Royal Plaza on Scotts (RP) has recently been awarded by Aon Hewitt as Singapore’s Best Employer 2013 and Best Employer for Commitment to Engagement. It is testamant of the level of execellent service extended by its staff.
I attended a seminar held in RP some years back and had quite a good impression of the hotel. I have booked RP for my upcoming weekend trip in mid-May and am looking forward to experiencing this great hotel.
Most of the time when i travel to Singapore i will stay at this hotel as it is conveniently located just steps from Singapore busy shopping area Orchard Rd but away from all the busy noisy area. Its near to Tangs Takashimaya, ISetan and supermarket and not to mention Starbucks is just next to the hotel. Highly recommend this hotel to anyone.
Really enjoyed the visit - sleep, coffee in the room, couple of waters from the "free" minibar (yeah, it's just a couple of beers, water, softdrink). Awesome location with Orchard MRT couple of minutes away. Staff were attentive and helpful, couple of issues with the room fixed very quickly. Fast lifts, which I appreciated after leaving things in the room. Very happy with it.
Good size rooms. Free wifi! Free mini bar! Location may be at the end of Scott's Road but its ok. Staffs are friendly. The door men are one of the friendliest and they have been there for awhile. They even greet you "Selamat Datang and welcome back". Stayed here both during business trips and family holidays.
This is the only place I know where you will have a good breakfast with lots of variety! Even their lunch buffet and high tea are excellent!! Make sure to book ahead. Even during Ramadhan, they have the "sahur buffet" and I was one of them who managed to wake up and head downstairs. Worth it.
We felt that we couldn't have made a better choice for our needs while being on a two-day stopover in Singapore.
Nothing more to add to those other reviews raving about the convenience of the location. Or maybe one more: We visited Universal Studios on Sentosa Island, and the bus stop for the free shuttle bus is leaving right across the road from the Royal Plaza. No hassle with changing mode of transport a couple of times (or fork out for a cab).
But it was the staff who saved the day for us. On check-in, it turned out that our booking of a double room with an extra bed for a child did not get through from booking.com to the hotel. The advertised room rate did not include an additional bed, which would have set us back another $70++ per night. However, the very helpful lady at the check-in offered us a free upgrade to a larger corner room with a super kind size bed. We easily managed to fit in with our two-and-half year old son and didn't need to call reception for the extra bed.
In the morning, the complimentary Nespresso machine in our room made for a great start. Three types of coffee were provided free by the hotel and refilled on a daily basis. The minibar received the same treatment every day, and all of its contents was included in the room rate.
After that, the scrumptious breakfast in the hotel restaurant was a very pleasant surprise. Something for just about every taste - from every part of the globe. Breads, rolls and pastries of all types; ham, salami and cheese options for the savoury lover; great espresso coffee; plenty of hot food options including a variety of delicious Asian savouries and made-to-order eggs and waffles. Yumm!
Looking very much forward to staying at the Royal Plaza for another two night on our way back from Europe.
-free internet which many other 5 star hotels will charge for, as stated in Booking.com
-free use of minibar, which is replenished daily
-great location right in Orchard Rd, near the MRT
-the 5 star hotel right opposite will charge you 20-40% more
-good value, good service, nice breakfast which they charge cheaply when you book at their website under promotions.
Overall, a great hotel with excellent, top notch service. From entering the hotel, you are made to feel very special and very important. The rooms are good with comfortable beds and sheets. Very good amenities and one of the best selections available for breakfast and dinner. Convenience to get taxis and bus as well as MTR.
We enjoyed our time here, the rooms were fine and clean, staff very friendly.
Convenient location with excelent service. Friendly and efficient. Friendly staff very accomodating. Fast, accurate and efficient. Sincere thanks for making our wedding anniversary stay with you so enjoyable.
Nice place to stay . Courteous and helpful staff. Nice rooms, very comfortable bed and nice linen/ doona. lovely bathroom containing both bath and shower. Great for business or leisure stays. Buffet breakfast with good variety.
Very close proximity to Orchard Rd so a good place to stay if you are interested in shopping or good places to eat. Also close to some cheaper shopping centres. Taxis readily available at door step.
This hotel located in the heart of shopping center Orchard road and Far East Plaza. Around this area we can find almost all kind of food, in restaurant nor food stall. The Orchard MRT is only a few steps away, to reach the other side of Singapore.
Excellent service, nice hotel rooms, polite staff. Bathtub. I really missed that in my other hotels this year. Breakfast was amazing. Everything was quite amazing!
