"5 star service from the best..."
I have refrained from reviewing Royal Plaza on Scotts (RP) for the longest time. Honestly, I have returned to RP numerous times after my last comments here. But after our most recent stay in January 2014, I believe another review of RP was called for.
As always, we were welcomed with smiles upon arrival at the hotel. The facade is still pending completion but that did not stop the warm reception we got from our home away from home. Uncle Syed and his son (Saiful, if I am not mistaken) are always there and happy to see us return.
Check in was quick, though we had to wait 10 minutes for our room to be ready. Not that it's the hotel's fault as their normal check in time is 2pm (we were there just before noon). Opted for the Premiere Room this time around and the surprise that waited for us in the room was priceless. I have to say the effort in preparing for it took some thought. My upmost thanks to Julia, Kathryn and Fang Jie for what they prepared for us. I will not divulge what the surprise was but it planted smiles on our faces for a very long time.
Location is a given staying at RP. A few minutes walk from Orchard Road, get ready for a huge dent in your wallet if shopping is your thing. Rooms are always clean, the free (yes free) in room minibar is replenished daily, without fail. Complimentary wireless internet is fast. What more can ask for?
A review of RP will not be complete if I did not mention Encik Ibrahim and Fara from the Concierge Desk. This time around they were at hand in assisting us with our 1st Causeway crossing to Johor as all arrangements made were easy and hassle free. The trip to Legoland Malaysia was the more pleasant with their help.
I dare not forget to mention about dinner we had at Carousel (RP's award winning buffet restaurant nestled just by the entrance of the hotel). Simple advise.. TRY IT! They did not win back to back awards for nothing. The spread and quality of the food served was amazing.
I have travelled a lot in my time, but to return repeatedly to RP and know the people personally behind the services rendered speaks a lot about a hotel. Mr. Patrick Fiat, the General Manager (though I do not know him personally) has a very excellent support team behind him and for that I applaud them.
Well done and thank you RP!
"Great time in Singapore"
We have stayed at hotel for 4 days in February 2014 and enjoy each day. The location is great,service excellent and buffet breakfast is unbelievable.All staff members is very friendly but we would love to mention Mohamed Ibrahim-chief concierge, he is so helpful,friendly and just great human. Thank to his advices we saw much more then expected and safe a lot of time. We are definitely will be back.
Upgraded this time to the superior room which was slightly bigger and hence more enjoyable for us. The quality of service remains exceptional and the staff are truly friendly, accommodating and professional.
"An Exceptional Experience...Try it!"
Please do not be influenced by your first impressions of the Royal Plaza on arrival! The hotel is undergoing some refurbishment and much of the exterior is shrouded at ground level. This said, the worth of a hotel should not to be judged by the external appearance, but what goes on inside!
The Royal Plaza on Scotts is situated on the corner of the renowned Orchard Road and is close to the MIT and bus links allowing easy access to the rest of Singapore. The philosophy of the hotel basically that ‘Happy Staff make Happy Guests’, and this philosophy is in force from the moment you leave the taxi when you are greeted at the hotel entrance. Check in is a breeze and staff are very welcoming and eager to please. We were lucky to have an upgrade to a Club room, but I shall come to that later...
Rooms in the RP are not huge, but this is really to be expected in a Singapore city hotel. This said they are quiet, very comfortable and have exceptional beds. The daily replenished free mini bar and Nespresso (although the latter is now found in many hotels), is very welcome. The club rooms are similar in layout to general rooms, although they benefit from a bath as well as a shower, and l’Occitaine toiletries (home from home)!
Breakfasts are exceptional. The range of food available is vast and choices vary from day to day. Most nationalities and religious persuasions are catered for…and it means that a breakfast plate can be very multi-cultural! Again, staff are quick to remember faces and very welcoming. I can’t emphasise enough the quality of the staff in the RP. They are always smiling and never fail to acknowledge their guests. It is also great to see that there appears to be a very active training programme in force, as some staff wear a ‘Newbie’ badge. It is interesting to see, however, that this is worn with some degree of pride rather than disdain!
An upgrade to Club level was wonderful for me. My husband was working during our stay, and as a freelance editor it is usual for me to have my laptop in bag and work from my hotel room. The upgrade meant that I didn’t have to work from my room, but had access to the Club Lounge where working on the fast free internet connection was great. A constant supply of tea and soft music made my work very enjoyable indeed! Club guests can also have breakfast in the lounge (although we prefer the bustle of the usual breakfast sitting), as well as free afternoon tea and evening ‘cocktails’. Evenings were a lovely experience with attentive staff members who were happy to provide tips on places to go and things to see.
All in all, The Royal Plaza is a very fine hotel. It should be extremely proud of the high quality service it provides…and I (for one), will be returning!!
