The warmth by the hotel staff. Check in staff was helpful. Room is clean. Staff is attentive of hotel guest standing around the reception counter. Check out was fast and smooth. I really appreciate how the team from RP treat their guest with warmth. This is my first encounter where i called the front desk and your staff immediately acknowledged me by my name instead of "ma'am". These little gesture makes me appreciate how well your team care for their hotel guest. Keep it up!
Location - near the shopping district. Love the complimentary mini bar. I enjoyed my stay here, and gave a very favourable rating and review on trip advisor. Thank you for a good experience!
Because the location, specially with me, I always go to singapore for my healthy check up, my kids vaccination, see a doctor which is at mount elizabeth hospital and clinic, and to shop is close by with big mall like takashimaya and paragon, now with free mini bar and free internet even more good!
Great Service. Location is convenient. Great Service mind. Overall is good!
The location. Friendly and helpful. Thank you to the hotel staffs who has always taken care of my husband and my needs. We love the welcome cookies and asked for more and infact we purchased 10 more! The staffs assisted us in that and brought the cookies up for us to choose!!! The extra length of service given is greatly appreciated and we always felt at home. (i wished i remembered the ladies names) Thank u
Staff Are so friendly, it was so wonderful, thank you!
Very friendly and efficient service, attractively designed hotels and all the necessary facilities (including free printing and wifi, any hotel that doesn't offer free wifi needs to enter the 21st century)
Complimentary drinks stood out as a nice touch. So did the coffee machine. Excellent service all round, breakfast buffet fantastic. Express check-out nice touch.
RP have a very good customer service and always update the facilities of the hotel in order to cater the guest needs. It has a very good location, either you travel for business or leisure. From the doorman to the receptionist they are all friendly and helpful.
The room is clean and updated. Thanks for the complimentary mini bar. Most of the basic needs of a traveller are provided. Carousel restaurant has a very impressive buffet and customer service. Having business centre for 24 hrs is definitely a good idea.
Mr. Fiat, my family would like to say thank you to RP for the making us feel at home. The friendliness of the hotel staff made us feel comfortable. I have been to other hotels but so far this is the only hotel that has a complimentary mini bar.
The location is very near to main tourist and shopping area. Front desk is very helpful and hospitable. Clean and neat. And I like the shower. Have express check out facility.
Good service, clean reasonable price. Good location, very satisfied with our stay.
High standard of services. Easy and secure. Getting quick attention at the reception. Water, drinks and coffee machine. I'd Would like to thanks the Chef (fruits table) that was very kind with us.
Close to Orchard RdQuick & easy, excellent porter service, showed us how everything worked. Got extras pillows when asked. Breakfast lots of choices.
For the the location is perfect and also the 15th floor area is very good and gives the possibility to relax and do some wrapping up after the busy meetings. No mixing up, reservation found rightaway, very clear process and friendly staff. Room was equipped with everything what I did need. Room was nice and silent. 15th floor area is very good, because that is relaxing, without any stress and is good place to wrap-up the day with colleagues. Easy, did not require much from me.
Been there 3rd time now. Despite the hotel being clean, good food and beds, I found the staff from room service, restaurant, meeting facilities, front desk, taxi stand throughout competent, friendly, and able to anticipate their customers' next move or wish. That is rare. If anything to improve, it could be the pool bar could be more inviting.
"Great as always"
This was the third visit to this hotel. First was in February 2011, second in December 2011. As always i like this hotel for its location and the service of the staff. The staff was always helpful, from the doorman through out the staffs at the Carousel. The location it self is great, since it is in the Orchard road all public transportation are easily to be found. The room itself is quite spacious, pool was small. The price is very good compared to other hotel in Orchard road. Will always return to stay here
"Fantastic Hotel, Great stay"
Stayed in Singapore for 1 night during my return back to India from NZL. Location of the hotel is very good with shopping malls all around. Marina bay Sands is ~5kms away from the hotel so going there isn't a problem.The rooms are spacious, clean with free wifi and a well stocked complimentary mini bar. The staff is friendly and courteous. Also, one of the restaurants in the hotel is rated as one of the best in Singapore. Overall it was a very good stay.
I stayed in the Royal Plaza On Scotts in January 2014. The service was wonderful. The staff were pleasant, kind and always greeted us with a warm smile. The room was extremely clean and the minibar was always very well stocked. We were fortunate to be able to use the Royal Club lounge on level 15 and that was fabulous. My son became very ill during our stay in Singapore and the staff in the Royal Club simply couldn't do enough for us. I would highly recommend this hotel.
My husband and I had a 3 day stopover in Singapore and were delighted with this hotel. We were upgraded on arrival to the club floor and enjoyed an incredibly comfortable and well fitted out room furnished in traditional style. There was a large luxurious bathroom with a double sink and mirrors where they should be for putting make up on.The club privileges were excellent. We enjoyed great Singapore slings and delectable canapés during cocktail hours. Breakfast was also of a very high standard. The staff are exceptional. This is a great hotel!
"High recommend this hotel"
We just visited Singapore and stayed in this hotel. The service from all staff was excellent - friendly, courteous and cheerful. Rooms are very up to standard and clean. The buffet breakfast included in our room rate, is excellent with a diversity of western and local Singaporean food.
"Excellent Services Staff"
I am stayed for one night at this hotel , The locations are superb just a door step to Singapore shopping heaven and the rooms is specious , modern with best speed internet connectivity for free and well stock mini bar for free as well. The room comes with free Nespresso coffee machine (most hotel only higher category room has this) The breakfast is great and all the front desk , housekeeper and restaurant staff are friendly and great particularly the Duty Manager Mr Sunil. Thank you for the excellent hospitality.