Regular visitor to SIn city, I found this hotel to be what a business traveller wants, clean and spacious rooms, friendly and polite personnel, superb breakfast and fast internet everywhere.
Location is also a big plus being close to pretty much everything you need.
I have heard of the great service experience by many people at the Royal Plaza (RP) on Scotts and I was certainly looking to find out for myself during my business trip and stay there last week. It was truly a memorable stay as I felt the warmth, friendliness and passion of the hotel associates who were ever ready to serve. The interactions with associates from the concierge, front desk, Royal Club lounge, housekeeping and F & B restaurant were really outstanding, always ready with a smile and the service spirit of "What can I do for you?"
The club deluxe room's size and facilities were ideal for me as a business person. Location of the hotel is fantastic too due to the proximity to a great range of shops, malls and the MRT. The associates at RP really lived up to its promise on delivery exceptional service experience!
Thank you very much to all the associates that I had the chance to meet at Royal Plaza on Scotts for the Amazing Stay & Fantastic Service received :-) Kudos to all of you and I look forward to be there again on my next trip :-) Best wishes!!!
This hotel is Right next to DFS galleria and just a short walk to all other shopping establishments at orchard. Transportation means are also very convenient with bus stops just in front of the hotel and subway station less than 100 steps away. Breakfast was superb with lots of choices!
DFS Mall is beside the hotel, Ion Orchard just across the road. Many food establishments in the area. The MTR station very near the hotel.
Hotel is clean, the staff are friendly and warm. No long queues during check-in and check-out. Mini bar items are consumable. Nespresso machine inside the room.
this hotel is located at the heart of singapore shopping district. it has the best access to public transport. it is serve the great food. this hotel staff is very friendly and efficient. we have a great experience staying in this hotel.
We stayed four nights and really enjoyed the hotel. The location was excellent to Orchard and Scott Road for shopping and sightseeing. The Orchard MRT station was only one block away and it was very easy to use to get around the city and to major attractions.
The buffet breakfast was good, and we enjoyed the room amenities, especially the free stocked bar with drinks and snacks, which were replenished daily, and the free WIFI and Expresso Machine.
The hotel staff were friendly and helpful, and we really did enjoy our stay
We stayed here on route to Thailand for 2 nights (April 2013) and it was excellent! The rooms were beautiful. Nice thick (clean) carpet, huge desk and lots of area in general for our luggage and everything. The shower was AMAZING!! Huge massive square shower hear directly above your head and you turn the tap on and the temperature is already set to perfect! Lovely amenities too. The next great thing was the huge king bed and super comfy pillows. Also there was complimentary mini bar! How good is that! Had soft drink, juice, water and beer. If thats not enough the lovely nespresso machine is perfect for a morning coffee. Free wifi too which was fantastic. We didnt get a chance to try the breakfast so cant comment on that. Excellent location though - perfect to get to Orchard MRT only a few minutes walk. We actually caught the train from the aiport to Orchard (there was 2 adults and 2 kids age 3 and 5) and all our luggage and was no problem at all. The only thing I didnt like.....we needed to be at the airport early on departure day and the trains were not going to get us there in time so we enquired the morning before departure at the concierge desk re a taxi. He said we should book one and it would be an extra $8. We decided to hold off and maybe book later that night. When we went back to concierge at night another person was on and he said to us not necessary to book, there will be plenty of taxis and sure enough he was right. The lovely doorman walked to the road and hailed one for us within a minute. So had we paid the $8 I would have been a bit annoyed considering every second car on the road was a taxi. So we are grateful for the second concierge's honesty. Would definitely stay here again without hesitation and look forward to returning one day :)
Complimentary minibar, great service, comfortable bed and pillows, huge bathroom, cable channel. It was my bachelorette stay with my friends, check in was within 15 mins of my arrival, great location for shopping and clubbing. we had dinner at carousel, awesome food! Will defenitely come again <3
The service that RP provides is personal to the touch. Our needs and wants were taken care of perfectly. Smiles were all around in the hotel, including staff and hotel guests. It is easy to navigate and is a straightforward process. Smiles all around and very welcoming. Easy and fast check in with no hassle. Very clean and pristine. I have always loved Carousel, due to its halal buffet. Very fast and easy. It's a pleasure. I just want to say thanks to all the staff that has made my stay special and beautiful. My anniversary staycation has been a wonderful experience. And I would definitely come back again. I hope RP can look at my comments and work towards making the hotel a better place than it already is. Kudos!