Good value for money. Easy access to transportation, shopping malls, food and the staff provides good service. Was promptly attended. The room given was towards the end of the corridor. Nevertheless, it was well maintained and the fridge replenished with drinks and biscuits everyday. We found the room to be clean and tidy during our stay. My overall stay was very satisfactory. I will not hesitate to comeback. I will also recommend this hotel to friends.
Stayed from 17 to 24 Jan and had a great stay. All staff, from the gents on the front doors arranging taxis and giving directions to the girls in the Club Room and not forgetting the housekeeping couldn't do more to make our stay a most enjoyable experience.
The location was very good for accessing the shopping on Orchard Road and close to the MRT for travelling further away.Large choice of eating venues within walking distance and at all price levels.
Very happy with our choice of hotel and would happily recommend Royal Plaza to anyone visiting
Very good hotel, breakfast we great. Excellent location for business and pleasure. Very good pool and excellent service. We'll worth a visit. Central for all shops as it just of the main centre and access to the underground.
Stayed for three days here. Great service. Great location - in the shopping district of Singapore. Staff were wonderful and helpful. The free minibar was a huge plus point. EVERYTHING including the beer and the Nespresso were free. Imagine - great Nespresso in the comfort of your own room. Dinner at Carousel restaurant was good - the cold platter seafood selection was superb. Room service was a bit pricey though. Currently undergoing rennovation works, so it was a bit busy in the lobby - but rooms were not affected. Staff was understanding - was unwell on the last day of my stay, and they kindly extended my check out time without any fuss. It was much appreciated
Convenient location, friendly staff, great variety at breakfast, free internet and mini bar. Friendly staff. My room was well made up and clean. Good variety at breakfast. Friendly and helpful staff. Syed - the doorman was excellent. Quick, hassle free.
Their personal service is second to none. Attentive. Cleanliness. Complimentary Internet Lounge. Reception staff offered to keep our luggage after we checked out and also use the internet lounge. Occasion was for my wifes birthday and you made her feel special, thank you.
Price & convenience in terms of location. Ease of navigation. The helpfulness of the staffs and how cheerful they seem. The cleanliness was always superb. The swimming pool is nice. The process was quick. The staff helped me find a big van for my needs. Overall, my total experiences with this hotel are always awesome. I appreciate the nice touch of providing a nespresso machine, being a coffee lover myself.
Lastly, one particular staff deserve my deepest appreciation, the doorman - i think his name is Syed. I've stayed in this hotel for a couple of time and not once did i not met him. He is very friendly, always try to make small conversations, very helpful and always bring a smile to my face. This nice gestures feels like it complete my stay at this hotel.
Nice place, the service is great, customer service very helpful, the restaurant great meal. The location just perfect to be in the middle of almost everything you need to visit in the city. Very good customer service. Nice and clean. Thanks for the nice time ive been given in my holiday time at RP. -Kubaisi Family
Location, welcoming, warm hotel with good facilities. Great staff who are willing to help.helpful, pleasant, friendly. Very comfortable, wifi, mini bar, television with movies. The bed and pillows were perfect! Assistance by the Manager when I was ill, and had to go to Mt Elizabeth hospital. His attention and care was faultless. We would like to extend a personal thank you to him. There was also a staff member who assisted us to get into the taxi who was working at the entrance, he also farewelled us later that night to the airport. He was friendly, funny, and respectful and compassionate.
The warmth by the hotel staff. Check in staff was helpful. Room is clean. Staff is attentive of hotel guest standing around the reception counter. Check out was fast and smooth. I really appreciate how the team from RP treat their guest with warmth. This is my first encounter where i called the front desk and your staff immediately acknowledged me by my name instead of "ma'am". These little gesture makes me appreciate how well your team care for their hotel guest. Keep it up!
Location - near the shopping district. Love the complimentary mini bar. I enjoyed my stay here, and gave a very favourable rating and review on trip advisor. Thank you for a good experience!
Because the location, specially with me, I always go to singapore for my healthy check up, my kids vaccination, see a doctor which is at mount elizabeth hospital and clinic, and to shop is close by with big mall like takashimaya and paragon, now with free mini bar and free internet even more good!
Great Service. Location is convenient. Great Service mind. Overall is good!
The location. Friendly and helpful. Thank you to the hotel staffs who has always taken care of my husband and my needs. We love the welcome cookies and asked for more and infact we purchased 10 more! The staffs assisted us in that and brought the cookies up for us to choose!!! The extra length of service given is greatly appreciated and we always felt at home. (i wished i remembered the ladies names) Thank u
Staff Are so friendly, it was so wonderful, thank you!
Very friendly and efficient service, attractively designed hotels and all the necessary facilities (including free printing and wifi, any hotel that doesn't offer free wifi needs to enter the 21st century)
Complimentary drinks stood out as a nice touch. So did the coffee machine. Excellent service all round, breakfast buffet fantastic. Express check-out nice touch.