounded by shopping and dining"
staff cheerfulness, politeness, proactive interest in fulfilling needs, prompt response to enquiries, help and guidance from concierge. if nitpicking - rooms could be 1m wider! location great! large shopping complexes and numerous top class eateries as well as MRT, all within 5 minutes walk most enjoyable experience. wonderful greeting, treated like royalty, staff cheerful, polite and extremely helpful (especially the newbies)
Very Impressed by the Reception We arrived on an early flight and were ushered to a waiting room where refreshments were available.We were able to wait there until our room was ready. The reception staff were very obliging (especially the "Newbie") . Good Breakfast,although I missed my bacon (non available). Close to Orchard St shopping and the MRT. Free Wifi and a quiet room was appreciated. All staff were very obliging. .......Recommended
Excellent customer service and great location. Also, all staff is extremely friendly. Great location, room spot on, all staff absolutely friendly and helpful! Everything, specially comfortable bed and pillows, coffee making facilities and of course, minibar. Excellent restaurant for both breakfast and lunch and, once again, very friendly staff. We had a short stay but really enjoyed it. We will definetly stay again!
Outstanding customer service, excellent location, delicious breakfast, comfortable rooms. Efficient, friendly, great service. We had a wonderful stay at the RP and an excellent time in Singapore. I look forward to staying at the RP again one day.
The breakfast was exceptionally really great.
The hotel location is right at the centre of Orchard and walking distance to the MRT station.the lift was extremely fast.
"Excellent hotel, great location at a reasonable price"
Have stayed in Royal Plaza on Scotts a few time now for my singapore trip. The location is great, just around the corner from Orchard Road, and close to major shopping centres. Price is quite reasonable for Singapore and the location. Rooms are average size for Singapore standard, it's neat and clean. Comes with free wifi and free mini bar. (Although the mini bar is limited) A great hotel overall and my first pick when ever going to Singapore
Friendly staff, very helpful. Very nice, clean rooms. Very friendly and helpful even at 2am. Room was very clean and comfortable. Housekeeping staff was great. Clean and accessible. I liked the guest lounge, the first floor restaurant and the heat lounge.
The staffs are very helpful and friendly, the food is excellent and the location is very convenient. We feel most welcomed. Everything is done in a swift and efficient way. Everything is conveniently located. Service is very friendly. Fast and efficient. With such a wonderful experinece at the RP on our last trip, we look forward very much to come back again soon.
Strategic location & good customer service. Very good customer service. All staff can fulfill my needs, such as plane ticket reservation. Free wifi.
Everyone is very friendly and helpfulwas met with a smile and brought up to the top floor for check-in,offered fresh juice while checking in for the wife and I. My remote was faulty and in no time at all someone was at the room with a new remote. The pool was nice and the bar was great, the lounge on the top floor had a variety of refreshments at our disposal.