The change of fresh bed sheets on alternate days is acceptable, but a fresh sets of towels every day is really a must. Thank you.
would have liked a top sheet and blanket, the doona was too warm. A very enjoyalbe stay.
Can you have your rooms lit brighter. As it is very dark and veru dificult to see and to put on make up. Tks.
Staff had minimal ability to guide guests on getting bus service out of Singapore to Malaysia. Guest ended up going to concierge at Marriott across the street, who helped us more. The Marriott concierge offered not only instructions on how to get to Golden Mile and how to buy a ticket, but thoughts about alternative transportation (taxi, limo) and advice about which bus services might be the best ones. He even made 3 calls to us to bus companies checking out detail. Spent 1/2 hour with us. Your staff was friendly but not knowledgeable and not offering of more time and calls, etc. An American tourist who doesn't know what to do needs more attention/knowledge than you seem to be trained to give right now.
please refer to my written feedback form i have submitted when i was aguest at your hotel with regards to the excellent service offered by your staff.
The hotel. ammenities and service was fine, so I have not marked the survey down for that reason its mainly due to the value for money aspect and the cost of 4 nights in your hotel which amounted to Ã‚Â£764.00 which is far to expensive.I appreciate some of this is down to the current exchange rate, however we had better value from other hotels in Asia during our recent 3 week holiday.Regards
your staff should be more familiar with how to advise a person on taking a bus to Melacca. one staff person told me that Golden Mile was near Chinatown on the map. No staff people knew much about the bus company brands and which do express vs. local, etc. It took me several hours to get bus arrangements made. I finally went to the marriot hotel across the street and their consierge knew much more, and made calls for me
I got problem about keycards. the good thing is staff on the front desk was helpful by sending someone to check on the door. I really appreciate about that but it still didn't work.I reserve executive suite, it's good that I could change to deluxe for other 2 nights. However, at the executive , yr hotel didn't prepare towels for three people. When I wanna change from executive to deluxe , itÃ‚ï¿½s quite troublesome bcoz different staff said different things. One said I could put my stuff in the room until 6 pm. When I asked to change the room at noon, another said the deluxe room was not ready. Then, if I went out, the staff said I could move when I was ready. Later, your staff kept calling to tell me to move in the afternoon. I requested two rooms that were connected. I moved in a little late. This type of room was gone. staff changed the room number again. I had to tell hotel staff over and over again about the type of bed whenever I talked to.
Reservation accuracy was not well, I changed through email some things in my reservation. Received a confirmation that those changed will be noted in my reservation, but finally they did not went through after I checked in.
Marriott has offered us special weekend rates at 2 nights for 268. I am afraid that we cannot continue if RPS rates continue to stay high. It has been a pleasure staying at RPS, you have been our only Hotel in Singapore since 1991!
Excellent choice to stay in Singapore. I hope you can keep your rates. Lately I've seen how prices have gone up in Singapore making another cities more attractive like KL for instance. Keep doing that way and you will have huge flow of customers. Well done
Check out counter must be changed colum line.
Discounts for guests on their next stay at the hotel.
I hope to come again with more members of my family but it would make it more easier if special rates could be extended to Malaysians. Truly, we had a great stay and your hospitality made a difference.
No alcohol in mini bar. Breakfast very good,
please put club lounge open hours in club deluxe rooms, in general it is very hard to find any opening hours from hotel brochures.
I would like to suggest to put coffee/tea timing, coctail timing and breakfast timing in writing so that easily for the guesses to refer to.Over all....I really enjoy staying at Royal Plaza. Good services. Thank you.
Friendly staff.Food is expensive.
Whilst the ambiance created by the candles in the lobby was nice, the scent was too overwhelming and can be suffocating at times.
Keep-up good work!